Dynamic Office Manager with 6 years of experience in travel and accommodation services for hundreds of summer seasonal workers in Ocean city, MD.
As office manager I do organize and plan tours to certain destinations we offer as well as I manage summer seasonal housing for couple hundreds of tenants per season.
My responsibilities are to make contact in advance with places to stay or visit, liaise with hotels, make sure all travel arrangements run according to plan, deal with emergencies and maintain records.
Together with doing this, I correspond with clients looking to rent a place from us, process housing reservations, collect rent from tenants, regularly update rent income financial record database for office use, solve any unexpected situations between tenants, schedule and monitor the implementation of housing maintenance if such is needed in any of our properties.
An integral and very important part of my work is communicating with clients, business partners and colleagues. I believe that doing my best to be as best team worker as I can is one of the most important keys to my success.
- Bilingual in English, Bulgarian, Macedonian, Russian(Intermediate level)
- International finance knowledge
- Exceptional customer service
- Excellent communication skills
- MS Office proficient
- Cash dispenser operation
- Reliable
- Friendly
- Approachable
- Strong work ethic
- Flexible
- Energetic
Dayton, OH, 05/2015 - Current
- Handled scheduling and managed timely and effective allocation of resources and calendars.
- Increased office organization by developing filing system and customer database protocols.
- Elevated customer satisfaction ratings by resolving client and case issues efficiently.
- Handled supply purchases and inventory management for office operations and equipment maintenance.
- Supported office needs including taking messages, scanning documents and routing business correspondence.
- Managed office budget to handle all needs, including inventory, postage and vendor services.
- Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
- Wrote professional business correspondence to maintain strong line of communications.
- Trained employees on best practices and protocol while managing teams to maintain optimal productivity.
- Automated office operations, managing client correspondence, record tracking and data communications in database and case management software.
- Automated office operations, managing client correspondence, payment scheduling, record tracking and data communications.
- Updated employee paperwork and records.
- Coordinated office activities and operations to secure efficiency and compliance with company policies.
- Generated financial reports for management review.
- Coordinated travel arrangements, including booking hotel rooms, car rentals and airfare for staff traveling to domestic and international locations.
- Oversaw day-to-day office operations, including receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
Bastrop, TX, 06/2020 - 10/2020
- Served plated dinners, buffet-style dinners and passed hors d'oeuvres for parties.
- Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
- Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
- Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
- Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
- Maintained accuracy while handling payments, giving change and printing receipts to customers.
- Stocked server areas with supplies before, during and after shifts to boost performance of serving staff.
Greensburg, PA, 02/2018 - 06/2019
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Greeted guests and gathered information to seat groups or place on waitlist.
- Monitored dining area to assess server capacity and estimate wait times.
- Accommodated guests with children and special needs to promote comfortable dining experience.
- Tracked seated guests and available seating using restaurant`s software.
- Checked dining and serving areas every half an hour to verify proper cleanliness and readiness for guests.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
- Answered customers' questions about hours, seating, current wait time and other information.
- Collaborated with front of house staff to move tables and adjust seating to accommodate customers.
- Answered telephone to provide dining information and take party reservations.
Columbus, OH, 05/2012 - 09/2014
- Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
- Accepted and completed cash, check and credit card payments.
- Mentored new employees on customer service, money handling and organizing strategies to maximize performance, productivity and team success.
- Handled credit and debit card payment processing to complete purchasing experience.
- Answered questions about current promotions and resolved issues according to store policies.
- Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
- Suggested appropriate products and answered questions for customers.
- Listened to customer needs to identify and recommend optimal selections.
- Answered customers' questions regarding products, prices and availability.
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School Attended
- SOU St. Kliment Ohridski
- SWU Neofit Rilski
Job Titles Held:
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- Waitress
- Hostess
- Sales Assistant
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