office manager resume example with 20+ years of experience

(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
Professional Summary

An administrative assistant adept at managing multiple projects with ease and using expert time management methods. Dedicated and focused; a person who excels at prioritizing, completing multiple tasks simultaneously, and following through to achieve project goals.

Argosy University Phoenix, AZ Expected in Present Bachelors of Business Administration : Business Management - GPA :

State of Texas Basic Purchasing Class


Building Effective Communications Skill

Effective Meeting Skills

Coaching & Training

Hiring the Right Talent

Special Leaves, Return to Work and Workers Compensation

Personal Administration

Work Experience
Chicago High School For The Arts - Office Manager
Chicago, IL, 08/2010 - Current

Provides administrative, clerical support and basic IT support for the Park Superintendent, Asst. Park Superintendent and other staff as needed. Gathers, identifies and complies information for charts, graphs, databases, and prepares reports using Excel, Word or other appropriate software. Can develop visual documents for training, meeting, and planning purposes. Knowledgeable of park operations and contract procedures. Has knowledge of TPWD human resources requirements including verification, I-9, P95 and all other forms associated with processing new hires. Can perform various tasks within NeoGov. Familiar with closing lists, interviews, offers, and hiring processes. Could work within Red Carpet. Oversees all administrative policies, technical policies, retention policies, fiscal control policies and procedures. Skilled in general office practices and procedures, including general business management. Also knowable in public administrative procedures. Greets visitors and gives information about Texas State Parks, TPWD policies, rules and regulations . Uses TxParks software on a daily basis as the POS (point of sale) system. Used barcode, scanners, credit card reader, cash drawer, and printers in all facets of duties. Maintains Texas State Store. Determines operational minimum and maximum inventory of stock. Performs monthly inventory and prepares report in Excel. Audits invoices and reviews all purchases and receipts for accuracy in preparation for audits. Answers and routes incoming calls, take messages or responds as needed. Has strong verbal and written communication skills in all aspects of the office. Can type 55-60 WPM. Distributes correspondence, reports, and miscellaneous documents to proper staff. Maintains complex files and records including but not limited to employee files, purchases, inventory, procurement card, petty cash and fiscal control. Records are kept appropriately within their respective area, either in hard copy or on computer. Uses analytical thinking and strong reasoning skills. Prepares, reviews and tracks purchase orders and requisitions using BIS. Plans, assists, trains, and supervises the work of other employees or volunteers. Maintains park budget, finances and performs financial analysis as needed. Ability to develop and enhance budgetary reports. Researches analyzes and interpret financial data. Budget is based on LBB and SAO requirements. Provides quality customer service in a professional manner. Works as a team but can also work independently with little supervision. Can make sound independent and timely decisions. Works well in stressful situations. Part of the Idea Box Team and on the TxParks testing team. Performs all purchasing for the park, including purchase orders and procurement cards. Has knowledge of request for proposals, request for quotes, and request for information development. Have worked with SORM and assisted with audits. Knowledgeable in procurement card entry and reconciliations of monthly statements. Has state issued procurement card. Knowledgeable in Access. Uses Outlook on a daily bases on desktop, laptop or tablet. Provides support to office and field staff with basic IT related issues such as basic navigation, setting up printers, assisting in navigating Windows Operating System and Microsoft Suites. Helps with training new employees, set up emails, working in ETS, and in TxParks. Can and does meet deadlines monthly, weekly or daily. Can multitask on several projects and work with numerous interruptions. Has ever changing priorities and tasks. Handles all accounts receivable and accounts payable for the park. Works with all levels of staff in several departments but not limited to TPWD but other State agencies and outside agencies. Maintains strict confidentiality for all aspects of job. Holds regular staff meeting and training. Presents data in a clear understandable manner.

Fm Global - Development Services Clerk
Reston, VA, 06/2003 - 03/2008

Provided administrative and clerical support to the City of Marble Falls Director of Development Services, Chief Building Official, Building Inspector, Code Compliance Inspector, GIS Planner and Planner. The Building Official carried a duel title of Flood Plan Manager. Issued permits for anything that required a building, electric, plumbing, mechanical, irrigation, and signs within the city. Answer questions that deal with zoning, ordinances and building codes. Looked over plans to ensure that they met specification for the city before sending to inspector for approval. Organized all Building Department files, which included contractors, inspection, insurance and permits. Preformed problem solving, identifying, researching and locating with little or no supervision. Monitored and recorded calls coming in from inspection line. Scheduled and organized both inspectors and the building official's daily activity. Provided solutions for building code problems. Had to understand and interpret many different building codes. Secretary to the Planning and Zoning Commission (2003 – 2007); duties included recording and transcribing minutes of all monthly and special session meetings for official record; organization of all documents and composition of selected correspondence for the chairman and commissioners. Made packages and copies for commission, City manager and P&Z attendees. Site inspected homes during the Flood of 2007. Took pictures and notes to turn into FEMA and TDEM. Worked well under pressure in what was declared a National Disaster situation. Gained knowledge in disaster management. Worked with several outside agency including the State Fire Marshal’s Office. Responsible for all cash transactions collected by the department. Dealt with many open records request. Would work with auditors if needed. Composed monthly and annual reports. Charted the number of building permits issued by the city and the expense value of all permits. The charts showed comparison of permits issued in past months and years. Each report was distributed monthly to the Planning and Zoning Commission, City Council and growing email group. This included building permits, sign permits, water/waste water taps, re-plats, conditional use permits, variances, and rezoning.

Premise Health - Office Technician & Cad Operator
New York City, NY, 04/2000 - 06/2003

Organized and prepared jobs for the field crew(s). Assisted in processing data collection. Preformed organized and detailed work such as survey drafting and breaking down data. Handled all the business contracts and job orders. Preformed project scheduling for field crews. Preformed complex deed research at the County Clerks offices, Tax office, and appraisal districts. Most searches were in Llano, County but sometimes other surrounding areas were surveyed. Reviewed and edit plats and field notes. Preformed small CAD tasks as assigned.

Horseshoe Bay Marketing Corp - Receptionist
City, STATE, 01/1999 - 04/2000

Preformed administrative and clerical tasks within a real estate company. Composed and notarized sales contracts. Scheduled appointments and tours of properties for clientele. Provided travel arrangements, organized events; i.e. dinner reservations, tee times, etc. for clients. Handled correspondence with clients through telephone and direct mail.

Hill-Behan Lumber Company - Administrative Assistant
City, STATE, 07/1998 - 11/1998

Provided administrative and clerical support to the installed Sales Manager. Prepared detailed cumulative and monthly sales reports. Accounts payable. Organized and scheduled appointments for installer(s). Maintained excellent customer service standards with customers concerning complaints and wrong deliveries. Made sure sales contracts were correct. That figures and quotes were correct between Hill-Behan and client. Ordered materials for jobs and made sure they were correct and delivered to correct location.

Volunteer Work

Llano Crawfish Open, Llano, Texas, Cooker, 1998-current

Girl Scouts, Troop Leader, Marble Falls, Texas, 2004-2006

Girl Scouts, Service Unit Director, Marble Falls, Texas, 2006

Hogs in the Hills Rally, Llano, Texas, Fee Collector, 2004-2005

Treasurer for C CO 615th ASB, 1ACB, 1CD, Fort Hood, Texas, 2008 -2010

  • Software - Microsoft Windows, XP; Microsoft Office 1998, 2000, 2010; Access, Excel, Outlook, PowerPoint, and Publisher
  • TxParks
  • Quicken
  • Encode
  • Invision
  • Eagle Point, AutoCad (R13, map, & 2000)
  • 55 WPM
  • Hardware – Copy machine, fax machine, scanner, Pitney-Bows, USPS Machine,
  • Social Media - Facebook, Twitter, Instagram

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Resume Overview

School Attended

  • Argosy University

Job Titles Held:

  • Office Manager
  • Development Services Clerk
  • Office Technician & Cad Operator
  • Receptionist
  • Administrative Assistant


  • Bachelors of Business Administration

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