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Office Manager Resume Example

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OFFICE MANAGER
Professional Summary
Highly organized and detail-oriented with willingness to take on additional responsibilities and challenges all while maintaining a positive attitude. With 23 years experience in an office setting I am highly skilled in managing complex schedules and multitasking, as well as managing a busy office setting including appointment scheduling, billing, coding etc. as you will find in my resume. Excellent work ethic and strength in boosting company morale At present my most useful skills may be full knowledge or all front office duties as well as managing the front office in a Dental Laboratory and Medical/Dental assisting and chart documentation. I am anxious to learn and to have the opportunity to demonstrate my abilities.
Skill Highlights
  • Professional phone etiquette with advanced clerical knowledge
  • Excellent communication skills. Articulate and well-spoken, flexible
  • Customer Service oriented
  • Team builder with pleasant demeanor
  • Proficient in all aspects of front office procedures.
  • Proficient in data entry, invoicing, appointment scheduling
  • Proficient in treatment plan coordination and explaining treatment plan and procedure
Professional Experience
01/2009 to 08/2016
Office Manager Edmonds Dental Prosthetics, Inc － Springfield, MO
  • Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers.
  • Answer telephones, direct calls and take messages.
  • Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders, and address complaints.
  • Complete work schedules, manage calenders, and arrange appointments.
  • Take inventory and order materials, supplies, and services.
  • Interacting with computers.
  • Communicating with Supervisors, Peers, or Subordinates.
  • Scheduling work and activities.
  • Making decisions and solving problems.
  • Training and teaching others.
  • Experience with: Appointment scheduling software, billing software, computer laser printers, database software, desktop computers, medical procedure coding software, Microsoft Word, multi-line telephone systems, photocopying equipment, voicemail systems.
02/2003 to 01/2009
Front Desk Receptionist/Assistant Dr Sam Watts, Orthodontist ­ Professional Acres Blvd － Jonesboro, AR
  • Obtain, compile and record patient medical data, including health history, progress notes, and results of physical examination as related to orthodontic treatment.
  • Processed Medicaid paper work for submission of approval/denial of payment for orthodontic treatment.
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  • Packaged paper work along with study models and x-rays and shipped to Medicaid office in Little Rock.
  • Administer or order diagnostic tests, such as x-ray, impression taking, pouring models for diagnostic study of treatment plan.
  • Supervise and coordinate activities of technicians and technical assistants.
  • Order medical and laboratory supplies and equipment.
  • Getting and processing information necessary for putting together plan of treatment on individual patient basis.
  • Performing for or working directly with the public.
  • Performing administrative activities including scheduling work, appointments and activities.
02/1996 to 08/2002
Orthodontic Assistant/Front Desk Dr. Robert H. Jackson, Orthodontist ­ Osler Drive － Jonesboro, AR
  • Obtain, compile and record patient information such as medical data, including health history, progress notes.
  • Administer or order diagnostic tests, such as x-ray and impression taking for use in establishing a treatment plan.
  • Take impressions, pour up models for diagnostic study of individual treatment plan for orthodontics.
  • Work chairside with doctor during active treatment also to include sterilization of instruments, autoclave, cavacide, etc.
  • Performing administrative activities including making patient appointments also including any and all duties associated with front office procedures.
10/1993 to 03/1996
Orthodontic Assistant Dr.T. Scott Allen ­ Osler Drive － Jonesboro, AR
  • Make tentative diagnoses and decisions about management and treatment of patients.
  • Obtain, compile and record patient medical data, including health history and progress notes regarding orthodontic treatment.
  • Administer or order diagnostic tests, such as x-rays, impression taking and laboratory testing.
  • Supervise and coordinate activities of technicians and technical assistants.
  • Order medical and laboratory supplies and equipment.
  • Assisting and caring for patients and the public.
  • Documenting/Recording information.
  • Communicating with Supervisors, Peers, or Subordinates.
  • Processing information into the system.
  • Performing Administrative activities.
  • Experience with: Microsoft Word.
Education and Training
High School Diploma Greene County Tech High School － Paragould, AR
Medical Secretary South Central Career College － Jonesboro, AR After 6 months completion of a one year course I accepted a position in the office of Dr. Scott Allen
Technical Skills and Qualifications
In addition to my extensive experience in office management and assisting, I also have experience in Geriatric patient care. Two time Nursing Assistant Certification.  Served as Physical Therapy department supervisor in a nursing home with duties including vital signs, ADLs, chart documentation, assisted ambulations, weighing of all residents monthly and reporting changes. Responsible for many skin care treatments, including all whirlpool treatments.  Also for all inventory of supplies and care of equipment for Restorative department.  After observation of job performance was approached by a group called Pro Rehab to join them in the position of Occupational Therapist's Technician. This position included hand on therapeutic treatments as well as all chart documentations, filing, billing, etc.
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Resume Overview

Companies Worked For:

  • Edmonds Dental Prosthetics, Inc
  • Dr Sam Watts, Orthodontist ­ Professional Acres Blvd
  • Dr. Robert H. Jackson, Orthodontist ­ Osler Drive
  • Dr.T. Scott Allen ­ Osler Drive

School Attended

  • Greene County Tech High School
  • South Central Career College

Job Titles Held:

  • Office Manager
  • Front Desk Receptionist/Assistant
  • Orthodontic Assistant/Front Desk
  • Orthodontic Assistant

Degrees

  • High School Diploma
    Medical Secretary

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