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Office Manager Resume Example

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Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary

Organized Office Manager offering leadership in clinical, medical and administrative positions. Highly self motivated hardworking professional with strong work ethic. Committed to providing outstanding customer service to help companies build customer relationships and give 100% customer satisfaction. Prioritize projects and multitask effectively to achieve project goals. Detail-oriented, bilingual, team player with expertise in team leadership.

Skills
  • Team Management and Supervision
  • Staff Development and Training
  • Coaching and Mentoring
  • Multitasking and Prioritization
  • Documentation and Recordkeeping
  • Contracts and Vendor Agreements
  • Account Reconciliation
  • Office Equipment Management
  • Administration and Operations
  • Inventory Oversight
  • Policy and procedure modification
  • Administrative support
  • Office management
Education
NHigh School For The Humanities New York, NY, Expected in High School Diploma : - GPA :
Work History
Bgc Partners - Office Manager
Miami, FL, 04/2016 - 08/2021

Office Manager - April 2016 - August 2021

  • Worked closely with management team, recruited and interviewed potential employees. Oriented and coached new hires on company processes while managing and developing new policies, procedures, techniques, and appliances. Provided and improved ongoing coaching, training, cross-training sessions, fostering career advancement to achieve maximum growth potential.
  • Monitored daily productivity and implemented modifications to improve, and assist with performance of administrative, call center, and clinical operations. Oversaw office was running on time with no delays by assisting administrative and clinical teams wherever necessary to maintain patient flow.
  • Communicated corporate objectives across all departments through regular correspondence and scheduled status updates. Scheduled and participated in team meetings. Coordinated special projects and managed schedules.
  • Monitored and evaluated personnel performance to complete reviews, recommend advancement, or address concerns. Monitored attendance and submission of time-off requests.
  • Maintained composure and professionalism deescalating any challenging situations that would arise. Able to make good and sound decisions and maintain public relations between practice, patients, and responsible parties.
  • Maintained personal business expenses, tracked, logged daily payments, and processed end-of-day deposits. Troubleshoot computer and equipment problems and coordinate with computer and equipment personnel for technical support.
Henkel - Admin Assistant/Front Desk/Accounts Receivable Assistant
Richmond, MO, 04/2007 - 03/2016

Administrative Assistant/Front Desk/Accounts Receivable - April 2007 - March 2016

  • Communicated well with employees, parents, patients, vendors, insurance companies, and others. Developed standard operating procedures for all administrative employees. Delegated, and ensured duties assigned by lead or management are carried out and completed in timely manner. Compassionate and empathetic, work well with and alongside personnel. Which in return motivates them to give it their all -in attitude.
  • Provided new patient experience, pleasant and professional customer service. Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel. Placed outbound phone calls and participated in call center rotation.
  • Collected patient documents and information. Entered and maintained patient records in our company database. Verified insurance eligibility and benefits. Checked patients in and out and scheduled their next appointment.
  • Created and updated physical records and digital files to maintain current, accurate, and compliant documentation. Processed patient letters, presented and explained treatment contracts. and posted payments.
  • Kept team and training manuals up to date with any changes made after training was completed. Attended and participated in management meetings.
  • Prepared, collected, sorted and distributed mail, messages, and courier deliveries. Routed incoming correspondence and deliveries to help senior leaders respond quickly to business and patient requirements.
  • Analyzed progress of practice, sent out statements, processed, posted, billed patient and insurance companies for any outstanding balances or missed payments. Assisted with collections, account reconciliations and processed day month-end reports.
  • Submitted patients' orthodontic records to their insurance companies to review. Upon approval, called patients to schedule their next visit to commence orthodontic treatment. If denied, provided patients with fee quote to pay out of pocket. Also provided options to appeal their insurance companies decision.
First Hawaiian Bank - Customer Service Representative
Wailuku, HI, 06/2006 - 03/2007

Assignment- OraSure Technologies

  • Committed to customer satisfaction and strong client relationships.
  • Answered high volume flow over 100+ customer telephone calls promptly to avoid on-hold wait times. Filed, processed, and closed out sales orders.
  • Provided information regarding charge accounts and helped customers with invoices re: billing issues, concerns, and credits.
  • Responded to customer requests for products, services, and company information. Fielded customer questions regarding available merchandise, sales, current prices, and upcoming company changes.
  • Communicated with vendors regarding backorder availability, future inventory, and special orders.
Flex Check Cash Advance - Branch Manager
City, STATE, 04/2005 - 12/2006
  • Processed over 50+ pay-day loans for new and reactivated customers. Made collections on past due accounts.
  • Reviewed and edited loan agreements to promote efficiency and accuracy.
  • Identified and capitalized on community business opportunities with effective networking.
  • Developed prospects for new loans through weekly cold calling.
  • Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches.

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Resume Strength

  • Formatting
  • Length
  • Personalization
  • Strong Summary
  • Target Job

Resume Overview

School Attended
  • NHigh School For The Humanities
Job Titles Held:
  • Office Manager
  • Admin Assistant/Front Desk/Accounts Receivable Assistant
  • Customer Service Representative
  • Branch Manager
Degrees
  • High School Diploma