Office Manager Resume Example Joanne Amon, CPA

OFFICE MANAGER

Summary

Accuracy-driven Payroll Clerk offering 2.5 years of experience in maintaining payroll information and payroll submission. Excels at completing multiple tasks simultaneously and efficiently. Hardworking and detail-oriented Office Manager dealing with multiple clients on a daily basis and overseeing daily office tasks.

Skills

Data entry
Customer service
Time management
Scheduling and calendar management
Invoicing and billing
Organization
Business operations

Administrative support
Bookkeeping skills
Submitting tax payments
Maintaining files
Payroll software proficiency
Direct deposit processing

Experience

Office Manager/Payroll Administrator|Joanne Amon, CPA - Batavia, NY|01/2018 - Current

Oversaw office financial management, including AP/AR and payroll administration.
Created and managed electronic customer records, encompassing data entry and administrative functions related to billing and accounts receivable.
Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
Handled all scheduling and managed timely and effective allocation of resources and calendars.
Oversaw daily functions.
Automated office operations, managing client correspondence, payment scheduling, record tracking and data communications.
Managed payroll for over 15 hourly and salaried employers.
Organized and maintained payroll information by entering data, deleting errors, calculating and collecting information.
Classified, sorted and filed correspondence, articles, records and other documents to maintain organized filing system.
Calculated accurate wages, including overtime, salary increases and bonuses.
Annually supplied proper tax forms.
Prepared reports by compiling summaries of earnings, taxes, deductions, leave, disability and nontaxable wages.
Produced and filed payroll reports every week, or as necessary.
Determined payroll liabilities by calculating employee federal and state income, social security taxes and employer's social security, unemployment and workers compensation payment.
Prepared manual checks and initiated direct deposits for over 30 employees .

Customer Service Associate|The Home Depot - Batavia , NY|09/2019 - 01/2020

Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
Reviewed account and service histories to identify trends and issues.
Processed customer account changes.
Documented conversations with customers to track requests, problems and solutions.
Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Kept detailed records of customer accounts, including actions taken, issues resolved and important information.
Completed diverse tasks on daily basis to serve customer needs, including processing and issuing money orders, managing returns and exchanges, and logging daily shipments.
Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
Set up and activated customer accounts.

Back Waiter|Ruschmeyer's - Mountauk, NY|06/2016 - 09/2016

Partnered with team members to efficiently serve food and beverages.

Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
Served average of 300 patrons daily at upscale restaurant with exceptional service.
Addressed any concerns or complaints quickly to improve service and escalated more advanced issues to management.
Attended to new customers quickly to inquire about drinks and start off dining experience with prompt beverage service.
Applied safe food handling and optimal cleaning strategies to protect customers and maintain proper sanitation.
Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations.
Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.

Education and Training

SUNY Geneseo ||Geneseo , NY|05/2016Bachelor of Science: Business Administration

Genesee Community College||Batavia, NY|05/2014Associate of Science: Accounting

Resume Overview

Companies Worked For:

Joanne Amon, CPA
The Home Depot
Ruschmeyer's

School Attended

SUNY Geneseo
Genesee Community College

Job Titles Held:

Office Manager/Payroll Administrator
Customer Service Associate
Back Waiter

Degrees

Bachelor of Science : Business Administration
Associate of Science : Accounting

Office Manager Resume Example

Resume Score: 80%

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