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Office Manager Resume Example

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OFFICE MANAGER
Professional Summary

Knowledgeable SAP solutions and related software and services. Talented at managing legacy installations as well as spearheading new deployments. Keen to drive positive movements in revenue and business performance through direct oversight of all branded and related products.

Driven professional with 19 years' experience in different financial operations. Offering acute numerical acumen to effectively collect, analyze and report key data. Exceptional ability to juggle multiple projects while working cross-functionally with company teams and department heads.

Capable Accounting Assistant adept in data processing and analysis with hawk-eye attention to detail. Over 19 years of knowledge acquired through accounting roles.

Detail-oriented Accounting Assistant offering 19 years of experience in accounting roles. Skilled in account reconciliation, report drafting and collections. Industrious and meticulous with strong history of integrity and reliability.

Thorough and steadfast Office Worker with top-notch administrative skills and solid background. Surpass business targets while satisfying diverse customer demands. Independently handle clerical tasks like routing correspondence and coordinating travel arrangements to keep business operations smooth and efficient.

Skills
  • Policy and Procedure Modification
  • Expense Reporting
  • Team Leadership
  • Documentation and control
  • Mail handling
  • Office management
  • Payroll and budgeting
  • Clear oral/written communication
  • Business administration
  • Database administration
  • Bookkeeping
  • Office administration
  • Scheduling
  • Strategic Planning
  • Friendly nature
  • Organizational skills
  • Account Reconciliation
  • Budgeting
Work History
Office Manager, 05/2018 to Current
Greenmound Records – Hopkinsville , KY
  • Established and developed highly efficient and dependable administrative team by delivering ongoing coaching and motivation and fostering career advancement.
  • Completed bi-weekly payroll for 15 employees.
  • Liaised with patients and addressed inquiries, appointment requests and billing questions.
  • Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.
  • Aggregated and analyzed data related to administrative costs to prepare budgets for corporate-level management.
  • Communicated corporate objectives across all divisions through regular correspondence and scheduled status updates.
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
  • Administered yearly budget of $Amount to manage office requirements such as service contracts, postage costs and supply replenishment.
  • Arranged corporate and office conferences for company employees and guests.
  • Managed CRM database, including troubleshooting, maintenance, updates and report generation.
  • Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs using MS Office suite.
  • Tracked and recorded expenses and reconciled accounts to maintain accurate, current and compliant financial records.
  • Improved office operations by automating client correspondence, record tracking and data communications.
  • Handled all incoming business and client requests for information.
  • Integrated logistic systems into company processes to improve operations and manage work orders and price changes.
  • Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
  • Drove implementation of Type and Type software to automate office operations, including Task, Task and Task.
  • Coordinated and maintained impressive office organization to keep facilities efficient, organized and professional.
  • Restructured installation processes and staff teams, boosting productivity by Number%.
  • Solved problems timely and effectively, ensuring customer satisfaction.
  • Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
  • Increased team productivity by reorganizing office supplies and protocols.
  • Received, screened and routed incoming calls.
  • Oversaw office accounting functions such as AP/AR and payroll to keep finances accurate and current.
  • Maintained computer and physical filing systems.
  • Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
Office Assistant, 01/2018 to 03/2018
Ace Drywall – Cadiz , KY
  • Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
  • Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
  • Worked with upper management to complete complex projects on tight budgets within specific timelines.
  • Streamlined processing procedures for various financial and employee documents to improve traceability.
  • Coordinated, scheduled and arranged meeting and travel calendars, including business and social events.
  • Processed payments and documented account changes for financial accuracy and transparency.
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.
  • Greeted numerous visitors, including VIPs, vendors and interview candidates.
  • Maintained staff directory and company policy handbook for human resources department.
  • Executed record filing system to improve document organization and management.
  • Managed multi-line telephone system and greeted claimants during office visits.
  • Arranged rapid office equipment repair and maintenance with vendors.
  • Organized all new hire, security and temporary paperwork.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Welcomed office visitors warmly and alerted staff to arrivals of scheduled appointments.
  • Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs using MS Office suite.
  • Processed invoices and expenses using Software to facilitate on-time payment.
  • Sorted and distributed office mail and recorded incoming shipments for corporate records.
Night Auditor, 05/2001 to 04/2003
Super 8 Motels – Cadiz, KY
  • Oversaw night auditing duties, including verification of daily room occupancy and hotel revenue.
  • Performed daily inventory for keys and linens and detailed all information in audit reports.
  • Entered customer data using Type software and updated information whenever patrons changed rooms.
  • Controlled cash and credit card payment transactions at front desk using Skill and Skill, reducing errors Number%.
  • Assisted day staff by completing daily computer backups, virus checks and program updates.
  • Handled all duties and tasks for night manager and concierge during busy periods to maintain front desk efficiency.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Updated customer accounts with add-on room charges, including minibar use and room service bills.
  • Analyzed finances to create detailed forecasting reports using Software.
  • Took reservations over phone and through email, recording guest information in Software and verifying details.
  • Checked-in late-arrival guests, collected payments and verified reservation details to maintain customer satisfaction.
  • Processed nightly bills, checks and vendor payments worth over $Amount, maintaining detailed records and receipts.
  • Balanced hotel accounts and resolved discrepancies.
  • Reviewed checklist on daily basis and planned shift accordingly.
  • Applied mathematical abilities on daily basis to calculate and check figures in all areas of accounting systems.
  • Called guests requiring wake-up calls within two minutes of scheduled call, constantly maintaining positive and welcoming.
  • Reset Software for next days' use by sending detailed daily bank reports to Type agency and closing finances for current day.
  • Reported financial data and updated financial records in ledgers and journals.
  • Trained front office staff in fire, life and other emergency procedures.
  • Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.
  • Completed late check-ins and directed guests to rooms and facilities.
  • Checked lobby, bathrooms and common areas near front desk for cleanliness Number times per shift.
  • Performed nightly updates to room charges and rates.
  • Organized budget documentation and tracked expenses to maintain tight business controls.
  • Looked over pending check-ins and payment processes to complete closing procedures.
  • Handled tasks and responsibilities for front office employees during periods of understaffing.
  • Responded to guest needs quickly and efficiently, noting changes in reservations or special needs for day crew.
  • Completed bi-weekly payroll for company employees, including calculating taxes, vacation and sick time.
  • Resolved guest complaints by addressing issues with rooms promptly.
  • Answered phone within Number minutes throughout shift, closely following strict guidelines for customer service and satisfaction.
  • Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly and marking discrepancies.
  • Responded to telephone, email, and in-person inquiries regarding reservations, hotel information and guest concerns.
  • Input financial data and produced reports using Software.
  • Monitored facility security for guest and personnel safety.
  • Followed company security and check-in policies and procedures and reported suspicious activity to Job Title.
Education
Associate Of General Studies: Beta Graduate 13th in My Class , 05/2001
Trigg County High School - Cadiz, KY
Currently Still Working On Degree : Business Administration And ManagementHopkinsville Community College - Hopkinsville, KY
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Resume Overview

Companies Worked For:

  • Greenmound Records
  • Ace Drywall
  • Super 8 Motels

School Attended

  • Trigg County High School
  • Hopkinsville Community College

Job Titles Held:

  • Office Manager
  • Office Assistant
  • Night Auditor

Degrees

  • Associate Of General Studies : Beta Graduate 13th in My Class , 05/2001
    Currently Still Working On Degree : Business Administration And Management

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