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Office Manager Resume Example

Resume Score: 80%

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OFFICE MANAGER
Summary

Organized administrative professional with hands-on experience supporting business areas such as accounting, database management and human resources. Collaborative team player with strong communication, decision-making and time management abilities.

Skills
  • Attention to Detail
  • Organization
  • Fast Learner
  • Training in Accounts Payables
  • Training in Accounts Receivables
  • Training in Purchasing
  • Payroll
  • Customer Service
  • Bilingual English and German
  • Some Excel
  • Some Word
  • Google Sheets
  • Data Entry
Experience
02/2015 to 03/2020
Office ManagerExcelsior Food Products - Skokie, IL
  • Complied with all operations met federal and state laws.
  • Planned for major business changes, including system conversions and office moves.
  • Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
  • Collaborated closely with [Job title] to effectively smooth and improve office operations.
  • Managed and controlled office supply inventory to secure timely ordering or requisition of depleted or low-level stock.
  • Performed billing, collection and reporting functions for [Type] office generating over $[Number] annually.
  • Increased office organization by developing more efficient filing system and customer database protocols.
  • Entered invoice data into company database and updated details, including customer contacts and delivery dates to keep information current.
  • Elevated customer satisfaction ratings by resolving client and case issues effectively.
  • Updated employee paperwork and records.
  • Generated financial reports for management review.
  • Directed team of [Number] administrative professionals to meet team needs in fast-paced environment.
  • Prioritized project components and organized scopes.
  • Maintained office supplies inventory by checking stock and ordering new supplies as needed.
  • Monitored office inventory to maintain adequate supply levels and order products.
  • Coordinated office activities and operations to secure efficiency and compliance with company policies.
  • Oversaw all day-to-day office operations, such as receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
  • Elevated customer satisfaction ratings by resolving client and case issues efficiently.
  • Proactively identified and solved complex problems that impact management and business direction
  • Enhanced customer satisfaction ratings by resolving account issues efficiently.
08/2013 to 12/2014
Front End SupervisorGarden Fresh Market - Northbrook, IL
  • Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
  • Delegated work to employees based on shift requirements, individual strengths and unique training.
  • Enhanced sales by implementing merchandising and promotional improvements.
  • Organized and updated schedules to optimize coverage for expected customer demands.
  • Promoted store loyalty program to increase customer engagement and drive consistent sales.
  • Delivered consistent training and close mentoring support to front end employees in operations and customer service strategies.
  • Monitored safety, health and sanitation processes throughout all areas and enforced rules to promote security and safety.
  • Set and optimized employee schedules to secure proper coverage for all shifts.
  • Handled payment processing duties and provided customers with receipts and proper bills and change.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Resolved customer problems by investigating issues, answering questions and building rapport.
  • Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
08/2008 to 08/2013
CashierGarden Fresh Market - Northbrook, IL
  • Assisted with purchases, locating items and signing up for rewards programs.
  • Read weekly sales inserts and monitored price changes.
  • Helped customers find specific products, answered questions and offered advice.
  • Resolved issues with cash registers, card scanners and printers.
  • Organized and maintained both physical and digital payment documentation for accurate filing and compliant recordkeeping.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
  • Worked closely with front-end staff to assist customers.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Received payments for [Product or Service] and issued receipts.
  • Processed customer payments quickly and returned exact change and receipts.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Properly verified customer identification for alcohol or tobacco purchases.
  • Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
  • Monitored sales events to protect products, added new merchandise and rang up purchases.
  • Processed all sales transactions accurately and promptly to prevent long customer wait times.
  • Trained new team members in cash register operation, stock procedures and customer service.
Education and Training
07/1995
GEDSchule Am Schlossplatz - Hanau, Germany
Foreign Language CorrespondentKaufmännische Schulen - Hanau, Germany
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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • Excelsior Food Products
  • Garden Fresh Market

School Attended

  • Schule Am Schlossplatz
  • Kaufmännische Schulen

Job Titles Held:

  • Office Manager
  • Front End Supervisor
  • Cashier

Degrees

  • GED
    Foreign Language Correspondent

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