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Office Manager Resume Example

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OFFICE MANAGER
Professional Summary

Veteran Senior Operations Specialist with top-level skills in onboarding new hires and training. Likeable, professional personality and customer-focused background coupled with expertise in Ecommerce Acquisitions Operations. Ready to tackle new challenges and build success with exciting organization.

Previously a tenured and dedicated Document Specialist with a proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks in a timely manner. Self-motivated work ethic with the ability to work well independently or in team environments. Meticulous and methodical document management professional with over a 5 year background in the automotive industry. Coordinates files and maintains workflows in compliance with business, customer and project management needs. Offering expertise in creating, organizing and managing documentation for paperwork requirements.

Skills
  • Articulate and well-spoken
  • Sorting and labeling
  • Multi-line phone proficiency
  • Customer-service oriented
  • Project assistance
  • Team management
  • Strategic Planning
  • Time management
  • Customer service-oriented
  • Documents filing
  • Types 38 WPM
  • Workflow coordination
  • Process improvement
  • Problem resolution
  • Verbal and written communication
  • Leadership training
  • New hire on-boarding
  • Process evaluation and enhancement
  • Public speaking
  • Planning and Coordination
Work History
11/2020 to Current
Senior Consumer Operations SpecialistCompany Name – City, State
  • Improved process efficiency and workflow by implementing productivity initiatives and proactively identifying and resolving problems.
  • Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
  • Assessed skill gaps for employees in the Acquisitions department and developed training courses to meet identified needs.
  • Delivered new employee onboarding and training classes.
  • Reviewed and edited all training materials for accuracy and company policy compliance.
  • Developed surveys to identify training needs based on projected production processes and changes.
  • Trained new hires to perform cross-training exercises with experienced workers.
  • Researched and obtained relevant course materials to achieve training objectives.
  • Drove departmental performance and achievement of service levels through focused team operational reviews and structured coaching to enterprise targets.
  • Developed departmental procedures to better align workflow processes.
  • Analyzed effectiveness of training programs at all levels and recommended updates.
08/2018 to 11/2020
Office ManagerCompany Name – City, State
  • Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.
  • Tracked and recorded expenses and reconciled accounts to maintain accurate, current and compliant financial records.
  • Monitored front areas so that any questions could be responded to quickly and effectively.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Monitored and screened visitors to verify accessibility to inter-office personnel.
  • Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
  • Sorted, received and distributed mail correspondence between departments and personnel.
  • Transmitted documents, organized revisions and tracked changes.
  • Prepared digital files, physical documents and work requests in compliance with company guidelines.
  • Proofread filenames, titles and submittal details to streamline submittal and avoid rejection.
  • Scanned, filed and transmitted various documents and adhered to digital filing procedures.
  • Checked accuracy and completeness of documents to identify deficiencies and recommend corrective actions.
11/2015 to 07/2017
Document SpecialistCompany Name – City, State
  • Communicated with staff and coworkers frequently about special needs and requests.
  • Maintained customer confidence and protected operations by keeping information confidential.
  • Utilized strong time management and organizational skills to ensure smooth and seamless operations.
  • Typed and compiled documents, answered phones and completed paperwork for the office.
  • Processed payments and applied to customer balances.
  • Collected and arranged information and entered details into computer database.
  • Maintained organized and efficient document flows by using excellent planning and multitasking skills.
  • Communicated with clients to review contracts, answer questions and determine special circumstances.
  • Reviewed and approved all client contracts prior to submission.
  • Prepared documents, such as contracts, statements of work, and non-disclosure agreements.
08/2014 to 02/2015
Customer Service Specialist Head CashierCompany Name – City, State
  • Responded to inquiries pertaining to merchandise availability and pricing.
  • Handled and processed cash and credit card transactions.
  • Worked closely with a wide range of customers, asked questions, collected information and assessed needs.
  • Maintained a friendly and customer-focused shopping platform.
  • Processed customer transactions, including quotes and returns.
  • Counted cash in register drawer at beginning and end of shift.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Trained as the morning manager and provided back-up coverage to provide customers with optimal support.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
01/2010 to 01/2014
Head BartenderCompany Name – City, State
  • Received frequent customer compliments for going above and beyond normal duties.
  • Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
  • Monitored dining rooms for seating availability, service, safety and well-being of guests.
  • Assisted in cashiering and Point of Sale (POS) system procedures during busy hours.
  • Verified cash drawer against the day's receipts.
  • Consulted with managers to organize special events and promotions to bring in new customers.
  • Led and directed team members on effective methods, operations and procedures.
  • Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
Education
High School DiplomaFoster High School - City, State
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Resume Overview

School Attended

  • Foster High School

Job Titles Held:

  • Senior Consumer Operations Specialist
  • Office Manager
  • Document Specialist
  • Customer Service Specialist Head Cashier
  • Head Bartender

Degrees

  • High School Diploma

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