Office Management with broad background in operations, project and risk management. Enthusiastic team player dedicated
to process improvements and staff development. Highperforming Manager with 6 years of healthcare experience in dental
and medical office environments.
11/2013 to Current
Office ManagerNOTARY SERVICES － Bakersfield, CA
Prepared program operating budgets, budget reports and other financial performance reports.
Drove the shortterm and advanced promotional planning processes.
Developed metrics and measured success in order to further penetrate the marketplace.
Maintained uptodate account distribution information.
Coordinated upper management's market visits and key account calls.
Planned and coordinated logistics and materials for board meetings, committee meetings and staff events.
Opened and properly distributed incoming mail.
Maintained a clean reception area, including lounge and associated areas.
Assisted with event planning, including associated travel and logistical arrangements.
10/2010 to 10/2013
ReceptionistFAMILY DENTISTRY － Lamont, CA
Hired and trained 6 of staff members.
Developed and rolled out new policies.
Partnered successfully with 2 other offices, and 30 patients per doctor daily.
Trained, coached and mentored staff to ensure smooth adoption of new program.
Expertly filed patients' charts and processed billing and payments.
Recorded and filed patient data and medical records.
Appropriately and correctly identified errors and re-filed denied/rejected claims as they were received from the Patient Account Representative.
Coordinated appointment schedules for both the dentist and oral surgeon.
11/2007 to 06/2010
Medical Office ReceptionistBAKERSFIELD FAMILY MEDICAL CENTER － Bakersfield, CA
Tracked incoming and outgoing files and materials.
Prepared new files and assigned tracking identification numbers.
Explained and documented for patients the types of services to be provided, and the responsibilities to be taken by the personal financial advisory.
Thoroughly reviewed remittance codes from EOBS/AR's.
Confirmed patient information, collected copays and verified insurance.
Interpreted medical reports to apply appropriate ICD and CPT codes.
MARIC COLLEGE － Bakersfield, CAMEDICAL OFFICE SPECIALIST OFFICE MANAGEMENT
Answered patient's questions about the purposes and details of financial plans and strategies.
Audited records for accuracy.
Accounts payable and receivable, Budgeting, budgets, budget, Data entry, decision making, event planning, finance, financial, financial advisor, Inventory control, logistics, market, Marketing, materials, meetings, mail, OFFICE, negotiator, OFFICE MANAGEMENT, Organizational skills, policies, presentation skills, problem solving, processes, Process improvement, Project management, Quality improvement, reception, Recruitment, scanning, Team player, Time management