Diligent Secretary with talent for fostering effective professional relationships with clients, staff and business associates. Supportive and focused team player with proactive approach to administration and strong attention to detail. Skilled at providing friendly service to coworkers and customers.
Skills
Event coordination
Data entry
Report writing
CRM and office management software
Proposal writing
Customer relations
Scheduling and calendar management
Accounts payable and receivable
Billing
Banking operations
Invoicing and billing
Senior leadership support
File and data retrieval systems
Administrative tasks
Leisure travel
Travel arrangements
Special needs travelers
International reservations
Credit card payments
Relationship management
Leadership
Troubleshooting
Decision-making
HIPAA guidelines
Front desk operations
Patient callbacks
Records management
Telephone etiquette
Conflict resolution
Supervision
People skills
Organizational skills
Education and Training
New Caney High SchoolNew Caney, TXExpected in 05/1992 ā āHigh School Diploma: - GPA:
Experience
Blue Ridge Healthcare System, Inc.. - Office Manager Valdese, NC, 06/2006 - Current
Increased office organization by developing filing system and customer database protocols.
Solicited vendor quotes to determine optimal material purchase pricing.
Managed inventory and purchase of supplies for office
Proactively identified and solved complex problems that impact management and business direction
Oversaw day-to-day office operations, including receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
Oversaw office inventory and timely reordering of supplies.
Automated office operations, managing client correspondence, payment scheduling, record tracking and data communications.
Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.
Generated financial reports for management review.
Aaa Auto Club - Travel Agent Rochester, MN, 03/2017 - 03/2020
Took payments via credit and debit cards and handled all sensitive information with professionalism and discreteness.
Handled travel arrangements for groups, couples, executives and special needs clients.
Offered exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
Sustained operational efficiencies, coordinating domestic/international customer travel accommodations while managing airfare, hotel bookings and rental car reservations.
Asked open-ended questions to best understand client needs and determine best travel offerings.
Researched and created memorable and exquisite travel itineraries for high-level clients, celebrities, politicians and business executives.
Responded immediately to clients' questions, issues, and complaints and found effective solutions when required.
Automated office operations to manage client correspondence, record tracking and data communications.
Cleveland Clinic - Medical Secretary Green, OH, 10/2009 - 10/2014
Conducted patient intake interviews to collect medical information and insurance details.
Created and maintained accurate and confidential patient files according to regulatory mandates.
Answered phone calls to provide assistance, information and medical personnel access to maximize office efficiency.
Updated patient financial information to promote accurate record keeping.
Addressed, documented and responded to incoming correspondences to address client queries.
Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services.
Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
Supported administrative and healthcare staff, providing order fulfillment and inventory management services to ease operations.
Maintained office supplies inventory by checking stock and ordering new supplies as needed.
Dent Neurologic Institute - Medical Secretary Williamsville, NY, 04/2004 - 10/2006
Conducted patient intake interviews to collect medical information and insurance details.
Created and maintained accurate and confidential patient files according to regulatory mandates.
Answered phone calls to provide assistance, information and medical personnel access to maximize office efficiency.
Updated patient financial information to promote accurate record keeping.
Addressed, documented and responded to incoming correspondences to address client queries.
Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services.
Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
Managed medical practice administrative needs to provide patient satisfaction.
Supported administrative and healthcare staff, providing order fulfillment and inventory management services to ease operations.
Compiled physical and digital documents, charts and reports to meet business and patient need.
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