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Office Manager Resume Example

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OFFICE MANAGER
Summary
KE Y SK I LLS Office Management Teambuilding & Supervision Policies & Procedures Manuals HR Administration Bookkeeping Report & Document Preparation Spreadsheet & Database Creation Accounts Payable/Receivable Confidential Records Management Meeting & Event Planning Inventory Management WO R
Highlights
  • Innovative thinker
  • Problem resolution
  • Self-starter
  • Microsoft Office
  • Strong problem solver
  • Resourceful
  • Dedicated team player
  • Strong interpersonal skills
  • Computer-savvy
  • Complex problem solving
  • Microsoft Office proficiency
  • Excel spreadsheets
  • Results-oriented
  • Self-directed
  • Professional and mature
Accomplishments

Increased office organization by developing more efficient filing system and customer database protocols.Promoted to [Office Manager after 9 Received a merit raise for strong attention to detail, exemplary customer service and team-player attitude.Scheduling 

  • Facilitated onboarding of new employees by scheduling training, answering questions and processing paperwork.

Multitasking 

  • Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment.

Customer Service 

  • Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.

Administration 

  • Performed administration tasks such as filing, developing spreadsheets, faxing reports, photocopying collateral and scanning documents for inter-departmental use.

Reporting 

  • Maintained status reports to provide management with updated information for client projects.

months of employment.

Experience
Office Manager08/2011 to CurrentNon Profit OrganizationPittsburgh, PA
  • Manage daily office operations.
  • Procure all office supplies, equipment and furniture for the organization.
  • Maintain confidential files for Director.
  • Scheduled and coordinated events.
  • Created forms for special events.
  • Develop Power point presentations for senior staff.
  • Arranged travel itinerary for scheduled tours.
  • Answer all incoming calls and inquiries.
Office Manager/Administrative Coordinator05/2005 to 06/2011Carlow University School of EducationPittsburgh, PA
  • Processed, updated over 12,000 ACT 48 credits for certified teachers and university faculty on a yearly basis.
  • Processed Adjunct faculty contracts and ordered books for courses.
  • Facilitated changes management made between teachers and student registration for educational courses within a 48 hour period; Processed 2500 teacher certifications yearly.
Training / Meeting Coordinator05/2003 to 10/2004Pennsylvania Association of NotariesPittsburgh, PA
  • Scheduled all conferences in Pennsylvania, thus boosting productivity by 150%; Managed the check depositing process of 100 clients per conference; aided the conference in the production and distribution of certificates within a week notice.
Director's Administrative Assistant06/2002 to 02/2003Negro Educational Emergency DrivePittsburgh, PA
  • Implemented the accounting adjustments of 500 donors; Planned networking activities for college grant recipients; Assisted clients and visitors inquiries by focusing on their requests within minutes.
HR Assistant08/2001 to 10/2001HCR Manor CarePittsburgh, PA
  • Collected the results of Tuberculosis tests for new hires; Performed background and FBI checks on all new hires; Answered inquiries about upcoming positions.
HR Assistant01/2001 to 03/2001Vocollect, IncPittsburgh, PA
  • Posted web site and classified ads for needed positions; Created a 10 page New Hire Orientation handbook and forms; Supported the relocation policy process and H-1B paperwork.
Assistant for Human Resources Director01/1999 to 12/2001Western Inventory Services, IncPittsburgh, PA
  • Maintained Human resource records by recording new hires, transfers, termination, changes in job classification, tracking vacation, sick and personal time (for managers).
  • Sent out 401K information, determined eligibility.
  • Tracked and recorded all Workers Compensation claims, gathered and investigated information for claims.
  • Generated and tracked all Annual Performance Evaluations to be completed in a timely manner.
  • Scheduled interviews with hiring managers distributed all incoming mail.
  • Responsible for maintaining all department Policy and Procedure Manuals and updated them as necessary.
  • Prepared appropriate letters as needed for housing, welfare and U.I.
  • request.
  • Liaison between HMO s, PPO s, COBRA and Prescription plans.
  • Maintained group insurance records for medical, life, and other coverage for employees and eligible dependents.
  • Processed enrollment forms, provided assistance and information to employees.
  • Maintained changes to Benlink (Companies insurance plan) and WISE (HR Software).
Installation Scheduler03/1998 to 12/1999NCR Services Coordination CenterDayton, OH
  • Made installation appointments for the delivery of ATMs nationwide to multi-million dollar clientele; Conducted informative and supportive calls for installation and repairs of ATMs, which exceeded the quota of customer calls by 25%.
  • S YS TEMS EX P ERI EN CE AN D EX P ER TI S E.
Education
Business1985Churchill High School
Information TechnologyArizona Career College
Additional Information
  • ACHIEVEMENT AND AWARDS Award of appreciation for extra effort of managing several multi-million dollar accounts. Received a Letters of Recognition from several clients for outstanding support. Presented with an award for processing over 15,000 certificates in a timely manner.
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Resume Overview

Companies Worked For:

  • Non Profit Organization
  • Carlow University School of Education
  • Pennsylvania Association of Notaries
  • Negro Educational Emergency Drive
  • HCR Manor Care
  • Vocollect, Inc
  • Western Inventory Services, Inc
  • NCR Services Coordination Center

School Attended

  • Churchill High School
  • Arizona Career College

Job Titles Held:

  • Office Manager
  • Office Manager/Administrative Coordinator
  • Training / Meeting Coordinator
  • Director's Administrative Assistant
  • HR Assistant
  • Assistant for Human Resources Director
  • Installation Scheduler

Degrees

  • Business 1985
    Information Technology

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