Office Manager Resume Example Excelsior Food Products

OFFICE MANAGER

Summary

Organized administrative professional with hands-on experience supporting business areas such as accounting, database management and human resources. Collaborative team player with strong communication, decision-making and time management abilities.

Skills

Attention to Detail
Organization
Fast Learner
Training in Accounts Payables
Training in Accounts Receivables
Training in Purchasing
Payroll

Customer Service
Bilingual English and German
Some Excel
Some Word
Google Sheets
Data Entry

Experience

02/2015 to 03/2020

Office ManagerExcelsior Food Products － Skokie, IL

Complied with all operations met federal and state laws.
Planned for major business changes, including system conversions and office moves.
Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
Collaborated closely with [Job title] to effectively smooth and improve office operations.
Managed and controlled office supply inventory to secure timely ordering or requisition of depleted or low-level stock.
Performed billing, collection and reporting functions for [Type] office generating over $[Number] annually.
Increased office organization by developing more efficient filing system and customer database protocols.
Entered invoice data into company database and updated details, including customer contacts and delivery dates to keep information current.
Elevated customer satisfaction ratings by resolving client and case issues effectively.
Updated employee paperwork and records.
Generated financial reports for management review.
Directed team of [Number] administrative professionals to meet team needs in fast-paced environment.
Prioritized project components and organized scopes.
Maintained office supplies inventory by checking stock and ordering new supplies as needed.
Monitored office inventory to maintain adequate supply levels and order products.
Coordinated office activities and operations to secure efficiency and compliance with company policies.
Oversaw all day-to-day office operations, such as receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
Elevated customer satisfaction ratings by resolving client and case issues efficiently.
Proactively identified and solved complex problems that impact management and business direction
Enhanced customer satisfaction ratings by resolving account issues efficiently.

08/2013 to 12/2014

Front End SupervisorGarden Fresh Market － Northbrook, IL

Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
Delegated work to employees based on shift requirements, individual strengths and unique training.
Enhanced sales by implementing merchandising and promotional improvements.
Organized and updated schedules to optimize coverage for expected customer demands.
Promoted store loyalty program to increase customer engagement and drive consistent sales.
Delivered consistent training and close mentoring support to front end employees in operations and customer service strategies.
Monitored safety, health and sanitation processes throughout all areas and enforced rules to promote security and safety.
Set and optimized employee schedules to secure proper coverage for all shifts.
Handled payment processing duties and provided customers with receipts and proper bills and change.
Managed customer complaints and rectified issues to complete satisfaction.
Resolved customer problems by investigating issues, answering questions and building rapport.
Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.

08/2008 to 08/2013

CashierGarden Fresh Market － Northbrook, IL

Assisted with purchases, locating items and signing up for rewards programs.
Read weekly sales inserts and monitored price changes.
Helped customers find specific products, answered questions and offered advice.
Resolved issues with cash registers, card scanners and printers.
Organized and maintained both physical and digital payment documentation for accurate filing and compliant recordkeeping.
Learned roles of other departments to provide coverage and keep store operational.
Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
Worked closely with front-end staff to assist customers.
Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
Received payments for [Product or Service] and issued receipts.
Processed customer payments quickly and returned exact change and receipts.
Wrapped items and bagged purchases properly to prevent merchandise breakage.
Properly verified customer identification for alcohol or tobacco purchases.
Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
Monitored sales events to protect products, added new merchandise and rang up purchases.
Processed all sales transactions accurately and promptly to prevent long customer wait times.
Trained new team members in cash register operation, stock procedures and customer service.

Education and Training

07/1995

GEDSchule Am Schlossplatz － Hanau, Germany

Foreign Language CorrespondentKaufmännische Schulen － Hanau, Germany

Resume Overview

Companies Worked For:

Excelsior Food Products
Garden Fresh Market

School Attended

Schule Am Schlossplatz
Kaufmännische Schulen

Job Titles Held:

Office Manager
Front End Supervisor
Cashier

Degrees

GED
Foreign Language Correspondent

Office Manager Resume Example

Resume Score: 80%

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