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Office Manager Resume Example

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OFFICE MANAGER
Summary

Dynamic Office Manager with 10+ years of experience in supporting day-to-day operational functions to provide smooth-running business. Highly dependable, ethical and reliable support specialist and leader in blending advanced organizational, technical and business acumen. Crucial assistance to office staff and customers with eagerness and attentiveness.

Skills
  • Personnel information systems
  • Employee engagement
  • Compliance
  • Human resources operations
  • Leadership development
  • Training development
  • Staffing and recruiting professional
  • Payroll administration
  • Friendly, positive attitude
  • Reliable and trustworthy
  • Time management
  • Employee handbook development
  • Employee relations
  • Bill payment
  • Check processing
  • Year-end reporting
  • Petty cash disbursement
  • Accounts payable
  • Auditing proficiency
  • Computer skills
  • Customer service
  • Leadership
  • First Aid/CPR
  • Chair side Assisting
Experience
Office Manager, Thomson Family Dental, September 2019-CurrentThomson, GA
  • Managing daily office operations.
  • Scheduling.
  • Insurance verification and filing of claims.
  • System updates.
  • Aged A/R.
  • Billing and payments.
  • Time sheets and vacations.
  • Making sure the office is up to date with OSHA and HIPAA.
  • Overseeing office inventory and timely reordering of supplies.
  • Generating financial reports for management review.
  • Training of new employees and developing dynamic administrative team, supporting all corporate growth and productivity objectives.
  • Managing office inventory by maintaining documentation of stock.
  • Communicating with patients to resolve inquiries, schedule appointments and address billing questions.
  • Greeting visitors promptly and directed to correct locations.
  • Organizing patient files and streamlined operations to improve efficiency.
  • Coordinated office activities and operations to secure efficiency and compliance with company policies.
Insurance Coordinator, Augusta Oral Surgery Specialists, August 2017-September 2019Augusta, GA
  • Used contract notes and processing manual to correctly apply group-specific classifications to claims.
  • Administered standard contract benefits to process pending claims for dental benefits.
  • Documented file notes clearly and concisely.
  • Trained new team members on company policies and accounting systems to keep team operations productive and efficient.
  • Verified and entered insurance information.
  • Created treatment plans and presented them to patients.
  • Scheduled appointments.
Human Resources Manager, Warrenton Health and Rehabilitation , August 2016-August 2018Warrenton , GA
  • Held exit interviews and documented information discussed with employees.
  • Maintained 100% protocol and procedural accuracy through HRIS management tools.
  • Managed full-cycle human resource operational activities to ensure maximum HR employee performance.
  • Supported top talent identification processes by interviewing candidates and executing all HR steps, including onboarding, orientation and benefits.
  • Strengthened and enhanced processes for managing complaints by leading thorough investigations into incidents and concerns.
  • Worked with HR advisors and HR representatives on establishing consistent hiring practices.
  • Provided HR consultation services to leadership and department heads, such as payroll administration, 401K and OSHA compliance, benefits and workers compensation.
  • Mitigated audit risk by optimizing compliance tools, identifying deficiencies and implementing corrective actions.
  • Complied with local, state and federal laws and established organizational standards.
  • Developed hiring and recruitment policies to drive transparent and fair hiring process for selecting candidates on basis of merit and relevance with job.
  • Supervised and guided personnel to eliminate downtime and boost productivity.
  • Advised leadership on HR-related issues, including vacation and sick time, benefits, job services and employment discrepancies.
  • Initiated employee evaluation process and recommended policy changes to help staff progress toward desired readiness goals.
  • Reduced accidents in workplace by implementing safety policies and procedures.
  • Scheduled random drug testing for employees to diminish regularity risks.
  • Created and implemented exit and interview program process.
  • Identified staff vacancies and recruited, interviewed and selected best applicants.
  • Improved operational efficiencies by creating filing systems to maintain confidential employee documents and reports.
Payroll Administrator, Family Care Inc., May 2012-July 2016Thomson , GA
  • Managed payroll for employees at 13 different locations.
  • Produced and filed payroll reports every quarter.
  • Reviewed, investigated and corrected errors and inconsistencies in financial entries, documents and reports.
  • Accurately processed data, validation and transmission for weekly, semi-monthly and sales payrolls.
  • Followed all IRS guidelines and state regulations when submitting payroll taxes.
  • Provided technical expertise to employees and auditors on federal, state and international income tax matters.
  • Enforced established payroll-related policies, procedures and regulations and adherence to company and governmental policies.
  • Processed payroll for 325+ employees on a bi-monthly basis
  • Kept updated on changes in tax and deduction laws that apply to the payroll process
  • Conducted interviews, orientations, in-services and hired employees
  • Representative for the company on all job fairs
  • Scheduled and confirmed monthly in-services and payroll distribution in nine service areas in the state of Georgia
  • Preformed disciplinary actions as needed
  • Researched and studied rules and regulations regarding OSHA, workman's comp, and the Drugs Don't Work Program
  • Audited employee charts
Education and Training
Some College (No Degree)Nursing, , Augusta State University, AugustaGA
Dental Assisting DiplomaAugusta Technical College, , AugustaGADecember 2002
High School DiplomaBriarwood Academy, , WarrentonGAMay 2000
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Resume Overview

Companies Worked For:

  • Thomson Family Dental
  • Augusta Oral Surgery Specialists
  • Warrenton Health and Rehabilitation
  • Family Care Inc.

School Attended

  • Augusta State University
  • Augusta Technical College
  • Briarwood Academy

Job Titles Held:

  • Office Manager
  • Insurance Coordinator
  • Human Resources Manager
  • Payroll Administrator

Degrees

  • Some College (No Degree)
    Dental Assisting Diploma
    High School Diploma

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