Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
<Write your own title>

Ability to multi-task- Manages multiple tasks at one time; quickly and accurately shifts attention among multiple tasks under distracting conditions without loss of accuracy or appearance of frustration.

Communication skills - Reads, writes and speaks fluent English, using appropriate grammar, style and vocabulary. Correctly spells commonly used English words and job specific terms. Demonstrates exceptionally strong written and verbal communication skills.

Organizational ability - Demonstrates a systematic approach in carrying out assignments. Is very orderly and excels at cutting through confusion and turning chaos into order.

Problem solving skills - Demonstrates a strong ability to identify, analyze and solve problems. Translates problems into practical solutions.

Client service skills - Consistently ensures the team provides the client with attentive, courteous and informative service. Gains and shows personal satisfaction from delivering great service.

Intellectual ability - Accurately and consistently follows instructions delivered in an oral, written or diagram format. Can provide directions.

Mathematical ability - Ability to add, subtract, multiply and divide, and to compute rate, ratio and percent; ability to convert units of measurement.

Computer skills - Comfortably and confidently uses a computer and specialized software. Microsoft Word, Excel, Access, Outlook, etc.

Summary of Skills
    05/2013 to 05/2014 OFFICE MANAGER Boston Stoker | Dayton, OH,

    Opens, screens, and distributes mail and maintains logs of distributions which require responses. Prepares and proofs correspondence for signatures which conforms to rules and regulations of the School District. Assists with student transfers by contacting parents for additional information and drafting letters. Assists with open records, by redacting confidential information from documents, and providing student directory information.

    04/2012 to 07/2012 ADMINISTRATIVE CLERK Geo Group Inc. | Austin, TX,
    • Process Issues and inquiries relating to patient hospital billing/Subpoena request.
    • Ensure patient record request received, reviewed, and entered properly.
    • Research information, print itemized billing for dates/services requesting.
    • Work towards gainingthe necessary informaiton to complete by deadline date.
    09/2008 to 10/2009 Administrative Assistant Brookfield Properties - Retail | Chicago, IL,
    • Scheduling/Confirming appointments Prepare insurance/disability/DMV forms Provide administrative support for three physicians Prepare Billing documents and distribute medical reports Triage office visitors and telephone callers for the physician Electronically faxed/scanned reports and documents Prescription refill requests; resolve and clarify issues with patient medications and collaborate with local pharmacies File x-ray reports, referral letters, lab reports and other medical records.
    05/2007 to 09/2008 Appointment Scheduler Common Spirit | Little Falls, MN,
    • Managed large volume of calls from patients, averaging approximately 85 calls daily Scheduled new patients for 5 clinics into database Answered and directed calls Medi-Cal/HMO/PPO insurance verification Print & fax schedules to all clinics on daily basis Successfully established effective system for record retention by creating database for employee time card recording.
    01/2004 to 05/2007 Child Nutrition I/II Alum Rock Unified School District | City, STATE,
    • Assist in the quantity food preparation and service of foods in the school cafeteria.
    • Assist in maintaining food service equipment, utensils and facilities in a clean and sanitary condition.
    • Record usage of ingredients, accept and record deliveries, & read inventory and stock status reports, compute food quantities required by menus.
    • Manage kitchen in occasional absence of supervisor.
    • Prepare or assists in preparation and heating of a viriety of hot and cold foods.
    • Weighs/measures, prepares & records ingredients for recipes using work simplification Assist in proper receipt, storage & inventory of food and supply items Collect & record payment received for free or reduced meals and beverages served.
    Expected in 2003 Medical Insurance Billing/ICD-Coding Certificate | HEALTHCARE Bryman College, San Jose, CA GPA:

    Claims Processing and Financial and Legal Management; Current Procedural Coding/'CPT Codes; Diagnostic Coding/ICD-9 Codes; Medical Billing Office Management; Insurance Claims


    Bilingual English/Spanish


    Perform highly responsible and confidential secretarial and administrative assistant;

    Interpret, apply and explain laws, codes, rules, regulations, policies and procedures;

    Plan, coordinate and organize office activities and flow of communications and

    information for the assigned administrator;

    Compile and prepare comprehensive reports concerning a broad spectrum of subject


    Compose effective correspondence independently;

    Maintain a variety of complex and confidential files and records;

    Assure efficient and timely completion of office and program projects and activities;

    Understand and resolve issues, complaints or problems;

    Type or input data at an acceptable rate of speed;

    Operate a variety of office equipment including a computer and assigned software;

    Establish and maintain cooperative and effective working relationships with others;

    Analyze situations accurately and adopt an effective course of action;

    Plan and organize work;

    Meet schedules and time lines;

    Prioritize and schedule work;

    Work independently with little direction;

    Work confidentially with discretion;

    Communicate effectively both orally and in writing; and

    Maintain regular attendance.

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    School Attended

    • Bryman College

    Job Titles Held:

    • Administrative Assistant
    • Appointment Scheduler
    • Child Nutrition I/II


    • Medical Insurance Billing/ICD-Coding Certificate

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