Office Manager Resume Example Alcatraz Cruises

OFFICE MANAGER

Professional Summary

Personable Office Manager with outstanding knowledge of Area of expertise office management. Proven improvement of office functionality through streamlining organization. Committed to detail-oriented organization and effective communication.

Experienced Office Management and Administration Professional with Number years of experience optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.

Seasoned Job Title with outstanding resourcefulness and creative problem-solving abilities. Versed in customer, employee and management communications with innate relationship and rapport cultivating strengths.

Skills

Team Leadership
Documentation and control
Office management
Scheduling
Team building
Clear oral/written communication
Payroll and budgeting

Training and Development
Organizational skills
Office administration
Excellent multi-tasking ability
Database administration
Business administration

Work History

Office Manager, 06/2019 to Current
Alcatraz Cruises – Fort Lauderdale , FL

Obtained scanned records and uploaded into database.
Entered numerical data into databases with speed and accuracy using 10-key pad.
Managed documents by organizing forms, making photocopies, filing records, preparing correspondence and creating reports.
Organized, sorted and checked Type input data against original documents.
Evaluated source documents to locate information needed for each data entry field.
Entered client information into databases quickly and with minimal errors.
Verified accuracy and validity of data entered in databases
Added documents to file records and created new records to support filing needs.
Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
Organized paperwork such as charts and reports for office and patient needs.
Managed master calendar and scheduled appointments for Number providers based on optimal patient loads and clinician availability.
Enhanced office efficiency by handling Number+ callers per day.
Checked patient data including insurance, demographic and health history to keep information current.
Promptly answered multi-line phone system and greeted callers enthusiastically.
Completed clerical duties and tasks for clinic administration.
Adeptly managed multi-line phone system and pleasantly greeted all patients.
Coordinated patient scheduling, check-in, check-out and payments for billing.
Obtained payments from patients and scanned identification and insurance cards.
Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
Adhered to strict HIPAA guidelines at all times to protect patient privacy.
Scheduled, rescheduled and handled cancelled appointments for patients.
Fielded concerns surrounding patients and care, liaising between physician, patient and insurance company.
Used computerized data management systems to organize immense datasets and coordinate care details for large patient bases.

Shift Supervisor, 06/2017 to 02/2019
Provision Living – Saint Joseph , MI

Oversaw food preparation and monitored safety protocols.
Limited portion sizes and used garnishes to control food costs.
Maintained high standards of food quality by reviewing shipments, overseeing preparation and monitoring food safety.
Reviewed pricing and ordered food ingredients, kitchen appliances and supplies.
Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
Motivated staff to perform at peak efficiency and quality.
Managed ingredients and food product use by assessing availability, customer traffic and popularity of items resulting in Number% food waste reduction.
Oversaw balancing of cash registers, reconciled transactions and deposited establishment's earnings to bank each Timeframe.
Managed employees throughout preparation and service of Number meals per day.
Maximized quality assurance by completing frequent checks of line.
Coordinated and organized all restaurant inventory.
Protected business, team members and customers by monitoring alcohol consumption and keeping operation in line with legal service requirements.
Set schedules for Number staff by planning and designating shifts and hours.
Helped general management develop prices based on inventory costs and portion sizes.
Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
Organized and oversaw food service training to educate employees on various tasks, including resetting tables, relaying orders to cooks and upselling food and beverages.
Investigated and integrated enhanced service and team management strategies to boost business profits.
Orchestrated positive customer experiences at all stages by overseeing every area of Type operations.
Purchased food and cultivated strong vendor relationships.

Shift Supervisor, 12/2014 to 02/2016
Quad/Graphics, Inc. – East Longmeadow , MA

Delivered successful training to more than Number employees during Timeframe tenure, educating on successful work processes and productivity strategies.
Helped store management meet standards of service and quality in daily operations.
Conducted Timeframe inspections to evaluate operational activities and implement timely resolutions for diverse concerns.
Developed and enhanced job assignments for Type team, planned production schedules and strengthened organization of task flows.
Completed store opening and closing procedures, including setting up registers and checking products.
Collaborated with internal teams to streamline operations across materials handling, production and shipping.
Built performance-oriented culture with satisfied, hardworking employees by clearly highlighting employee success and developing leaders from within.
Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands.
Evaluated employee skills and knowledge regularly, providing hands-on training and mentoring to individuals with lagging skills.
Limited portion sizes and used garnishes to control food costs.
Managed ingredients and food product use by assessing availability, customer traffic and popularity of items resulting in Number% food waste reduction.
Organized and oversaw food service training to educate employees on various tasks, including resetting tables, relaying orders to cooks and upselling food and beverages.
Investigated and integrated enhanced service and team management strategies to boost business profits.
Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
Maintained high standards of food quality by reviewing shipments, overseeing preparation and monitoring food safety.
Orchestrated positive customer experiences at all stages by overseeing every area of Type operations.
Assisted team in meeting sales, stock loss, labor objectives and margin goals to increase profitability.
Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
Managed employees throughout preparation and service of Number meals per day.
Recruited top-notch employees for Job title and Job title positions.
Oversaw balancing of cash registers, reconciled transactions and deposited establishment's earnings to bank each Timeframe.
Protected business, team members and customers by monitoring alcohol consumption and keeping operation in line with legal service requirements.
Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
Maximized quality assurance by completing frequent checks of line.
Coordinated and organized all restaurant inventory.
Helped general management develop prices based on inventory costs and portion sizes.
Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
Hired and managed all kitchen staff.
Oversaw food preparation and monitored safety protocols.
Motivated staff to perform at peak efficiency and quality.
Purchased food and cultivated strong vendor relationships.

Education

Bachelor of Business Administration: Human Resources Management, 05/2016
Northeastern State University - City, State

Resume Overview

School Attended

Northeastern State University

Job Titles Held:

Office Manager
Shift Supervisor

Degrees

Bachelor of Business Administration : Human Resources Management , 05/2016

Office Manager Resume Example

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