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Office Manager Resume Example

Resume Score: 80%

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OFFICE MANAGER
Summary

Highly motivated [Job Title] with talent for coordinating services for property guests. Qualified to multi-task in many different areas of [Industry] management with specialties in conflict resolution, team coordination and customer support.

Skills
  • Opening and closing procedures
  • Schedule oversight
  • Training and mentoring
  • Team development
  • Issue and conflict resolution
  • Lead generation
  • Organized
  • Detail-oriented
  • Cheerful and energetic
  • Dependable and reliable
  • Inbound and outbound calling
  • Excellent multi-tasker
  • Effective team player
  • Strong communication skills
  • Time management
Experience
03/2015 to 01/2020
Office ManagerModern Granite And Marble - Nashville, Tennessee
  • Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
  • Created and managed electronic customer records, encompassing data entry and administrative functions related to billing and accounts receivable.
  • Conducted [Timeframe] performance evaluations of office staff to monitor progress and productivity and recommend promotions, corrective or disciplinary actions.
  • Evaluated and identified ineffective workflow processes, implements solutions to improve productivity and personnel performance.
  • Improved operational efficiencies, managing work requests, new orders, pricing and changes while coordinating logistics to verify delivery dates.
  • Elevated productivity initiatives and managed presidential calendar, including coordinating itinerary and scheduling appointments.
  • Automated office operations, managing client correspondence, record tracking and data communications in database and case management software.
  • Interviewed, on-boarded, developed and oversaw daily activities of [Number] clerical and administrative office personnel.
  • Automated office operations to manage client correspondence, record tracking and data communications.
  • Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
  • Quoted and prepared proposals for business services such as [Type] and [Type].
  • Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.
  • Managed office inventory by maintaining documentation of stock.
  • Mitigated project downtime by effectively managing, scheduling and dispatching technicians for on-site repairs.
  • Liaised directly with customers to meet needs and maintain satisfaction.
  • Saved costs by soliciting vendor quotes to ensure optimal material purchase pricing.
  • Prepared departmental budgets, analyzing of historical data, projected spending and actualized costs.
  • Improved productivity initiatives, managed accounts, coordinated itinerary and scheduled client and leadership appointments.
  • Produced professional and error-free letters, presentations and spreadsheets.
  • Oversaw daily functions.
01/2012 to 09/2014
Assistant ManagerVillage West Apartments - Nashville, TN
  • Enhanced sales by implementing merchandising and promotional improvements.
  • Evaluated employee performance and developed improvement plans.
  • Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
  • Maintained positive work ethic and commitment to providing excellent service to improve operations efficiency and customer satisfaction.
  • Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Produced monthly sales and performance reports, supporting operational planning and strategic decision making.
  • Planned and prepared workflow schedules, delegating tasks for [Number]-member team.
  • Managed personnel scheduling, facilitating adequate coverage to meet demand.
  • Analyzed trends, identifying consumer demand and forecasting seasonal trends.
  • Organized schedules, workflows and shift coverage to meet expected business demands.
  • Supported sales management to optimize business development.
  • Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
05/2011 to 07/2014
Assistant ManagerHickory Manor Apartments - Antioch, TN
  • Completed inventory audits to identify losses and project future demands.
  • Enforced company policies and procedures to strengthen operational standards across departments.
  • Reviewedsales reports to enhance sales performance and improve inventory management accuracy.
  • Maintained positive work ethic and commitment to providing excellent service to improve operations efficiency and customer satisfaction.
  • Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel.
  • Coached and mentored employees by delivering training, guidance and performance monitoring.
  • Improved efficiency and productivity by implementing organization systems for financial reports, schedules and inventory control.
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Managed personnel scheduling, facilitating adequate coverage to meet demand.
  • Cultivated customer loyalty by training team members in industry-leading service standards.
  • Enhanced sales by implementing merchandising and promotional improvements.
  • Organized schedules, workflows and shift coverage to meet expected business demands.
  • Evaluated employee performance and developed improvement plans.
  • Delegated daily tasks to team members to optimize team productivity.
  • Increased annual sales by driving operational efficiencies and building customer rapport to foster loyalty.
04/2007 to 06/2014
Shift ManagerUrban Housing Solutions - Nashville, Tennessee
  • Coached and trained employees and created daily work schedules and assignments, boosting efficiency and enhancing operations.
  • Helped employees operate productively and stay on task to meet business and customer needs.
  • Positioned skilled staff in key areas throughout shift to guarantee optimal productivity of overall department.
  • Cross-trained in every store role to maximize operational knowledge.
  • Oversaw schedules, accepted time off requests and found coverage for shifts.
  • Ran daily reports to assess performance and make proactive adjustments.
  • Enhanced operations and boosted efficiency through employee training and coaching, as well as creation of day-to-day work schedules and assignments.
  • Trained and supervised staff members.
  • Interacted with prospects and customers at various events, including trade shows, seminars and workshops.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
  • Directed schedule of weekly projects and anticipated timelines for milestones and completion dates.
  • Increased overall team efficiency and productivity.
  • Improved productivity initiatives, coordinating itinerary and scheduling appointments.
  • Inputted customer data into [Software] system, safeguarding financial and personal information to avoid breaches.
Education and Training
05/1999
High School DiplomaHunters Lane High School - Nashville, TN
Some College (No Degree): Business ManagementNashville State Community College - Nashville, TN
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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • Modern Granite And Marble
  • Village West Apartments
  • Hickory Manor Apartments
  • Urban Housing Solutions

School Attended

  • Hunters Lane High School
  • Nashville State Community College

Job Titles Held:

  • Office Manager
  • Assistant Manager
  • Shift Manager

Degrees

  • High School Diploma
    Some College (No Degree) : Business Management

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