Office Manager Resume Example
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O
OFFICE MANAGER
Summary
Organized administrative professional with hands-on experience supporting business areas such as accounting, database management and human resources. Collaborative team player with strong communication, decision-making and time management abilities.
Skills
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Experience
Office Manager
Chicago , ILChicago High School For The Arts/Jan 2018 to Current
Chicago , ILChicago High School For The Arts/Jan 2018 to Current
- Automated office operations to manage client correspondence, record tracking and data communications.
- Quoted and prepared proposals for business services such as Remodels and Renovations.
- Created and managed electronic customer records, encompassing data entry and administrative functions related to billing and accounts receivable.
- Completed quarterly employee performance evaluations to identify deficiencies and recommend improvement strategies.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Improved operational efficiencies, managing work requests, new orders, pricing and changes while coordinating logistics to verify delivery dates.
- Oversaw office financial management, including AP/AR and payroll administration.
- Automated office operations, managing client correspondence, payment scheduling, record tracking and data communications.
- Completed billing, collections and reporting duties on daily basis.
- Scheduled appointments and maintained master calendar.
- Elevated customer satisfaction ratings by resolving client and case issues efficiently.
- Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.
- Entered invoice data into company database and updated details, including customer contacts and delivery dates to keep information current.
- Updated employee paperwork and records.
- Generated financial reports for management review.
- Oversaw all day-to-day office operations, such as receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
- Drafted internal documents and memoranda.
- Administered physical and digital filing systems, keeping records well-organized and easily retrievable by team members.
- Served as main point of contact for outside vendors.
- Managed financial documentations such as expense reports and invoices.
- Provided scheduling and ensured timely and effective allocation of resources and calendars.
Store Manager
Zebulon , NCCarlie C's Iga/Aug 2014 to Oct 2017
Zebulon , NCCarlie C's Iga/Aug 2014 to Oct 2017
- Assessed, optimized and elevated operations to target current and expected demands.
- Developed and implemented promotional strategies to drive business success and maintain budgetary guidelines.
- Met budget targets by controlling expenses and eliminating wasteful behaviors.
- Developed and optimized store schedules to meet expected coverage demands and maintain optimal service levels.
- Updated store pricing, signage and merchandising based on current promotions.
- Hired, trained and managed team of 20 associates, including evaluating performance and enforcing disciplinary actions.
- Exceeded specific team goals and resolved issues by partnering with staff to share and implement customer service initiatives.
- Delegated work to employees based on shift requirements, individual strengths and unique training.
- Processed shipments and maintained stock shelf organization.
- Minimized financial discrepancies by accurately controlling monthly operations budget.
- Oversaw inventory management with cycle counts, audits and shrinkage control.
- Secured store perimeter and enforced procedures to minimize losses and protect store assets.
- Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
- Reorganized sales floor, changing product layout to optimize customer flow and improve product visibility.
- Arranged inventory in rotation from oldest to newest, moving aging items to customers first to maintain fresh stock.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Delivered excellent customer service by greeting and assisting each customer.
- Prioritized sanitation, safety and health standards in work areas.
- Created and delivered weekly schedule assignments to staff members in timely manner so all shifts received adequate coverage.
- Created attractive store displays to generate customer interest and boost sales.
- Coached and mentored associates to achieve 10 employee promotions.
- Addressed customer inquiries and resolved complaints.
- Coordinated sales reports, reconciled accounts and made bank deposits.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Counted cash drawers and made bank deposits.
- Oversaw annual store budget, working closely with corporate and financial departments on reporting and payroll.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Oversaw inventory tracking, management and physical inventory counts.
- Managed sales, reconciled cash and made bank deposits while performing store opening and closing duties.
- Managed store appearance, including merchandising and displays, signage, decorations and cleaning.
- Provided excellent customer service and adhered to all standard practices, maximizing sales and minimizing shrinkage.
- Resolved customer problems by investigating issues, answering questions and building rapport.
- Supported management in exceeding customer service and quality standards.
- Greeted and assisted all customers daily in high-traffic retailer.
Assistant Store Manager
Arlington , TXCost Plus World Market/Oct 2008 to Feb 2013
Arlington , TXCost Plus World Market/Oct 2008 to Feb 2013
- Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
- Recruited, interviewed and hired individuals demonstrating passion, dedication and added value to team.
- Assessed, optimized and elevated operations to target current and expected demands.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Assisted in overall day-to-day operations of store including continuous development of effective store associates to achieve desired sales and results.
- Developed and implemented promotional strategies to drive business success and maintain budgetary guidelines.
- Encouraged professional growth and talent development in associates to increase performance in all areas.
- Set schedules and delegated assignments based on team member strengths to optimize floor coverage and service levels.
- Established, enforced and updated policies keeping business agile and responsive to changing market conditions.
- Helped team members deliver polite and positive service to every customer by closely monitoring behaviors and offering constructive guidance.
- Partnered with Merchandise Managers to develop and implement merchandising plans to guarantee profitability on weekly basis.
- Coached and developed store associates through formal and informal interactions.
- Replenished merchandise, welcomed customers, responded to questions and maintained overall presentation of store.
- Collaborated with department heads to identify opportunities, develop timely solutions and create action plans.
- Handled scheduling for two store shifts across 7-day work weeks to ensure proper staffing at all times.
- Mentored team on effective upselling and cross-selling techniques.
- Minimized waste through expense tracking and effective cost control strategies.
- Completed frequent walk-throughs and directed team members to correct any issues impacting store appearance or professionalism.
- Processed credit and debit card payments and returned proper change for cash purchases.
- Achieved or exceeded business plans on consistent basis by engaging employees in key processes.
- Promoted and supported strong relationships with local community organizations in surrounding area.
- Conducted analysis to address productivity and employee needs which resulted in improved employee morale.
- Conducted annual performance reviews to organize training and development for staff.
- Performed daily activities in timely manner, including managing housekeeping and inventory needs of store.
- Ensured proper organization of store, responded to customer complaints and answered questions quickly.
- Implemented merchandising plans to drive profitability, collaborating with visual merchandising team to develop strategy.
Education and Training
Associate of Science: Business AdministrationSouth UniversityMay 2016City, State
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Resume Overview
School Attended
- South University
Job Titles Held:
- Office Manager
- Store Manager
- Assistant Store Manager
Degrees
- Associate of Science : Business Administration
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