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Office Manager Resume Example

Resume Score: 80%

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OFFICE MANAGER
Professional Summary

Goal-oriented marketing expert with natural talents in developing and implementing successful strategies, driving profits and strengthening customer connections. Hardworking, performance-oriented leader with 5+ years of management and customer service. Prepared to take on a challenging position with opportunity to make lasting impact on company and customer success. Built deep understanding of target audience and used trend forecasting to develop effective marketing strategies. Early adopter of latest industry trends and strategies, resulting in consistently fresh and creative ideas.

Skills
  • Organizational skills
  • Office management
  • Clear oral/written communication
  • Relationship building
  • Excellent multi-tasking ability
  • Documentation and control
  • Social media
Work History
Office Manager, 03/2020 to Current
Company Name – City, State
  • Produce high-quality documents, spreadsheets and presentations for internal and customer-facing needs using Appfolio.
  • Oversee appointment scheduling between tenants and maintenance workers.
  • Handle all incoming business and client requests for information.
  • Hired, managed, developed campus ambassadors as well as established and monitored goals.
  • Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.
  • Maintained office supplies inventory by checking stock and ordering new supplies as needed.
  • Oversee company Instagram to connect with and comply by student needs and wants.
  • Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
  • Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
  • Conduct showings and lease signings.
  • Create addendums and other important documents we need to get to our customers.
  • Communicated regularly with key on- and off-site tenant contacts to achieve satisfaction with facility and services.
Assistant Store Manager, 02/2018 to 03/2020
Company Name – City, State
  • Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
  • Assisted team members with delivering friendly, knowledgeable service by applying proactive monitoring and corrective action strategies.
  • Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
  • Rotated merchandise and displays to feature new products and promotions.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Handled customer service by dealing with complaints, organizing stock and answering customer questions.
  • Maintained high levels of organization in store by directing customers and replenishing merchandise.
  • Advanced to store manager in-charge in managers absence.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Reviewed sales and gross profit reports to determine options for increasing market growth.
  • Offered store manager position after a year and a half.
Key Holder, 08/2017 to 01/2018
Company Name – City, State
  • Rotated merchandise and displays to feature new products and promotions.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Assisted team members with delivering friendly, knowledgeable service by applying proactive monitoring and corrective action strategies.
  • Met or surpassed business targets regularly through employee engagement and forward-thinking planning.
  • Handled customer service by dealing with complaints, organizing stock and answering customer questions.
  • Recruited, interviewed and hired individuals which would add value to team while bringing wealth of experience.
  • Maintained high levels of organization in store by directing customers and replenishing merchandise.
  • Advanced to assistant manager after store manager left.
Keyholder, 08/2015 to 08/2017
Company Name – City, State
  • Created and led sales promotions and advertising strategies to boost profits and bring in new customers.
  • Opened and closed store independently and prepared nightly bank drop for manager everyday.
  • Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Trained new associates on cash register operations including opening, conducting customer transactions and balancing drawer.
  • Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Assisted customers by answering questions, fulfilling requests and choosing merchandise.
  • Answered questions about store policies and concerns to support positive customer experiences.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
  • Greeted customers and helped with product questions, selections, and purchases including in-store and e-service transactions.
Education
Bachelor of Arts: Fashion Communications And Promotions, 12/2017
Lasell College - City, State
  • Graduated cum laude
  • Graduated with 3.7 GPA
Additional Information
  • Planned, modeled for and created Lasell College fashion show pamphlets
  • Participated in Boston fashion week
  • Styled product shots and website photos for B. Beau Accessories
  • Rebranding project and presentation for Tobey Grey, West Newton, MA
  • Created merchandising clinic to help other stores in our district while working for Zumiez
  • Managed a AA volume store with 15+ employees
  • Offered store manager position after working with Zumiez for a year and a half
  • Helped manage social media account for Zumiez and currently run the social media account for Albany Student Housing
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Resume Overview

School Attended

  • Lasell College

Job Titles Held:

  • Office Manager
  • Assistant Store Manager
  • Key Holder
  • Keyholder

Degrees

  • Bachelor of Arts : Fashion Communications And Promotions , 12/2017

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