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Office Manager Resume Example

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OFFICE MANAGER
Summary

Well-qualified administrative professional with remarkable typing skills, data entry expertise and goal-oriented mentality. Proficient in updating daily logs, investigating discrepancies and managing records. Focused on maximizing service, accuracy and efficiency and capable of working with little oversight.

Dynamic Clerk known for commitment to balancing productivity and client satisfaction. Dedicated to quickly attending to client issues to drive loyalty.

Experience
10/2019 - CurrentAceptio Home Health - Office ManagerOrangevale, CA
  • Automated office operations, managing client correspondence, record tracking and data communications in database and case management software.
  • Evaluated and identified ineffective workflow processes, implements solutions to improve productivity and personnel performance.
  • Oversaw office financial management, including AP/AR and payroll administration.
  • Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
  • Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
  • Elevated productivity initiatives and managed presidential calendar, including coordinating itinerary and scheduling appointments.
  • Completed quarterly employee performance evaluations to identify deficiencies and recommend improvement strategies.
  • Maintained office supplies inventory by checking stock and ordering new supplies as needed.
  • Reduced financial discrepancies by accurately managing accounting documentation in QuickBooks while maintaining case costs and billing processes.
  • Scheduled patients to foster effective resource allocation.
  • Ensured that all operations met federal and state laws.
  • Developed and actualized plans to streamline patient flows, increase office and patient care efficiency and generate new revenues.
  • Optimized traceability, developing organization systems for court documents, exhibits, mediation materials, depositions, summonses, subpoenas, complaints, pleadings, opposing counsel responses, attorney letters, invoices, case summaries and files, e-file documents, general counsel agreements and agendas.
  • Administered physical and digital filing systems, keeping records well-organized and easily retrievable by team members.
  • Scheduled appointments and maintained master calendar.
10/2019 - Current50 Grand Restaurant And Bar - Restaurant BusserPollock Pines, CA
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
  • Supported serving staff in delivering accurate and well-presented food orders.
  • Greeted guests with friendliness and professionalism.
  • Monitored customer movements and quickly cleared empty tables for future customers.
  • Delivered trays and bags to patrons and assisted with collecting items such as drinks, utensils and condiments.
  • Carried dirty dishes to kitchen to keep dining areas clean and promote efficiency.
  • Removed trash, spills and trays to keep areas clean and professionally organized.
  • Restocked condiments and drink station supplies to maintain customer satisfaction.
  • Backed up cashier staff to process customer orders and payments.
  • Proactively assessed customer needs and provided beverage refills, condiments and other services.
  • Verified adequate levels of supplies such as linens and trays and restocked low items.
02/2018 - 09/2018Marshalls - Associate CashierRoseville, CA
  • Inspected items for damage and reported issues to supervisor to return unsalable merchandise and obtain replacements for customers.
  • Maximized customer satisfaction by providing assistance with purchases, locating items and signing up for rewards programs.
  • Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Notified security of suspected theft, including descriptions of individuals and items stolen to help control store losses.
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
  • Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
  • Assisted customers to find appropriate products, answered product questions and provided product solutions.
04/2015 - 08/2016Open Arms Home Health - ClerkLos Angeles, CA
  • Administered physical and digital filing systems, keeping records well-organized and easily retrievable by team members.
  • Assisted team members with special projects by coordinating records and resources to meet expected requirements.
  • Supported office clerical functions using word processing and other software, email and office machines.
  • Filed documents according to alphanumeric system to promote ease of use and optimal team productivity.
  • Followed all confidentiality rules to preserve data quality and reduce chance for information compromise.
  • Coordinated travel arrangements, including booking hotel rooms, car rentals and airfare for staff traveling to domestic and international locations.
  • Generated shipment invoices, prepared packages and set up courier deliveries for customers.
  • Organized computer-based information to minimize errors.
Interships

Interned for the Bureau of Fire in the Philippines February - April 2016

Interned for the Cebu Port Authority in the Philippines December - January 2016
Interned for the Philippine National Police in the Philippines October - November 2016 and June - September 2019

Skills
  • Verbal and writing communication
  • File management
  • Legal documents
  • Schedule and calendar management
  • Processing mail
  • Administrative tasks
  • Peer relationships
  • Court procedures
  • Office management
  • Skilled in Computer Literacy
  • Handling payments
  • Billing and invoicing
Education and Training
10/2019University of CebuPhilippinesBachelor of Science: Criminology
Certifications
  • Current CERT certification
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Resume Overview

Companies Worked For:

  • Aceptio Home Health
  • 50 Grand Restaurant And Bar
  • Marshalls
  • Open Arms Home Health

School Attended

  • University of Cebu

Job Titles Held:

  • Office Manager
  • Restaurant Busser
  • Associate Cashier
  • Clerk

Degrees

  • Bachelor of Science : Criminology

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