Goal-driven, experienced, and dedicated healthcare professional who is currently employed full time and has completed a Bachelor's Degree with an emphasis in Healthcare Administration and is currently working to obtain a Master's Degree in Healthcare Administration with an emphasis in Human Resources. I am used to providing quality customer service initiatives for patients, doctors and staff, and I am proficient in MS Office PowerPoint, Excel, Outlook and Word. I am a driven and compassionate healthcare professional with more than 15-years related, hands-on experience in a fast-paced residential and hospital environments. Accountable and responsible with a strong focus on patient wellness. Accomplished Medical Assistant who proudly maintains a highly productive, efficient and quality-driven environment always.
Accomplishments: Bachelor of Science Healthcare Administration and Management, Associate.
Foster Team Work Health Care
Interpersonal Awareness Customer Service
Personnel Development Medical Records
Strategic Guidance Highest Quality Care
Decisive Thoroughness Professional Integrity
Quality-Oriented Team Building
Insurance/ Billing Medical Staff Guidelines
Dispute Resolution Improved Work Methods
Policy Management Health Services
Medical Terminology Ability to Manage Staff
Billing and Coding Health Information Management
ICD-9/10 and CPT Coding Medical Office
Medisoft HIPAA Knowledge
EMR/EHR Charting CPR/First Aid certified
Patient Education Compassionate
Committed team player Efficient and reliable team player
Office Manager03/2018 to CurrentFamily Support Center of Colorado SpringsColorado Springs, CO
Instituted and built a dynamic team of astute and successful administrative professionals that supported all corporate growth and productivity objectives.
Interviewed, on-boarded, developed and oversaw daily activities of clerical and administrative office personnel.
Monitored and controlled office inventory to ensure adequate supply levels, timely product ordering and efficient management of company resources.
Supervised office staff members in daily tasks and performance.
Delegated duties for the office staff.
Managed clerical needs of company employees, including copying, faxing and file management.
Responded to telephone inquiries from clients, vendors and the public.
Welcomed guests and clients in an upbeat and friendly manner.
Met incoming customers with professional approach and provided friendly, knowledgeable assistance.
Received incoming packages and mail, dispersed parcels and correspondence and shipped outgoing items daily.
Maintained detailed administrative and procedural processes to improve accuracy and efficiency.
Managed payroll and time sheets for employees working in the clinic.
Medical Assistant09/2014 to 03/2018Parkview HospitalPueblo, CO
Provides medical assistance in various departments within the Parkview Hospitals organization, as requested.
Permanent medical assistant for Pueblo Cardiology for 21 months, temporary Medical Assistant to the Women's Health Clinic for 6 months, and assisted in clinical data processing and clinical care.
Directly worked with Parkview Neurology, for Dr.
Stephen Smith-nationally known Neurologist and Pediatric Neurologist.
Organized the department in accordance with administrative guidelines in order to provide specified nursing services to meet the legal, organizational and medical staff guidelines.
Led the planning and achievement of goals and objectives consistent with the agency mission and philosophy.
Patient Care Customer Service Medical Records Team Building Improved Work Methods.
Medical Assistant01/2013 to 08/2014Pueblo Community Health CenterPueblo, CO
provided clinical care for low income patients.
Promoted personal independence, and created constructive ways to more effectively treat patients.
Creative organization of elderly care programs within the community, and promoted family and caregivers support.
Medical Office Patient Care Health Care Customer Service.
Certified Nursing Assistant11/2010 to 01/2013University Park Care Center- Life Care CenterPueblo, CO
Assist patients with Daily Activities Work duties may include Maintained accurate records of patient care, condition, progress and concerns.
Observed and documented patient status and reported patient complaints to the case manager.
Monitored vital signs, such as blood pressure and pulse.
Read and recorded temperature, pulse and respiration.
Responded appropriately to the physical, emotional and developmental needs of patients.
Completed and submitted clinical documentation in accordance with agency guidelines.
Assisted patients with bathing, oral hygiene, grooming, feeding and elimination.
Helped patients move in and out of beds, baths, wheelchairs and automobiles.
Maintained a clean, healthy and safe environment.
Assisted with patient transfer and ambulation.
Performed clerical duties, such as word processing, data entry, answering phones and filing.
Education and Training
Bachelor of Science: Healthcare Administration and Management Speech and Communication, Sociology and Psychology2016Colorado State UniversityGreenwood Village, COHealthcare Administration and Management Speech and Communication, Sociology and Psychology
Speech and Communication, Sociology and Psychology2013Speech and Communication, Sociology and Psychology
Master of Science: Healthcare Administration/Human ResourcesColorado State UniversityGreenwood Village, COHealthcare Administration/Human Resources
CPR, Registered Medical Assistant, and Certified Nursing Assistant: Occupational SciencesOccupational Sciences
blood pressure, Cardiology, case manager, data processing, filing, First Aid, medical assistance, Neurology, Neurologist, oral hygiene, Assist patients, bathing, clinical care, Patient Care, treat patients, vital signs, word processing
Bachelor of Science : Healthcare Administration and Management Speech and Communication, Sociology and Psychology 2016 Speech and Communication, Sociology and Psychology 2013 Associate's Degree
Master of Science : Healthcare Administration/Human Resources CPR, Registered Medical Assistant, and Certified Nursing Assistant : Occupational Sciences
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