Office Manager Resume Example
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OFFICE MANAGER
Summary
Highly motivated [Job Title] with talent for coordinating services for property guests. Qualified to multi-task in many different areas of [Industry] management with specialties in conflict resolution, team coordination and customer support.
Skills
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Experience
03/2015 to 01/2020
Office ManagerBehavior Health Network － Holyoke , MA
- Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
- Created and managed electronic customer records, encompassing data entry and administrative functions related to billing and accounts receivable.
- Conducted [Timeframe] performance evaluations of office staff to monitor progress and productivity and recommend promotions, corrective or disciplinary actions.
- Evaluated and identified ineffective workflow processes, implements solutions to improve productivity and personnel performance.
- Improved operational efficiencies, managing work requests, new orders, pricing and changes while coordinating logistics to verify delivery dates.
- Elevated productivity initiatives and managed presidential calendar, including coordinating itinerary and scheduling appointments.
- Automated office operations, managing client correspondence, record tracking and data communications in database and case management software.
- Interviewed, on-boarded, developed and oversaw daily activities of [Number] clerical and administrative office personnel.
- Automated office operations to manage client correspondence, record tracking and data communications.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Quoted and prepared proposals for business services such as [Type] and [Type].
- Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.
- Managed office inventory by maintaining documentation of stock.
- Mitigated project downtime by effectively managing, scheduling and dispatching technicians for on-site repairs.
- Liaised directly with customers to meet needs and maintain satisfaction.
- Saved costs by soliciting vendor quotes to ensure optimal material purchase pricing.
- Prepared departmental budgets, analyzing of historical data, projected spending and actualized costs.
- Improved productivity initiatives, managed accounts, coordinated itinerary and scheduled client and leadership appointments.
- Produced professional and error-free letters, presentations and spreadsheets.
- Oversaw daily functions.
01/2012 to 09/2014
Assistant ManagerVillage Green Companies － Chicago , IL
- Enhanced sales by implementing merchandising and promotional improvements.
- Evaluated employee performance and developed improvement plans.
- Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
- Maintained positive work ethic and commitment to providing excellent service to improve operations efficiency and customer satisfaction.
- Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Produced monthly sales and performance reports, supporting operational planning and strategic decision making.
- Planned and prepared workflow schedules, delegating tasks for [Number]-member team.
- Managed personnel scheduling, facilitating adequate coverage to meet demand.
- Analyzed trends, identifying consumer demand and forecasting seasonal trends.
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Supported sales management to optimize business development.
- Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
05/2011 to 07/2014
Assistant ManagerVillage Green Companies － Minneapolis , MN
- Completed inventory audits to identify losses and project future demands.
- Enforced company policies and procedures to strengthen operational standards across departments.
- Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
- Maintained positive work ethic and commitment to providing excellent service to improve operations efficiency and customer satisfaction.
- Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel.
- Coached and mentored employees by delivering training, guidance and performance monitoring.
- Improved efficiency and productivity by implementing organization systems for financial reports, schedules and inventory control.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Managed personnel scheduling, facilitating adequate coverage to meet demand.
- Cultivated customer loyalty by training team members in industry-leading service standards.
- Enhanced sales by implementing merchandising and promotional improvements.
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Evaluated employee performance and developed improvement plans.
- Delegated daily tasks to team members to optimize team productivity.
- Increased annual sales by driving operational efficiencies and building customer rapport to foster loyalty.
04/2007 to 06/2014
Shift ManagerK Health － Chicago , IL
- Coached and trained employees and created daily work schedules and assignments, boosting efficiency and enhancing operations.
- Helped employees operate productively and stay on task to meet business and customer needs.
- Positioned skilled staff in key areas throughout shift to guarantee optimal productivity of overall department.
- Cross-trained in every store role to maximize operational knowledge.
- Oversaw schedules, accepted time off requests and found coverage for shifts.
- Ran daily reports to assess performance and make proactive adjustments.
- Enhanced operations and boosted efficiency through employee training and coaching, as well as creation of day-to-day work schedules and assignments.
- Trained and supervised staff members.
- Interacted with prospects and customers at various events, including trade shows, seminars and workshops.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
- Directed schedule of weekly projects and anticipated timelines for milestones and completion dates.
- Increased overall team efficiency and productivity.
- Improved productivity initiatives, coordinating itinerary and scheduling appointments.
- Inputted customer data into [Software] system, safeguarding financial and personal information to avoid breaches.
Education and Training
05/1999
High School DiplomaHunters Lane High School － City, State
Some College (No Degree): Business ManagementNashville State Community College － City, State
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Resume Strength
- Completeness
- Strong summary
Resume Overview
School Attended
- Hunters Lane High School
- Nashville State Community College
Job Titles Held:
- Office Manager
- Assistant Manager
- Shift Manager
Degrees
- High School Diploma
Some College (No Degree) : Business Management
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