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Office Manager Resume Example

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OFFICE MANAGER
Summary
Results-focused management professional offering 19 years of progressive leadership experience. Transforms high-potential staff into outstanding leaders who demonstrate the creativity and savvy that is critical to financial and operational success.
Highlights
  • Business analysis
  • Operations management
  • Performance tracking and evaluation
  • ​Microsoft Office
  • Spreadsheet development
  • Vendor management
  • Analytical problem solver
  • Retail inventory management
  • Forecasting and planning
  • Report analysis
  • Inventory systems
Experience
May 2017 to Current
Diversified Business ServicesChesapeake, VAOffice Manager
  • Created databases and spreadsheets to improve inventory management and reporting accuracy.
  • Created professional business presentations.
  • Recruited, retained and developed staff.
  • Organized billing and invoice data and prepared accounts receivable and expected revenue reports for controllers.
  • Developed and created a more effective filing system to accelerate paperwork processing.
  • Assisted with payroll preparation and entered data into cumulative payroll document.
  • Managed over 125 personnel files according to policy and federal and state law and regulations.
February 2012 to February 2016
Marketstar / CCSVirginia Beach, VirginiaTerritory Brand Advocate and Trainer
  • Whirlpool Sales and brand advocate.
  • Responsible for establishing strong relationships and providing support to 42 retail locations.
  • Retailers include all Lowes, Home Depot, HH Gregg, Best Buy, Sears Mall, Sears Hometown and Ferguson Enterprises within territory.
  • Provided in aisle training to sales associates, along with scheduled district and store group training on Whirlpool products.
  • Developed growth plans by identifying key clients, key targets and priority service lines.
  • Developed innovative business plans and sales strategies for vertical markets.
  • Leveraged knowledge of customers, market trends and principal to successfully market Whirlpool Brand Products.
  • Collected and reported information on competitive activity during store visits.
  • Offered feedback to executive-level management on the effectiveness of strategies, selling programs and initiatives.
  • Ensured proper placement of displays, POP materials, launch of new products and promotions.
  • Collaborated with colleagues to exchange selling strategies and marketing information.
  • Received superior customer service satisfaction scores for 16 consecutive quarters.
  • Analyzed data to identify sales trends creating actionable solutions and business plans to achieve sales quotas for individual stores and overall goals of the territory.
June 2009 to February 2012
Lowe'sPortsmouth, VirginiaDepartment Manager
  • Responsible for the overall sales, merchandise maintenance, and supervision of the hourly associates and specialists in the assigned departments.
  • Maintained departments according to company merchandising standards and store operations policies.
  • Maximized sales of department products by reviewing product group weekly hi and low sales reports. 
  • Ensured that all merchandise and operational activities took place on a consistent basis.
  • Made recommendations to the Store Manager to improve and enhance company merchandise and operational policies and procedures.
  • Provided and ensured quick, responsive friendly, customer service.
  • Responsible for opening and closing activities as scheduled.
May 2008 to June 2009
Lowe'sVirginia Beach, VAZone Manager
  • Achieved monthly budgeted sales and margins in Outside Lawn and Garden, Inside Lawn and Garden, Electrical and Plumbing departments.
  • Ensured all relevant Corporate Merchandising standards were maintained on a daily basis to include merchandise resets, zone recovery, freight flow, daily inventory replenishment, price integrity, promotional and seasonal sets, merchandise displays, product literature and housekeeping.
  • Responsible for the overall supervision, training and mentoring of 35 employees.
  • Supported the Store Manager to ensure that superior customer service was provided daily.
April 2006 to January 2009
Dream Dinners FranchiseVirginia Beach, VAOwner
  • Formulated a comprehensive business plan complete with clear and actionable sales goals and targets.
  • Hired architect and contractors to design and construct store from shell.
  • Monitored daily progress and made decisions on all aspects of build out.
  • Worked with and set up accounts with various national equipment and supply vendors to coordinate shipment and installation schedule.
  • Acquired building and health permits along with completed certificate of occupancy permits.
  • Completed market research and analysis to develop marketing strategy for introducing the concept to potential customers.
  • Held numerous Dream Panels (focus groups) to validate and share feedback on Dream Dinners concept in our market.
  • Conducted quarterly panels to further promote business, generate loyalty and reach new markets.
  • Processed weekly food and supply order based on existing customer orders, existing inventory levels and projected additional sales.
  • Maintained all required documentation in compliance with health and safety guidelines and Department of Labor.
  • Determined staffing requirements and interviewed, hired and trained new employees.
  • Conducted ongoing training in the areas of customer service, sales, retention and loyalty.
  • Maintained the highest levels of customer service to ensure growth and customer loyalty.
  • Accounting: Maintain accurate P&L statements, royalty calculations, revenue spreadsheets, payroll, state and federal employment taxes, business sales taxes, liabilities and equities, Pay pal account, credit card fees, and marketing budgets.
April 1998 to April 2006
Verizon WirelessVirginia Beach, VAStore Manager
  • Handled escalated customer complaints, and ensured highest levels of customer service.
  • Daily review of discounting and contracts to ensure compliant with M&P's.
  • Maintained operational and merchandising excellence.
  • Reviewed merchandising web site daily to ensure store Plano grams updated with any changes for complete accuracy.
  • Consistently received 100% Merchandising audit scores.
  • Developed, trained and coached sales team to produce desired high performance results.
  • Made decisions regarding hiring, promotions, and disciplinary actions.
  • Assessed individuals and team performance and initiated developmental plans through floor management, coaching, and conducting store team meetings.
  • Managed retail inventory in compliance with company standards to include budgeting, forecasting, managing appropriate inventory levels, and analyzing inventory turns.
  • Ensured compliance with physical control standards.
  • Achieved monthly sales quotas and KPI's.
  • Maintained knowledge of current promotions and updates on new wireless products and services.
  • Maintained Mystery Shop program for the district consisting of 14 stores by implementing reward program, creating improvement action plans, and keeping all stores and managers up to date with current zone and region scores.
  • Created and facilitated Temp greeter training for the district.
  • Training consisted of greeting customers (GAP), mystery shopper program and requirements, setting expectations, and overview of Verizon Wireless services and products.
June 1995 to February 1997
Ritz CameraHampton, VAStore Manager
  • Maintained all functions of store including hiring, interviewing and scheduling.
  • Trained employees on selling techniques, policies and procedures, achieving quotas and establishing goals.
  • Maintained current merchandising, inventory- shipping and receiving, schedules, opening and closing procedures, deposits.
  • Attended all manger-training classes and advanced selling skills.
  • Demonstrated very strong customer service skills.
Education
TNCC 1998-2001
Hampton, VirginiaBusiness Management
1992
Killeen High School
Killeen, TXMarketing
High School Diploma
Professional Courses and Certifications
  • Customer Service Selling Skills
  • Customer Resolution
  • Performance Appraisal and Development
  • Civil Treatment for Employees
  • Management Guidelines
  • Leading Employees Through Change
  • Union Awareness
  • Coaching for Success
  • Conflict Management
  • Understanding FMLA
Skills
Accounting, architect, budgeting, budgets, business plans, closing, Coaching, concept, Conflict Management, contracts, credit, customer service, customer service skills, data entry, database, documentation, equities, faxing, features, filing, focus, forecasting, hiring, inside sales, inventory levels, inventory, managing, market research and analysis, marketing strategy, marketing, market, materials, meetings, mentoring, merchandise maintenance, Merchandising, office, newsletter, office management, pal, payroll, Performance Appraisal, personnel, Plumbing, policies, pricing, progress, purchasing, quick, receiving, retail, safety, Selling, Sales, scheduling, shell, shipping, spreadsheets, Store Manager, supervision, taxes, phones, typing, web site
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Resume Overview

Companies Worked For:

  • Diversified Business Services
  • Marketstar / CCS
  • Lowe's
  • Dream Dinners Franchise
  • Verizon Wireless
  • Ritz Camera

School Attended

  • TNCC 1998-2001
  • Killeen High School

Job Titles Held:

  • Office Manager
  • Territory Brand Advocate and Trainer
  • Department Manager
  • Zone Manager
  • Owner
  • Store Manager

Degrees

  • Business Management
    Marketing High School Diploma

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