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Office Manager Resume Example

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OFFICE MANAGER
Professional Summary

Diplomatic Customer Service professional versed in applying strong communication, problem-solving skills and polite, professional demeanor to resolve customer issues and maximize satisfaction. Experienced in exceeding performance goals in fast-paced call center environments. Trained in connecting with customers to build positive relationships and strengthen loyalty.

Effective Customer Service with 6 years of experience assisting customers using active listening and customer needs assessment to offer targeted solutions. Consistently friendly and professional when handling diverse customer needs in high-volume call center environments. Smoothly manage workflow and optimize team strengths to meet service quotas.

Cheerful and upbeat professional with history of exceeding customer service expectations. Calm and composed in stressful situations and capable of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions.

Skills
  • Customer support
  • Documentation and reporting
  • Data entry
  • Call center operations
  • Payment processing
  • Transportation solution development
  • Report generation
  • Business development understanding
  • System implementation
  • High-energy attitude
  • Call center experience
  • Product organization
  • Route management
  • Stockroom procedures
  • Microsoft Office expertise
  • Office equipment proficiency
  • Quality control
  • Team Leadership
  • Training and Development
  • Data Entry
  • Staff Management
  • Technical Support
  • Performance improvement
  • Organizational skills
  • Excellent multi-tasking ability
  • Mail handling
Work History
Office Manager, 01/2020 to Current
GlideRite Hardware – Woodland Hills, CA
  • Improved office operations by automating client correspondence, record tracking and data communications.
  • Handled all incoming business and client requests for information.
  • Enhanced collaboration between team members by preparing meeting materials and taking clear notes to distribute to stakeholders.
  • Communicated corporate objectives across all divisions through regular correspondence and scheduled status updates.
  • Provided complete meeting support, including materials preparation and notes or minute taking.
  • Evaluated employee records and productivity to complete over [Number] employee evaluations per quarter
  • Handled client correspondence and tracked records to foster office efficiency.
  • Supervised and led team of dental hygienists and support staff of [Number].
Receptionist Front Desk Clerk, 07/2018 to Current
Canyon Trails Assisted Living – Canoga Park, CA
  • Managed customer complaints and rectified issues to complete satisfaction
  • Posted room charges such as food, liquor and telephone calls based on individual customer actions
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process
  • Maintained accurate bookkeeping of important files, ran reports and delivered updates on occupancy and revenues
  • Personally addressed and welcomed all guests to business per day, improving overall customer service and engagement
  • Collaborated with housekeeping and maintenance staff to address and mitigate facility issues
  • Arranged special accommodations for guests to maintain optimal satisfaction
  • Monitored safety, health and sanitation processes throughout all areas and enforced rules to promote security and safety
  • Monitored reservations to track incoming parties and special events
  • Managed teams, promoting positive work environment through effective communication, active engagement and hands-on assistance
  • Cultivated professional relationships with guests through active response, dedicated assistance, improving customer retention
  • Managed all front desk operations for busy high-volume hotel
  • Answered phones, responded to customer inquiries and transferred calls to appropriate staff members
Receptionist, 10/2019 to 01/2020
Ventura Park Assisted Living – Woodland Hills, CA
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Liaised with vendors, contractors and professional services personnel to properly process orders in alignment with needs and specifications of management.
  • Drafted professional memos, letters and marketing copy to support business objectives and growth.
  • Welcomed all customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Oversaw inventory activities, including materials monitoring, ordering or requisition and supply stocking or re-stocking.
  • Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
  • Scheduled and confirmed appointments and meetings for Marketing.
  • Received and routed business correspondence to correct departments and staff members.
  • Monitored premises, screened visitors, updated logs and issued passes to maintain security.
  • Answered incoming calls on high-volume, multi-line phone switchboard and pleasantly transferred callers to appropriate personnel.
  • Monitored and screened visitors to verify accessibility to inter-office personnel.
  • Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Cashier, 12/2016 to 02/2018
BJS Restaurant Woodland Hills – Woodland Hills, CA
  • Drove sales and add-on purchases by promoting specific item options to customers
  • Trained new team members in cash register operation, stock procedures and customer service
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers
  • Inspected items for damage and reported issues to supervisor to return unsalable merchandise and obtain replacements for customers
  • Helped customers update accounts, sign up for new services and take advantage of special offers
  • Helped customers find specific products, answering questions and offering advice
  • Organized and maintained both physical and digital payment documentation for accurate filing and compliant recordkeeping
  • Worked closely with front-end staff to assist customers
  • Learned roles of other departments to provide coverage and keep store operational
  • Smoothly processed incoming orders, handling many transactions per day with exceptional accuracy
  • Served needs of as many patrons per shift, including collecting payments, tracking rewards and handling customer service issues
Education
High School Diploma: 2016
Chatsworth Charter High School - Chatsworth, CA
Some College (No Degree): General StudiesLA Valley College - Los Angeles
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Resume Overview

Companies Worked For:

  • GlideRite Hardware
  • Canyon Trails Assisted Living
  • Ventura Park Assisted Living
  • BJS Restaurant Woodland Hills

School Attended

  • Chatsworth Charter High School
  • LA Valley College

Job Titles Held:

  • Office Manager
  • Receptionist Front Desk Clerk
  • Receptionist
  • Cashier

Degrees

  • High School Diploma : 2016
    Some College (No Degree) : General Studies

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