Office Manager resume example with 4+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

Goal-oriented Office Manager polished in identifying and implementing process improvements, including administrative workflow coordination and procedure documentation. Offering key strengths in time management and communications across all levels of personnel, management and clientele. Certified in Early Childhood Development, CPR & First Aid, Medication Administration, Daily Health Observation and Bloodborne Pathogens. Previous experience in public school setting with children diagnosed with Autism at various levels on the Spectrum.

  • CPR/First-aid certified
  • Arts and crafts aptitude
  • Effective listening
  • Social skills development
  • Calm and patient
  • Schedule creation and maintenance
  • Effectively work with parents
  • Certified in Early Childhood Education
  • Conflict resolution techniques
  • Basic math
  • Leadership
  • Flexible
09/2020 to Current Office Manager Amobee | Reston, VA,
  • Provided administrative office support to the Owner and Site Administrators
  • Ensured proper record management for children and staff in compliance with VA Licensing Guidelines
  • Conveyed information regarding school functions and procedures
  • Coordinated projects and site activities
  • Ensured efficient operation of assigned area including acting as Director/Administration on duty when Facility Director was not present
  • Administered medication and/or first aid to children in the absence of available staff for the purpose of meeting immediate student healthcare needs
  • Attended a variety of meetings and trainings for the purpose of conveying and gathering information required to perform functions
  • Collaborated with various internal and external parties (district and school personnel, parents, students, other school districts, community organizations, etc) for the purpose of gathering and conveying information required to ensure the efficient, effective operations of the center
  • Coordinated a variety of activities for school staff and students (school programs, graduations, scheduling classified/certified staff, scheduling meetings, travel arrangements, etc)
  • Coordinated the safety and security of staff, students, and property for the purpose of minimizing exposure to injury, loss and/or liability.
  • Created a variety of schedules and documents for the purpose of ensuring the efficient and effective operation of organizational goals and objectives and supporting assigned administrative personnel.
  • Maintained and processed a variety of manual and electronic documents, files, and records
04/2019 to 09/2020 Patient Registration Technician Children's Hospital Of The King's Daughters | Virginia Beach, VA,
  • Answered approximately 50+ phone calls daily and pleasantly welcomed visitors to office.
  • Scheduled appointments
  • Verified insurance for upcoming appointments
  • Maintained positive working relationship with fellow staff and management.
  • Handled requests-for-information, delegating tasks to appropriate employee to optimize customer service.
  • Organized files, developed spreadsheets, faxed reports and scanned documents to bolster organizational workflow.
  • Automated office operations to manage client correspondence, record tracking and data communications.
  • Improved productivity initiatives, managing office support tasks and coordinating itinerary and scheduling appointments.
  • Maintained business records by updating customer information.
  • Received and screened high volume of internal and external communications.
06/2016 to 03/2019 Office Coordinator Az Quality Services | Northwood, MO,
  • Developed and implemented customer relations strategies, opening up communication to increase satisfaction scores.
  • Balanced and updated computer accounting records and physical petty cash, including receipt documentation and expense tracking.
  • Organized workloads to streamline tasks and efficiently oversee day-to-day operations under tight deadlines.
  • Guided team members to minimize delays and maintain high-quality daily production.
  • Supported internal team members with technical knowledge, operational support and exemplary customer service.
  • Documented daily office activities in report logs for senior management review, smoothly implementing suggested operational changes to eliminate process gaps.
  • Adhered to data confidentiality practices, coordinated meetings and maintained heavy daily call volumes by leveraging strong multitasking and task prioritization skills.
  • Input accurate account data to efficiently update company database and maintain detailed records.
  • Supervised Medical office with 4 employees, consistently cultivating productive and positive work atmosphere.
  • Processed bi-weekly payroll for 4 employees, accounting for all taxes, leave
  • Instructed new hires on administrative procedures and company policies, closely checking work to verify performance.
  • Backed up human resources department in handling benefits paperwork, employee incident reports and data entry to maximize team productivity.
  • Supported office needs including taking messages, scanning documents and routing business correspondence.
  • Cultivated client loyalty and consistent referrals by proficiently managing customer relationships.
  • Managed incoming and outgoing correspondence and packages to support smooth daily operations.
  • Completed quarterly employee performance evaluations to identify deficiencies and recommend improvement strategies.
  • Collaborated closely with Office Manager to effectively smooth and improve office operations.
Education and Training
Expected in 05/2009 Associate of Science | Early Childhood Development Paul D. Camp Community College, Franklin, VA, GPA:

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Resume Overview

School Attended

  • Paul D. Camp Community College

Job Titles Held:

  • Office Manager
  • Patient Registration Technician
  • Office Coordinator


  • Associate of Science

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