Office Manager Resume Example
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OFFICE MANAGER
Summary
KE Y SK I LLS Office Management Teambuilding & Supervision Policies & Procedures Manuals HR Administration Bookkeeping Report & Document Preparation Spreadsheet & Database Creation Accounts Payable/Receivable Confidential Records Management Meeting & Event Planning Inventory Management WO R
Highlights
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Accomplishments
Increased office organization by developing more efficient filing system and customer database protocols.Promoted to [Office Manager after 9 Received a merit raise for strong attention to detail, exemplary customer service and team-player attitude.Scheduling
- Facilitated onboarding of new employees by scheduling training, answering questions and processing paperwork.
Multitasking
- Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment.
Customer Service
- Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.
Administration
- Performed administration tasks such as filing, developing spreadsheets, faxing reports, photocopying collateral and scanning documents for inter-departmental use.
Reporting
- Maintained status reports to provide management with updated information for client projects.
months of employment.
Experience
Office Manager08/2011 to CurrentBlue OriginLos Angeles , CA
- Manage daily office operations.
- Procure all office supplies, equipment and furniture for the organization.
- Maintain confidential files for Director.
- Scheduled and coordinated events.
- Created forms for special events.
- Develop Power point presentations for senior staff.
- Arranged travel itinerary for scheduled tours.
- Answer all incoming calls and inquiries.
Office Manager/Administrative Coordinator05/2005 to 06/2011Atlas World Group, Inc.Evansville , IN
- Processed, updated over 12,000 ACT 48 credits for certified teachers and university faculty on a yearly basis.
- Processed Adjunct faculty contracts and ordered books for courses.
- Facilitated changes management made between teachers and student registration for educational courses within a 48 hour period; Processed 2500 teacher certifications yearly.
Training / Meeting Coordinator05/2003 to 10/2004Atlas World Group, Inc.Oakville , CA
- Scheduled all conferences in Pennsylvania, thus boosting productivity by 150%; Managed the check depositing process of 100 clients per conference; aided the conference in the production and distribution of certificates within a week notice.
Director's Administrative Assistant06/2002 to 02/2003Securitas Electronic SecurityDauphin , PA
- Implemented the accounting adjustments of 500 donors; Planned networking activities for college grant recipients; Assisted clients and visitors inquiries by focusing on their requests within minutes.
HR Assistant08/2001 to 10/2001HCR Manor CareCity , STATE
- Collected the results of Tuberculosis tests for new hires; Performed background and FBI checks on all new hires; Answered inquiries about upcoming positions.
HR Assistant01/2001 to 03/2001Vocollect, IncCity , STATE
- Posted web site and classified ads for needed positions; Created a 10 page New Hire Orientation handbook and forms; Supported the relocation policy process and H-1B paperwork.
Assistant for Human Resources Director01/1999 to 12/2001Western Inventory Services, IncCity , STATE
- Maintained Human resource records by recording new hires, transfers, termination, changes in job classification, tracking vacation, sick and personal time (for managers).
- Sent out 401K information, determined eligibility.
- Tracked and recorded all Workers Compensation claims, gathered and investigated information for claims.
- Generated and tracked all Annual Performance Evaluations to be completed in a timely manner.
- Scheduled interviews with hiring managers distributed all incoming mail.
- Responsible for maintaining all department Policy and Procedure Manuals and updated them as necessary.
- Prepared appropriate letters as needed for housing, welfare and U.I.
- request.
- Liaison between HMO s, PPO s, COBRA and Prescription plans.
- Maintained group insurance records for medical, life, and other coverage for employees and eligible dependents.
- Processed enrollment forms, provided assistance and information to employees.
- Maintained changes to Benlink (Companies insurance plan) and WISE (HR Software).
Installation Scheduler03/1998 to 12/1999NCR Services Coordination CenterCity , STATE
- Made installation appointments for the delivery of ATMs nationwide to multi-million dollar clientele; Conducted informative and supportive calls for installation and repairs of ATMs, which exceeded the quota of customer calls by 25%.
- S YS TEMS EX P ERI EN CE AN D EX P ER TI S E.
Education
Business1985Churchill High School
Information TechnologyArizona Career College
Additional Information
- ACHIEVEMENT AND AWARDS Award of appreciation for extra effort of managing several multi-million dollar accounts. Received a Letters of Recognition from several clients for outstanding support. Presented with an award for processing over 15,000 certificates in a timely manner.
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Resume Overview
School Attended
- Churchill High School
- Arizona Career College
Job Titles Held:
- Office Manager
- Office Manager/Administrative Coordinator
- Training / Meeting Coordinator
- Director's Administrative Assistant
- HR Assistant
- Assistant for Human Resources Director
- Installation Scheduler
Degrees
- Business 1985
Information Technology
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