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Office Manager Resume Example

Resume Score: 80%

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OFFICE MANAGER
Professional Summary

Solution oriented and compassionate professional with a diverse background comprised of nursing, and business management.  Strategic leader experienced in providing ongoing planning, implementation, and evaluation of clinic and staff.  Excellent interpersonal, written, and oral communication skills.

Experience
Office ManagerJul 2018 to Feb 2020
Health Resource Center - Flower Mound, TX
  • Improved operational efficiencies, managing work requests, new orders, pricing and changes while coordinating logistics to verify delivery dates.
  • Recruited, trained and developed dynamic administrative team, supporting all corporate growth and productivity objectives.
  • Liaised directly with customers to meet needs and maintain satisfaction.
  • Managed office inventory by maintaining documentation of stock.
  • Oversaw office inventory and timely reordering of supplies.
  • Maintained office supplies inventory by checking stock and ordering new supplies as needed.
  • Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.
  • Completed billing, collections and reporting duties on daily basis.
  • Increased office organization by developing more efficient filing system and customer database protocols.
  • Served as main point of contact for outside vendors.
  • Managed office inventory and placed new supply orders.
  • Communicated with patients to resolve inquiries, schedule appointments and address billing questions.
  • Collected payments through Quickbooks Desktop
  • Assisted with scheduling utilizing Acuity Schedule
Lead Site Coordinator III, NRCMAMar 2018 to Jul 2018
O2 Pulmonary And Sleep Group/Emcare - Southlake, TX
  • Assist Pulmonologist, Sleep Specialist and Mid-Levels with patients.
  • Assist with setting up sleep studies and ordering of CPAP/BIPAP equipment.
  • Assist with setting up PFT's, spirometeries and pulmonary rehabilitation.
  • Make strategic decisions regarding future targets.
  • Maintain compliance with company requirements.
  • Monitor budget and billing payments.
  • Order medical and office supplies.
  • Develop and implement office policies and procedures.
  • Maintain patient and staff records.
  • Liaise with doctors and office staff to identify potential office dysfunctions.
  • Arrange emegerent and non emergent office maintenenace needs.
  • Submit payroll in a timely manner.
  • Provide an open door policy for providers and staff.
  • Generate inventory records.
Office Manager, NRCMANov 2014 to Mar 2018
Family Health Center Of Mansfield/Emcare - Mansfield, TX

Questcare Medical Clinic/Emcare - Mansfield, Texas

  • Make strategic decisions regarding future targets
  • Maintain compliance with company requirements
  • Monitor budget and billing payments
  • Order medical and office supplies
  • Develop and implement office policies and procedures
  • Maintain patient and staff records
  • Liaise with doctors and office staff to identify potential office dysfunctions
  • Arrange emergent and non-emergent office maintenance needs
  • Submit payroll in a timely manner
  • Provide an open door policy for providers and staff
  • Generate inventory records
  • Provide clinical and non-clinical assistance to the doctors and mid-levels
  • Attend quarterly manager meetings
  • Perform annual reviews on staff
  • Interview and processed potential new hires for the clinic
Nationally Registered Certified Medical AssistantOct 2009 to Nov 2014
Family Health Center of Mansfield - Mansfield, Texas
  • ​​Assisted with daily procedures such as recording vitals, wound care, injections and blood draws.
  • Conducted in-house lab testing including urine analysis, HCG, occult stool testing, streptococcus and influenza testing.
  • Preformed noninvasive testing such as Electrocardigrams, spirometries, vascular and neuropathy testing.
  • Assisted with biopsies, incisions and drainage.
  • Administered injections and immunizations.
  • Performed Ear Irrigations.
  • Assisted in Post-op and Pre-op procedures.
  • Processed Specialist referrals.
  • Managed clerical tasks such as scheduling appointments and updating sensitve, patient information.
  • Processed electronic and verbal prescriptions.
  • Experience with E-Clinical Work (ECW) system.
  • Practiced guidelines for HIPAA and OSHA.
  • Maintained inventory of clinical and office supplies.
  • Ensured infection control with proper cleaning and preparatory procedures.
  • Provided holistic, outstanding patient care with direction from Physicians and Nurse Practitioners.
Education
Certificate, Medical Assistant ProgramMay 2009Anthem College - Irving, Texas
2004Winfrey Honors Academy - Dallas, Texas
Skills
Scheduling appointments, blood draws, immunizations, infection control, injections, lab testing, patient care, patient preparation, wound care. Strategic planning, training, advising, process improvement, reporting, critical thinking, problem solving, records management, relationship management, medical billing and coding. 
Certifications

Nationally Registered Certified Medical Assistant- November 2020

Awards
Team Player Award- 2017
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Resume Overview

Companies Worked For:

  • Health Resource Center
  • O2 Pulmonary And Sleep Group/Emcare
  • Family Health Center Of Mansfield/Emcare
  • Family Health Center of Mansfield

School Attended

  • Anthem College
  • Winfrey Honors Academy

Job Titles Held:

  • Office Manager
  • Lead Site Coordinator III, NRCMA
  • Office Manager, NRCMA
  • Nationally Registered Certified Medical Assistant

Degrees

  • Certificate , Medical Assistant Program May 2009
    2004

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