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Office Manager Resume Example

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OFFICE MANAGER
Summary

Organized administrative professional with hands-on experience supporting business areas such as accounting, database management and human resources. Collaborative team player with strong communication, decision-making and time management abilities.

Skills
  • Human resources best practices
  • Project management
  • A/P and A/R Payroll and benefits
  • Expense reporting
  • Public relations
  • Professional demeanor
  • Ability to prioritize
  • Self-directed
  • Accounts payable and receivable
  • Computer proficiency
  • Human resource knowledge
  • Billing
  • File and data retrieval systems
  • Scheduling and calendar management
  • Data entry
  • Invoicing and billing
  • Customer relations
  • Reception
  • Detail oriented
  • Accounts reconciliation
  • Report writing
  • Banking operations
  • Detail-oriented
  • Proposal writing
  • Time management ability
  • Scheduling meetings
Experience
Office Manager
Sunnyvale, CARios & Company/Jan 2018 to Current
  • Automated office operations to manage client correspondence, record tracking and data communications.
  • Quoted and prepared proposals for business services such as Remodels and Renovations.
  • Created and managed electronic customer records, encompassing data entry and administrative functions related to billing and accounts receivable.
  • Completed quarterly employee performance evaluations to identify deficiencies and recommend improvement strategies.
  • Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
  • Improved operational efficiencies, managing work requests, new orders, pricing and changes while coordinating logistics to verify delivery dates.
  • Oversaw office financial management, including AP/AR and payroll administration.
  • Automated office operations, managing client correspondence, payment scheduling, record tracking and data communications.
  • Completed billing, collections and reporting duties on daily basis.
  • Scheduled appointments and maintained master calendar.
  • Elevated customer satisfaction ratings by resolving client and case issues efficiently.
  • Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.
  • Entered invoice data into company database and updated details, including customer contacts and delivery dates to keep information current.
  • Updated employee paperwork and records.
  • Generated financial reports for management review.
  • Oversaw all day-to-day office operations, such as receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
  • Drafted internal documents and memoranda.
  • Administered physical and digital filing systems, keeping records well-organized and easily retrievable by team members.
  • Served as main point of contact for outside vendors.
  • Managed financial documentations such as expense reports and invoices.
  • Provided scheduling and ensured timely and effective allocation of resources and calendars.
Store Manager
San Jose, CACrazy 8/Aug 2014 to Oct 2017
  • Assessed, optimized and elevated operations to target current and expected demands.
  • Developed and implemented promotional strategies to drive business success and maintain budgetary guidelines.
  • Met budget targets by controlling expenses and eliminating wasteful behaviors.
  • Developed and optimized store schedules to meet expected coverage demands and maintain optimal service levels.
  • Updated store pricing, signage and merchandising based on current promotions.
  • Hired, trained and managed team of 20 associates, including evaluating performance and enforcing disciplinary actions.
  • Exceeded specific team goals and resolved issues by partnering with staff to share and implement customer service initiatives.
  • Delegated work to employees based on shift requirements, individual strengths and unique training.
  • Processed shipments and maintained stock shelf organization.
  • Minimized financial discrepancies by accurately controlling monthly operations budget.
  • Oversaw inventory management with cycle counts, audits and shrinkage control.
  • Secured store perimeter and enforced procedures to minimize losses and protect store assets.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Reorganized sales floor, changing product layout to optimize customer flow and improve product visibility.
  • Arranged inventory in rotation from oldest to newest, moving aging items to customers first to maintain fresh stock.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Delivered excellent customer service by greeting and assisting each customer.
  • Prioritized sanitation, safety and health standards in work areas.
  • Created and delivered weekly schedule assignments to staff members in timely manner so all shifts received adequate coverage.
  • Created attractive store displays to generate customer interest and boost sales.
  • Coached and mentored associates to achieve 10 employee promotions.
  • Addressed customer inquiries and resolved complaints.
  • Coordinated sales reports, reconciled accounts and made bank deposits.
  • Strengthened work flow productivity by hiring, managing and developing top talent.
  • Counted cash drawers and made bank deposits.
  • Oversaw annual store budget, working closely with corporate and financial departments on reporting and payroll.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Oversaw inventory tracking, management and physical inventory counts.
  • Managed sales, reconciled cash and made bank deposits while performing store opening and closing duties.
  • Managed store appearance, including merchandising and displays, signage, decorations and cleaning.
  • Provided excellent customer service and adhered to all standard practices, maximizing sales and minimizing shrinkage.
  • Resolved customer problems by investigating issues, answering questions and building rapport.
  • Supported management in exceeding customer service and quality standards.
  • Greeted and assisted all customers daily in high-traffic retailer.
Assistant Store Manager
San Jose, CABarnes & Noble Bookseller/Oct 2008 to Feb 2013
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
  • Recruited, interviewed and hired individuals demonstrating passion, dedication and added value to team.
  • Assessed, optimized and elevated operations to target current and expected demands.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Assisted in overall day-to-day operations of store including continuous development of effective store associates to achieve desired sales and results.
  • Developed and implemented promotional strategies to drive business success and maintain budgetary guidelines.
  • Encouraged professional growth and talent development in associates to increase performance in all areas.
  • Set schedules and delegated assignments based on team member strengths to optimize floor coverage and service levels.
  • Established, enforced and updated policies keeping business agile and responsive to changing market conditions.
  • Helped team members deliver polite and positive service to every customer by closely monitoring behaviors and offering constructive guidance.
  • Partnered with Merchandise Managers to develop and implement merchandising plans to guarantee profitability on weekly basis.
  • Coached and developed store associates through formal and informal interactions.
  • Replenished merchandise, welcomed customers, responded to questions and maintained overall presentation of store.
  • Collaborated with department heads to identify opportunities, develop timely solutions and create action plans.
  • Handled scheduling for two store shifts across 7-day work weeks to ensure proper staffing at all times.
  • Mentored team on effective upselling and cross-selling techniques.
  • Minimized waste through expense tracking and effective cost control strategies.
  • Completed frequent walk-throughs and directed team members to correct any issues impacting store appearance or professionalism.
  • Processed credit and debit card payments and returned proper change for cash purchases.
  • Achieved or exceeded business plans on consistent basis by engaging employees in key processes.
  • Promoted and supported strong relationships with local community organizations in surrounding area.
  • Conducted analysis to address productivity and employee needs which resulted in improved employee morale.
  • Conducted annual performance reviews to organize training and development for staff.
  • Performed daily activities in timely manner, including managing housekeeping and inventory needs of store.
  • Ensured proper organization of store, responded to customer complaints and answered questions quickly.
  • Implemented merchandising plans to drive profitability, collaborating with visual merchandising team to develop strategy.
Education and Training
Associate of Science: Business AdministrationSouth UniversityMay 2016Savannah, GA
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Resume Overview

Companies Worked For:

  • Rios & Company
  • Crazy 8
  • Barnes & Noble Bookseller

School Attended

  • South University

Job Titles Held:

  • Office Manager
  • Store Manager
  • Assistant Store Manager

Degrees

  • Associate of Science : Business Administration

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