Highly enthusiastic customer service professional with more than 10 years client interface experience. Dedicated to Customer Service, motivated to maintain customer satisfaction and contribute to the Agencies success. Sales expert who identifies customer needs and delivers solutions to problems.
Resolved customer questions, issues and complaints.
Serviced household policies as needed.
Contacted customer for payments/ processed payments.
Followed up on leads and referrals.
Improved customer retention.
Helped with Cross selling products.
Processed corrections, endorsements and cancellations.
Was responsible for contacting customer on any insurance matter.
Confirmed insurance coverage on exciting auto loans.
Helped with collection, front desk and Funding when needed.
Followed up on claims/ auto repairs.
Establishes relationships with car dealers.
Verified car dealer licenses and Processed dealer packages.
Companies Worked For:
Job Titles Held: