LiveCareer-Resume
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Diligent Secretary with talent for fostering effective professional relationships with clients, staff and business associates. Supportive and focused team player with proactive approach to administration and strong attention to detail. Skilled at providing friendly service to coworkers and customers.

Skills
  • Event coordination
  • Data entry
  • Report writing
  • CRM and office management software
  • Proposal writing
  • Customer relations
  • Scheduling and calendar management
  • Accounts payable and receivable
  • Billing
  • Banking operations
  • Invoicing and billing
  • Senior leadership support
  • File and data retrieval systems
  • Administrative tasks
  • Leisure travel
  • Travel arrangements
  • Special needs travelers
  • International reservations
  • Credit card payments
  • Relationship management
  • Leadership
  • Troubleshooting
  • Decision-making
  • HIPAA guidelines
  • Front desk operations
  • Patient callbacks
  • Records management
  • Telephone etiquette
  • Conflict resolution
  • Supervision
  • People skills
  • Organizational skills
Education and Training
New Caney High School New Caney, TX Expected in 05/1992 High School Diploma : - GPA :
Experience
Blue Ridge Healthcare System, Inc.. - Office Manager
Valdese, NC, 06/2006 - Current
  • Increased office organization by developing filing system and customer database protocols.
  • Solicited vendor quotes to determine optimal material purchase pricing.
  • Managed inventory and purchase of supplies for office
  • Proactively identified and solved complex problems that impact management and business direction
  • Oversaw day-to-day office operations, including receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
  • Oversaw office inventory and timely reordering of supplies.
  • Automated office operations, managing client correspondence, payment scheduling, record tracking and data communications.
  • Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.
  • Generated financial reports for management review.
Aaa Auto Club - Travel Agent
Rochester, MN, 03/2017 - 03/2020
  • Took payments via credit and debit cards and handled all sensitive information with professionalism and discreteness.
  • Handled travel arrangements for groups, couples, executives and special needs clients.
  • Offered exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
  • Sustained operational efficiencies, coordinating domestic/international customer travel accommodations while managing airfare, hotel bookings and rental car reservations.
  • Asked open-ended questions to best understand client needs and determine best travel offerings.
  • Researched and created memorable and exquisite travel itineraries for high-level clients, celebrities, politicians and business executives.
  • Responded immediately to clients' questions, issues, and complaints and found effective solutions when required.
  • Automated office operations to manage client correspondence, record tracking and data communications.
Cleveland Clinic - Medical Secretary
Green, OH, 10/2009 - 10/2014
  • Conducted patient intake interviews to collect medical information and insurance details.
  • Created and maintained accurate and confidential patient files according to regulatory mandates.
  • Answered phone calls to provide assistance, information and medical personnel access to maximize office efficiency.
  • Updated patient financial information to promote accurate record keeping.
  • Addressed, documented and responded to incoming correspondences to address client queries.
  • Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services.
  • Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
  • Supported administrative and healthcare staff, providing order fulfillment and inventory management services to ease operations.
  • Maintained office supplies inventory by checking stock and ordering new supplies as needed.
Dent Neurologic Institute - Medical Secretary
Williamsville, NY, 04/2004 - 10/2006
  • Conducted patient intake interviews to collect medical information and insurance details.
  • Created and maintained accurate and confidential patient files according to regulatory mandates.
  • Answered phone calls to provide assistance, information and medical personnel access to maximize office efficiency.
  • Updated patient financial information to promote accurate record keeping.
  • Addressed, documented and responded to incoming correspondences to address client queries.
  • Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services.
  • Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
  • Managed medical practice administrative needs to provide patient satisfaction.
  • Supported administrative and healthcare staff, providing order fulfillment and inventory management services to ease operations.
  • Compiled physical and digital documents, charts and reports to meet business and patient need.

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Resume Overview

School Attended

  • New Caney High School

Job Titles Held:

  • Office Manager
  • Travel Agent
  • Medical Secretary
  • Medical Secretary

Degrees

  • High School Diploma

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