Office Manager resume example with 15+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Summary
Experienced, organized and dedicated Accounts Receivable Specialist with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Clear communicator and self-motivated worker with ability to perform effectively in independent or team environments.
Skills
Microsoft Office Suit including Outlook
Microsoft Dynamics Navision
Netsuite
Documentation and control
Team Leadership
Team building
Friendly nature
Clear oral/written communication
Relationship building
CAM 32 software, Sage Time Slips/ACT, Salesforce, Quickbooks, Google Docs, Adobe.
Policy and Procedure Modification
Sorting and labeling
Organizational skills
Credit and collections
Office management
Excellent multi-tasking ability
Scheduling
Filing
Office Administration
Work History
08/2020 to Current
Accounts Receivable SpecialistApex Systems – Oklahoma City, OK,
Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
Prepared and mailed invoices to customers, processed payments and documented account updates.
Managed efficient cash flow reporting, posted cash receipts and analyzed chargebacks, independently addressing and resolving issues.
11/2018 to 05/2020
Office ManagerAmobee – Manila, AR,
Promoted from Accounts Receivable Specialist to manager within a year for proven track record of collections, and orginization of over 400 customers, including severely past due accounts, and maintaining accounts stay within net 30.
Determine eligibility for credit accounts.
Generate weekly aging reports in Excel as well as company software program.
Maintained office policies and procedures for five locations including drafting new office policies and procedures as needed.
Handled high volume of in-bound calls pertaining to reconciliation of delinquent accounts.
Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
Prevented impending loss and increased profitability by enforcing scheduled collection campaigns, consistently achieving targeted recovery rate.
Prepared and mailed invoices to customers, processed payments and documented account updates.
Processed tax exempt certificates, coupons and vendor credit inquiries.
Closely managed monthly reconciliation schedules of all assigned accounts.
Reviewed accounts on monthly basis to assess aging and pursue collection of funds.
Supported operations by communicating with customers, filing documents and managing data.
Assisted day staff by completing daily computer backups, virus checks and program updates.
Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
Streamlined daily reporting information entry for efficient record keeping purposes.
Processed payroll for 20 employees each week, including commissions, taxes, time off and healthcare benefits.
Performed targeted collections on past due accounts aged over 30 days.
Entered figures using 10-key calculator to compute data quickly.
Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
01/2016 to 11/2018
Administrative AssistantCatholic Health Initiative – Bainbridge Island, WA,
Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
Identified and recommended changes to existing processes to improve accuracy, efficiency and quality service.
Supported logistics for programs, meetings and events, including room reservations, agenda preparation and calendar maintenance.
Handled client correspondence and tracked records to foster office efficiency.
Executed record filing system to improve document organization and management.
Performed general office duties, including answering multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Organized weekly staff meetings and logged minutes for corporate records.
Monitored multi-Attorney's work calendar and scheduled appointments, meetings, and court dates.
Arranged rapid office equipment repair and maintenance with vendors.
Processed invoices and expenses using Sage Time Slips to facilitate on-time payment.
Welcomed office visitors warmly and alerted staff to arrivals of scheduled appointments.
Scheduled office meetings and client appointments.
01/2006 to 01/2016
Administrative Assistant, COO/Office ManagerNoblePay Inc – City, STATE,
Composed internal memos and external correspondence for senior management and reviewed all documentation to eliminate errors.
Responsible for providing all administrative support for company management.
Communicated corporate objectives across all divisions through regular correspondence and scheduled status updates.
Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.
Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.
Improved office operations by automating client correspondence, record tracking and data communications.
Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
Delivered expert clerical support by efficiently handling wide range of routine and special requirements.
Allocated executive tasks and managed complex calendars and administrative functions.
01/2013 to 01/2015
Substitute Teacher/ParaprofessionalDracut Public Schools – City, STATE,
Assisted teachers with classroom management and document coordination to maintain positive learning environment.
Organized classroom materials to help teachers prepare for daily instruction and activities.
Used behavior modeling and specialized teaching techniques to share and reinforce social skills.
Kept classrooms clean, neat and properly sanitized for student health and classroom efficiency.
Prepared instruction materials, including making copies, constructing bulletin boards and setting up work areas.
Adhered to predetermined behavior and academic plans and collaborated on adjustments.
Education
Expected in 2001
Bachelor of Science: Early Childhood Education Salem State College - Salem, MA GPA:
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