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Office Manager Resume Example

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JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Summary

seasoned professional/Accomplished Business Analyst/Project Lead who can deliver 30 years of real world experience combined with outstanding written and verbal skills. Experienced in managing relationships with customers, clients and employees

Excellent team player with the ability to work with all levels of management.

Experienced professional with excellent ability to multi-task while remaining highly detail oriented and adaptable.

Strong analytical skills including the proven ability to problem solve with a multi-faceted perspective.

Strong attention to detail enabling a high standard of quality

Outstanding customer relations resulting in high customer satisfaction

Great problem solving ability, able to analyze issues, create plans of action, and achieve swift solutions

Exceptional public speaking skills

Highlights
  • Business process improvement
  • Business systems analysis
  • Functional requirements
  • User acceptance testing
  • Project management
  • Requirements gathering
  • Scope and project definition
  • Scope and project definition
  • Superb communication skills
  • Advanced problem solving abilities
  • Critical thinking
  • Decisive
  • Scope and project definition
Accomplishments

Worked with stakeholders to develop business process documentation,work flows and systems specification in manufacturing facility including requirement specifications to support ERP functional design development..

Created detailed specifications for inventory system for United States DoD Logistics.

Managed large portfolio of credit card and auto finance projects including all phases of SDLC.

Experience
05/2012 to Present Office Manager Central Maine Medical Center | Lewiston, ME,
  • Responsible for organizing and coordinating office operations and procedures in order to ensure organizational effectiveness and efficiency.
  • Serve as site Human Resources representative and liaise.
  • Obtain raw material, supplies and other requirements, verifying and forwarding purchase orders; verifying receipt of items; coordinating shipment of raw material and product; and authorizing payment.
  • Coordinate, support and organize product formulation via Microsoft Excel and ERP software.
  • Lead interviews and conduct onboarding of new Associates.
  • Supervise Sanitation procedures and requirements.
  • Maintain schedule of work orders for manufacture of products based on inventory and raw material availability Design and implement office policies Organize office operations and procedures Supervise office staff Prepare time sheets Conduct correspondences Review and approve supply requisitions, monitor and maintain inventory Maintain office equipment Organize orientation and training of new associates Maintain the work structure by updating job requirements and job descriptions for all positions.
  • Complete operational requirements by scheduling and assigning job orders as applicable; following up on work results, issuing job orders on ERP system, maintaining updates to ERP data for Production operations Prepare operational reports and schedules to ensure efficiency Deal with any queries via phone, email and general correspondence Personal administration duties for management Maintain organization staff by establishing a recruiting, testing, and interviewing program; counseling managers on candidate selection; conducting and analyzing exit interviews; recommending changes.
  • Coordinate activities involved with procuring goods and services, such as raw materials, equipment, tools, parts, and supplies, uniforms, lockers, waste management, pest control and shipping arrangements, for operation Confer with vendors to obtain product or service information, such as pClaire, availability, and delivery schedule.
  • Estimates values according to knowledge of market pClaire.
  • Review bid proposals and negotiates contracts within budgetary limitations and scope of authority.
  • Act as Sanitation Supervisor, overseeing all tasks and paperwork are successfully completed as per GMP and SOPs Maintain records of business transactions and product inventories, reporting data to companies or government agencies as necessary.
  • Contribute to team effort by accomplishing related results as needed.
  • Support, encourage and comply with all company policies and procedures including Quality, Environmental, Health and Safety.
02/2009 to 06/2010 Consultant Icon | San Francisco, CA,
  • Hired to increase the profitability of the Sky Room Café, as well as plan and execute a complete reconstruction and design project.
  • Introduced "green" products and practices.
  • Special considerations made for providing quality food in a timely manner.
  • Increased profitability through change in ordering methodology Directly responsible for all ordering and training of staff in proper food handling procedures.
  • Extensive cost efficiency through skillful estimated requirements for ordering Designed new café layout to support Department of Health requirements and Café functionality Reviewed and adjusted prior use of vendors for optimum quality and profitability Designed and successfully implemented a complete training course for staff Handled all facets of reconstruction and enhancement project including equipment, layout and design, menus boards, menu items, display case use Interacted with and surveyed customers to insure customer satisfaction Converted cleaning products and paper goods in Café and throughout Cinema to "greenware".
10/1999 to 01/2009 Owner, Manager, Head Chef Dynetics | White Sands, NM,
  • Owned and managed a high-end food service, servicing residents as well as wholesale accounts in Nassau and Suffolk counties on Long Island.
  • Operations included food production, customer service and delivery process.
  • Managed all staffing in a fast paced environment that created and delivered high quality meals Extensive cost efficiency through skillful estimated requirements for ordering Controlled all aspects of food preparation, quality assurance, recipe testing, kitchen management, weekly newsletter, advertising and food descriptions, customer relations Created a cooking and nutrition seminar where individuals learn to prepare healthy fresh food in a fast and fun manner Conducted cooking demonstrations and lectures Provided reduced cost and increased efficiency through the use of food service software Took personal responsibility for customer satisfaction Handled all phases of staffing; conducted interviews, handled payroll.
01/1990 to 04/1999 Information Technology Manager JPMorgan Chase | City, STATE,
  • Manager of all phases of project development from initial design through implementation and subsequent enhancements.
  • Expertise in managing projects within Information Systems and Customer Service.
  • Spearheaded the design and implementation of a Change Management system that improved reliability, accountability, and enhanced efficiency for the Credit Card division.
  • Served as Project Manager for the Auto Finance division, developing a newly created Customer Service system.
  • Lead development of all operational and support programs and processes, which led to optimizing levels of productivity and sustaining overall project success Established standardized processes for development, documentation and quality assurance Extremely effective at problem resolution in a timely and effective manner Implemented system features that increased accuracy and reduced research time Developed system requirements through analysis of end-user requirements Excellent communicator, with emphasis on building strong client relationships, capable of making professional presentations Responsible for overall client satisfaction Interfaced with clients executive team to define project requirements and translate business objectives into tactical plans Managed cross-functional teams through development, testing and successful implementation.
Education
Expected in 1998 Associates Degree | Science, Math and Technology C.W. Post, Westbury, New York GPA: GPA: 8

Science, Math and Technology GPA: 3.8

Expected in 1985 Programming Certificate | Technology Grumman Data Systems, , GPA:
Skills

Microsoft Office, Manufacturing ERP system, Change Management, Public Speaking,

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Resume Strength

  • Length
  • Personalization
  • Target Job

Resume Overview

School Attended
  • C.W. Post
  • Grumman Data Systems
Job Titles Held:
  • Office Manager
  • Consultant
  • Owner, Manager, Head Chef
  • Information Technology Manager
Degrees
  • Associates Degree
  • Programming Certificate