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Office Manager Resume Example

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OFFICE MANAGER
Summary

Well-coordinated [Job Title] handles diverse office tasks while leading administrative teams to meet demanding performance targets. Good budget management, payroll administration and office organizational skills. Effectively organizes resources and clerical support to maintain smooth and efficient operations and enhance team success.

Experienced Office Manager and administration professional with [Number] years of experience in overseeing wide variety of essential functions in bustling business. Analytical in optimizing productivity, efficiency and service quality across various offices within diverse environments. Highly organized with strengths in prioritizing tasks and managing deadlines.

Skills
  • Budgetary Planning
  • CRM and office management software
  • Proposal writing
  • DBMS
  • Microsoft Office
  • Training and coaching
  • Event coordination
  • Project management
  • Accounts payable and receivable
  • File and data retrieval systems
  • Report writing
  • Billing
  • Expense reporting
  • Customer relations
  • Scheduling and calendar management
  • Data entry
  • Senior leadership support
  • Proofreading
  • AP Style
  • Book publishing
  • Grammar skills
  • Marketing understanding
  • Social media proficiency
  • Business operations
  • Planning and coordination
  • Communications
  • Team management
  • Administrative support
  • Customer service
  • MS Office
Experience
02/2020 to 03/2020
Office ManagerKC Enterprise Systems LLC － Memphis, TN
  • Handled scheduling and managed timely and effective allocation of resources and calendars.
  • Managed office inventory by maintaining documentation of stock.
  • Elevated customer satisfaction ratings by resolving client and case issues efficiently.
  • Performed billing, collection and reporting functions for [Type] office generating over $[Number] annually.
  • Automated office operations, managing client correspondence, payment scheduling, record tracking and data communications.
  • Supported office needs including taking messages, scanning documents and routing business correspondence.
11/2018 to 03/2020
Administrative AssistantRobert Half － Memphis, TN
  • Organized and maintained filing and document management systems by coordinating, archiving and purging files.
  • Greeted visitors or callers daily to handle inquiries or direct to appropriate persons.
  • Directed customer communication to appropriate department personnel and offered information to resolve inquiries, boosting customer satisfaction.
  • Entered information into computer databases using [Software] with zero errors over [Timeframe].
  • Destroyed files and materials upon request using [Type] method to prevent data breaches.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Delivered [Product or Service] to customer locations.
  • Handled all delegated tasks, including [Task] and [Task].
  • Answered [Number] calls per [Timeframe] to answer customer questions.
  • Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions.
  • Answered and directed incoming calls using multi-line telephone system.
  • Greeted visitors, assessed needs and directed to appropriate personnel.
  • Coordinated and communicated with [Number] clients daily to gather pertinent information.
  • Scheduled meetings with salespeople and clients, emailed customers and placed outbound calls as needed.
  • Followed security procedures, issued visitor badges, monitored logbooks and reported irregularities.
  • Received incoming packages and mail, dispersed parcels and correspondence and shipped outgoing items daily.
  • Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
  • Entered data in [Type] software to keep records of [Type] information.
  • Maintained daily calendars, set appointments with clients and planned daily office events.
  • Prepared packages for [Type] deliveries and coordinated timely shipments.
  • Oversaw office inventory by restocking supplies and submitting purchase orders.
07/2017 to 10/2018
Administrative AssistantPleasant View Baptist Church － Memphis, TN
  • Verified operation of office equipment by completing preventive maintenance requirements and calling for repairs.
  • Greeted visitors or callers daily to handle inquiries or direct to appropriate persons.
  • Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.
  • Maintained inventory in administrative building supply closet to prevent shortages of supplies.
  • Coordinated large-scale events and department activities by acquiring venues, developing guest lists and organizing catering services.
  • Handled all troubleshooting of PCs, software, printers and other equipment in most efficient manner for entire design department.
  • Prepared engaging [Type] presentations using [Software].
  • Managed social media accounts by composing content, engaging with followers in comments, monitoring activities and researching trends.
  • Directed social media and digital marketing strategy and initiatives to promote brand building, guest retention, engagement, reputation and revenue-focused activities.
  • Analyzed market data to determine and target key audience or segments.
  • Utilized platforms such as [Type] and [Type] platforms on regular basis.
  • Served as main point of contact for clients, answering questions and responding to messages.
  • Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions.
  • Answered and directed incoming calls using multi-line telephone system.
  • Greeted visitors, assessed needs and directed to appropriate personnel.
  • Maintained daily calendars, set appointments with clients and planned daily office events.
  • Prepared, compiled and filed documents as well as reports presented to various parties.
  • Oversaw office inventory by restocking supplies and submitting purchase orders.
  • Created professional memoranda, letters and [Type] copy for [Job title]s, meeting expected deadlines for distribution.
  • Organized and updated [Timeframe] schedules and monthly calendar obligations for various levels of management and staff.
  • Delivered administrative support to team members, including making copies, sending faxes, organizing documents and rearranging schedules.
  • Rendered information to callers and drafted office emails.
  • Received incoming packages and mail, dispersed parcels and shipped outgoing items for team of [Number][Job title]s.
Education and Training
05/2006
High School DiplomaLima Senior High School － Lima, OH
Bachelor of Science: Criminal JusticeUniversity of Memphis － Memphis, TN
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Resume Overview

Companies Worked For:

  • KC Enterprise Systems LLC
  • Robert Half
  • Pleasant View Baptist Church

School Attended

  • Lima Senior High School
  • University of Memphis

Job Titles Held:

  • Office Manager
  • Administrative Assistant

Degrees

  • High School Diploma
    Bachelor of Science : Criminal Justice

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