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Office Manager Resume Example

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OFFICE MANAGER
Summary

Well-coordinated [Job Title] handles diverse office tasks while leading administrative teams to meet demanding performance targets. Good budget management, payroll administration and office organizational skills. Effectively organizes resources and clerical support to maintain smooth and efficient operations and enhance team success. Dedicated and meticulous Office Manager with over [Number] years of experience excelling at prioritizing, completing multiple tasks simultaneously, and achieving project goals. Flexible and focused team player with unique skillset to streamline operations from within. Dynamic Office Manager with [Number] years of experience in supporting day-to-day operational functions to provide smooth-running business. Highly dependable, ethical and reliable support specialist and leader in blending advanced organizational, technical and business acumen. Crucial assistance to office staff and customers with eagerness and attentiveness. Organized Administrative Assistant with [Number] years of experience in office and personnel management. Friendly and communicative professional with expertise in payroll, budgeting and vendor communication. Talented coordinator of daily operations, human capital and company resources. Dedicated to supporting team goals and corporate missions. Ambitious [Job Title] provides inherent business acumen to deliver outstanding administrative success. Prepared to implement diverse skill sets, technical proficiencies and fresh perspective. Adept leadership and management over personnel, office operations and corporate vision. Organized administrative professional with hands-on experience supporting business areas such as accounting, database management and human resources. Collaborative team player with strong communication, decision-making and time management abilities. Detail-oriented focus on streamlining internal processes and tasks. Goal-oriented [Job Title] polished in identifying and implementing process improvements, including administrative workflow coordination and procedure documentation. Offering key strengths in time management and communications across all levels of personnel, management and clientele. Certified in [Area of certification]. Self-motivated Office Manager with proven track record of recruiting, training and overseeing administrative teams. Brings proficiency in [Skill], CRM and office management systems operations. Thorough understanding of inner machinations that dictate organizational effectiveness. Talented [Job Title] with executive-level administrative management, financial, business and operational leadership expertise. Multidisciplinary professional exhibiting essential techniques in policy, procedure and process improvement initiatives. Focus on minimizing labor, increasing productivity and maintaining quality in all aspects of administrative support. Detail-oriented Office Manager with [Number] years of experience in [Type] offices. Expert in [Software] use with fantastic conflict resolution and inventory management skills. Proven history of reliability and effective budgeting. Dependable and deadline-oriented Office Management professional bringing [Number] years of administrative oversight. Self-starter and effective team leader skilled at unifying staff under common goals, modeling organizational efficiency and instilling [Type] customer service excellence. Offering diversified competencies, including [Software] proficiency. Organized Office Manager seeking [Job Title] opportunity to leverage [Number] years of experience optimizing productivity, efficiency and service quality. Highly dependable, ethical and reliable with proficiency in [Software] and document management. Adept at supporting key leadership with advanced organizational, technical and business acumen. Collaborative and driven with skill in ensuring operational and service excellence. Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented with ability to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration. Well-organized Office Management professional with strong leadership and planning abilities developed over [Number]-year career. Motivated to improve operations, maximize efficiency and control costs to foster operational success. Drive substantial productivity improvements through strategic approaches to day-to-day needs and project requirements. Dedicated and focused Front Office Manager with [Number]-year background in [Type] operational administration. Highly organized and systematic professional with compelling prioritization and staff leadership strengths. Diversely qualified, exercising knowledge of generally accepted accounting practices, including reconciliations and reporting.

Skills
  • Budgetary Planning
  • CRM and office management software
  • Invoicing and billing
  • Customer relations
  • Data entry
  • Billing
  • Scheduling and calendar management
  • Project management
  • Expense reporting
  • Training and coaching
  • Accounts payable and receivable
  • Event coordination
  • Senior leadership support
  • Microsoft Office
Experience
Office Manager | 04/2017 to Current
Bds Marketing - Concord , NH
  • Oversight of a 3M budget, with a reduction of cost of totaling 25% over almost 3 years.
  • Extensive support of the Administrative Team.
  • Forecasted monthly budget for accuracy on 20 internal accounts in PropPlan
  • Managed and report on the P&L monthly expenses outcome to the Executive Committee
  • Utilized to develop and modify expenditure reports on a monthly bases.
  • Assist the Director of Sales & Marketing in preparation and execute of a yearly department budget.
  • Supported payroll for over 55 personnel by auditing and submitting data.
  • Determined and tracked budget expenses with accuracy and transparency.
  • Collaborated with HR with posting positions, interviews, hiring, exit TM's etc. with using PeopleSoft.
  • Processed month-end closing procedures.
  • Oversaw all day-to-day budget and financial issues.
  • Collaborated with department heads to discuss new department opportunities.
  • Created agendas and communication materials for team meetings.
  • Worked closely with administrative team to deliver project requirements, develop solutions and meet deadlines.
  • Conduct monthly meeting with all 4 department heads.
  • Managed all payroll for 30 team members.
  • Ensured accurate and efficient accounting while managing all financial aspects of daily operations.
  • Utilized accounting systems, Excel and PropPlan to submit monthly forecast and complete the yearly budget.
Manager | 11/2013 to 04/2017
University Of Tennessee Medical Center - Knoxville , TN
  • Reviewed employee performance every [Timeframe] and delivered constructive feedback to improve weaknesses.
  • Led team of [Number][Type] professionals meeting [Area of expertise] needs.
  • Spearheaded training initiatives to improve employee performance and bottom-line business results.
  • Handled over $[Amount] in funds each day in fast-paced [Type] environment.
  • Led staff meetings for team of [Number] to communicate [Type] directives.
  • Leveraged market knowledge and leadership ability to help drive profit increases.
  • Inputted customer data into [Software] system, safeguarding financial and personal information to avoid breaches.
  • Recruited, hired and trained new employees, including monitoring and review of individual performance.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
  • Leveraged ERP software to coordinate and enhance inventory delivery.
  • Created [Timeframe] schedules for [Job title]s to keep every shift well-staffed during holidays and busy periods.
  • Automated office operations, managed client correspondence and tracked records.
  • Generated reports to assess performance and make adjustments.
  • Forecasted trends in expected business levels and adjusted labor and inventory to match expectations.
  • Trained employees on additional job positions to maintain coverage of roles at all times.
  • Established and created training programs to enhance employee knowledge of best practices, resulting in improved customer satisfaction.
  • Promoted employee safety awareness based on understanding of regulatory mandates and organizational best practices.
  • Conducted inventory counts by assessing current state of inventory integrity against target accuracy levels and tracking variances.
  • Facilitated month-end journal entries, account reconciliation and invoicing using [Software].
  • Assisted negotiation with vendors and suppliers to reduce cost by [Number]%.
Assistant Spa Manager | 11/2008 to 11/2013
Hand & Stone - Harrisburg , PA
  • Developed seasonal and targeted promotions to drive brand exposure and generate revenue.
  • Used [Software] to streamline accounting and invoicing functions.
  • Anticipated spa and salon guest concerns and addressed problems quickly and to satisfaction of patrons.
  • Managed $[Amount] renovation to spa, including design and supervision of vendors.
  • Used social media content to drive revenue, including Instagram, Facebook and LinkedIn.
  • Created seasonal and targeted offers to enhance visibility and generate revenue.
  • Successfully directed all operations for $[Amount] spa, including supervising team of [Number] employees and overseeing $[Amount] budget.
  • Grew revenue from $[Amount] to $[Amount] in [Year], a [Number]% increase after implementing customer incentive program.
  • Oversaw spa renovation, including coordinating design and managing vendors.
  • Facilitated strategic business-building partnerships with [Number] professional beauty brands, including Matrix, Joico, Redken, Paul Mitchell and Aveda.
  • Documented client records and information.
  • Marketed business heavily through print advertising, web presence and industry referrals, realizing increase in walk-in rate of [Number]%.
  • Applied knowledge in budgeting, aesthetics and employee development to foster profitable spa operations.
  • Led profitable spa operations through budgeting, aesthetics, employee training and renewing dormant client memberships.
Education and Training
Brookhaven College - City, State
Associate of Arts
Graphic Design, 05/2015
Accomplishments
  • Improved department efficiency [number]% through implementation of strategic workflow and process improvements.
  • Established user-friendly scheduling system to track employee availability, requested time off and to support [Timeframe] payroll activities.
  • Selected as "Employee of the Month" in [Date] for [Reason for award].
Certifications
  • First Aid/CPR
  • Project Management Professional (PMP)
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How this resume score could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

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Resume Strength
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  • Word choice
  • Strong summary
  • Typos

Resume Overview

School Attended

  • Brookhaven College

Job Titles Held:

  • Office Manager
  • Manager
  • Assistant Spa Manager

Degrees

  • Associate of Arts

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