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Office Manager Resume Example

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OFFICE MANAGER
Professional Summary

Personable Office Manager with outstanding knowledge of confidential office management. Proven improvement of office functionality through streamlining organization. Committed to detail-oriented organization and effective communication. Thorough and steadfast with top-notch administrative skills and solid background. Surpass business targets while satisfying diverse customer demands. Independently handle clerical tasks like routing correspondence and creating reports to keep business operations smooth and efficient.

Skills
  • QuickBooks Pro, Microsoft Office, Word, Excel, PowerPoint, and Outlook.
  • Scheduling
  • Accounts Receivable
  • Phones
  • Client services
  • Filing
  • Notary Public
  • Organizing
  • Presentations
  • Researching
  • Sales
  • Office management
  • Excellent multi-tasking ability
  • Team Bonding
  • Collections
  • Book keeping
  • Invoicing
  • Team player
  • Time management
  • Documentation
  • Financial reports
  • Focus
  • General ledger entries
  • Processes
  • Retail
  • Expense Reporting
  • Administrative support
  • Clear oral/written communication
  • Friendly nature
Work History
Office Manager, 06/2019 to 07/2020
Families First - NC, Inc – Salisbury, NC
  • Arranged Board of Director and office conferences for organization employees and guests.
  • Improved filing operations by uploading client correspondence, record tracking and data communications to the Cloud.
  • Enhanced collaboration between team members by preparing meeting materials and taking clear notes to distribute to managers.
  • Provided complete board meeting support, including materials preparation and notes or minute taking.
  • Tracked and recorded expenses and reconciled accounts to maintain accurate, current and compliant financial records.
  • Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs using Microsoft Word and Excel.
  • Maintained office supplies inventory by checking stock and ordering new supplies as needed.
  • Coordinated special projects and managed schedules.
  • Delivered expert clerical support by efficiently handling wide range of routine and special requirements.
  • Coordinated fundraising events, overseeing management of volunteers, vendor relations and publicity to increase community outreach and awareness.
  • Interacted with clients professionally by phone, email or in-person to provide information and directed to desired staff members.
  • Enhanced productivity of Executive Director and program managers with expert administrative support.
  • Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
  • Prepared vendor invoices and processed incoming payments.
AR Collections Coordinator, 10/2016 to 02/2019
Retail Business Services - Delhaize America – Salisbury, NC
  • Analyzed and solved multi-faceted problems that effected customer accounts and collections.
  • Managed billing and resolved financial discrepancies effectively through organizational management of account information using Zeus and FileNet software.
  • Improved customer satisfaction through application of superior conflict resolution and problem-solving skills.
  • Organized statement preparation meetings for 7 Collectors every month and coordinated availability of conference rooms for participants.
  • Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
  • Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
  • Performed billing, collection and reporting functions for office exceeding collection goals each month.
Gift Card Sales, 07/2014 to 10/2016
Retail Business Services - Delhaize America – Salisbury, NC
  • Create and followprocedures to reduce fraud.
  • Prepare general ledger entries in timely and accurate manner.
  • Preparation of daily, weekly, and monthly reports.
  • Maintained sales team's attractive displays to optimize customer experience and promote key brands.
  • Guaranteed top guest experience through customized servicing, identifying and addressing individual needs.
  • Boosted repeat business through exceptional customer service, creating revenue increase annually.
  • Maintained optimal financial controls by following loss prevention procedures and protecting cash assets.
  • Conferred with customers to understand needs and make targeted gift card recommendations.
  • Drove team revenue totals weekly.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
Intern Superior Court Judges' Office, 01/2011 to 01/2013
Union County Courthouse – Superior Court Judges' Office – Monroe, NC
  • Procure files requested by Judges.
  • Go to Court with Judge, take notes, provide necessary case files, speak to Court making requests per Judge.
  • Responded to in-person and telephone requests for information from general public, attorneys and other involved parties.
  • Maintained docket calendar and database for Superior Civil court.
  • Responded to inquiries from general public regarding court appearance, trial dates, judicial procedures and fines.
  • Answered inquiries from general public regarding judicial procedures, court appearances and trial dates.
  • Answered multiple telephone calls per day to take messages and transfer calls to appropriate colleagues.
Education
Associates of Science Degree: Paralegal Studies, 05/2013
South Piedmont Community College - Monroe, NC
Certificate : Accounting, 05/2013
South Piedmont Community College - Monroe, NC
Bachelor of Science: Education, 12/1978
Bemidji State University - Bemidji, MN
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Resume Overview

Companies Worked For:

  • Families First - NC, Inc
  • Retail Business Services - Delhaize America
  • Union County Courthouse – Superior Court Judges' Office

School Attended

  • South Piedmont Community College
  • Bemidji State University

Job Titles Held:

  • Office Manager
  • AR Collections Coordinator
  • Gift Card Sales
  • Intern Superior Court Judges' Office

Degrees

  • Associates of Science Degree : Paralegal Studies , 05/2013
    Certificate : Accounting , 05/2013
    Bachelor of Science : Education , 12/1978

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