Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Highly enthusiastic customer service professional with more than 10 years client interface experience. Dedicated to Customer Service, motivated to maintain customer satisfaction and contribute to the Agencies success. Sales expert who identifies customer needs and delivers solutions to problems.

Skill Highlights
  • Cheerful and energetic
  • MS Office proficient
  • Effective team player
  • Superior organization skills
  • Fluent in Spanish
  • Dependable and reliable
  • Problem resolution
  • Self-starter
  • Cash handling
  • Detail-oriented
  • Focused on customer satisfaction
Work Experience
Office Manager , 02/2012 to Current
Chicago Public SchoolsChicago, IL,

Resolved customer questions, issues and complaints.

Serviced household policies as needed.

Contacted customer for payments/ processed payments.

Followed up on leads and referrals.

Improved customer retention.

Helped with Cross selling products.

Processed corrections, endorsements and cancellations.

Insurance Department , 08/2009 to 09/2011
WesbancoClinton, MD,

Was responsible for contacting customer on any insurance matter.

Confirmed insurance coverage on exciting auto loans.

Helped with collection, front desk and Funding when needed.

Followed up on claims/ auto repairs.

Establishes relationships with car dealers.

Verified car dealer licenses and Processed dealer packages.

Teller/Personal Banker, 04/2007 to 2009
Bank Of AmericaCity, STATE,


  • Cash handling
  • Cross selling
  • Customer Service
  • Processed Deposits, withdrawals and wire transfers
  • Helped with Merchant accounts.

Personal Banker:

  • Established a client base
  • Cross sold banking products
  • Processed Credit applications such as home mortgages, credit cards, auto loan, etc.
  • Followed up on customer referrals.
  • Opened checking and saving accounts
  • Set up customer with Online banking and other services.
  • Successful at meeting quarterly sales goals.

Education and Training
High School Diploma: High School , Expected in 12
California Technical High School - Los Angeles, California

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School Attended

  • California Technical High School

Job Titles Held:

  • Office Manager
  • Insurance Department
  • Teller/Personal Banker


  • High School Diploma

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