Office Manager Resume Example Modern Granite And Marble

OFFICE MANAGER

Summary

Highly motivated [Job Title] with talent for coordinating services for property guests. Qualified to multi-task in many different areas of [Industry] management with specialties in conflict resolution, team coordination and customer support.

Skills

Opening and closing procedures
Schedule oversight
Training and mentoring
Team development
Issue and conflict resolution
Lead generation
Organized
Detail-oriented

Cheerful and energetic
Dependable and reliable
Inbound and outbound calling
Excellent multi-tasker
Effective team player
Strong communication skills
Time management

Experience

03/2015 to 01/2020

Office ManagerModern Granite And Marble － Nashville, Tennessee

Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
Created and managed electronic customer records, encompassing data entry and administrative functions related to billing and accounts receivable.
Conducted [Timeframe] performance evaluations of office staff to monitor progress and productivity and recommend promotions, corrective or disciplinary actions.
Evaluated and identified ineffective workflow processes, implements solutions to improve productivity and personnel performance.
Improved operational efficiencies, managing work requests, new orders, pricing and changes while coordinating logistics to verify delivery dates.
Elevated productivity initiatives and managed presidential calendar, including coordinating itinerary and scheduling appointments.
Automated office operations, managing client correspondence, record tracking and data communications in database and case management software.
Interviewed, on-boarded, developed and oversaw daily activities of [Number] clerical and administrative office personnel.
Automated office operations to manage client correspondence, record tracking and data communications.
Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
Quoted and prepared proposals for business services such as [Type] and [Type].
Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.
Managed office inventory by maintaining documentation of stock.
Mitigated project downtime by effectively managing, scheduling and dispatching technicians for on-site repairs.
Liaised directly with customers to meet needs and maintain satisfaction.
Saved costs by soliciting vendor quotes to ensure optimal material purchase pricing.
Prepared departmental budgets, analyzing of historical data, projected spending and actualized costs.
Improved productivity initiatives, managed accounts, coordinated itinerary and scheduled client and leadership appointments.
Produced professional and error-free letters, presentations and spreadsheets.
Oversaw daily functions.

01/2012 to 09/2014

Assistant ManagerVillage West Apartments － Nashville, TN

Enhanced sales by implementing merchandising and promotional improvements.
Evaluated employee performance and developed improvement plans.
Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
Maintained positive work ethic and commitment to providing excellent service to improve operations efficiency and customer satisfaction.
Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
Produced monthly sales and performance reports, supporting operational planning and strategic decision making.
Planned and prepared workflow schedules, delegating tasks for [Number]-member team.
Managed personnel scheduling, facilitating adequate coverage to meet demand.
Analyzed trends, identifying consumer demand and forecasting seasonal trends.
Organized schedules, workflows and shift coverage to meet expected business demands.
Supported sales management to optimize business development.
Reviewed sales reports to enhance sales performance and improve inventory management accuracy.

05/2011 to 07/2014

Assistant ManagerHickory Manor Apartments － Antioch, TN

Completed inventory audits to identify losses and project future demands.
Enforced company policies and procedures to strengthen operational standards across departments.
Reviewedsales reports to enhance sales performance and improve inventory management accuracy.
Maintained positive work ethic and commitment to providing excellent service to improve operations efficiency and customer satisfaction.
Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel.
Coached and mentored employees by delivering training, guidance and performance monitoring.
Improved efficiency and productivity by implementing organization systems for financial reports, schedules and inventory control.
Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
Managed personnel scheduling, facilitating adequate coverage to meet demand.
Cultivated customer loyalty by training team members in industry-leading service standards.
Enhanced sales by implementing merchandising and promotional improvements.
Organized schedules, workflows and shift coverage to meet expected business demands.
Evaluated employee performance and developed improvement plans.
Delegated daily tasks to team members to optimize team productivity.
Increased annual sales by driving operational efficiencies and building customer rapport to foster loyalty.

04/2007 to 06/2014

Shift ManagerUrban Housing Solutions － Nashville, Tennessee

Coached and trained employees and created daily work schedules and assignments, boosting efficiency and enhancing operations.
Helped employees operate productively and stay on task to meet business and customer needs.
Positioned skilled staff in key areas throughout shift to guarantee optimal productivity of overall department.
Cross-trained in every store role to maximize operational knowledge.
Oversaw schedules, accepted time off requests and found coverage for shifts.
Ran daily reports to assess performance and make proactive adjustments.
Enhanced operations and boosted efficiency through employee training and coaching, as well as creation of day-to-day work schedules and assignments.
Trained and supervised staff members.
Interacted with prospects and customers at various events, including trade shows, seminars and workshops.
Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
Directed schedule of weekly projects and anticipated timelines for milestones and completion dates.
Increased overall team efficiency and productivity.
Improved productivity initiatives, coordinating itinerary and scheduling appointments.
Inputted customer data into [Software] system, safeguarding financial and personal information to avoid breaches.

Education and Training

05/1999

High School DiplomaHunters Lane High School － Nashville, TN

Some College (No Degree): Business ManagementNashville State Community College － Nashville, TN

Resume Overview

Companies Worked For:

Modern Granite And Marble
Village West Apartments
Hickory Manor Apartments
Urban Housing Solutions

School Attended

Hunters Lane High School
Nashville State Community College

Job Titles Held:

Office Manager
Assistant Manager
Shift Manager

Degrees

High School Diploma
Some College (No Degree) : Business Management

Office Manager Resume Example

Resume Score: 80%

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