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Office Manager Resume Example

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OFFICE MANAGER
Summary

Personable and results-driven Warranty Administrator with more than 21 years extensive knowledge of warranty policies & procedure within the automotive industry. Highly-developed communicator with outstanding capabilities in complex problem-solving, conflict resolution while employing exceptional relationship building abilities to cultivate positive rapport among manufacturers, staff and management. Flexible hard worker ready to learn and contribute to team success.

Skills
  • Empathetic
  • Active listener
  • Problem-Solver
  • Communication (verbal & written)
  • Remains calm under pressure
  • Self-starter
  • Organized
  • Passionate
  • Flexible
  • Customer service
  • Leadership
  • Friendly, positive attitude
  • Dedicated Team-player
  • Detail oriented
  • Claims processing
  • Error reviews
  • Recall notifications
  • Damage coding
  • Outstanding clerical abilities
  • Exceptional recordkeeping abilities
  • Time Management
  • Month-end documentation
  • Research and due diligence
  • Team collaboration
  • Regulatory Compliance
  • Audit support
  • GL reconciliation
  • Payment processing
Experience
Accounting Clerk08/2019 to 07/2020Skyline CorporationLeola , PA
  • Coded invoices and other records to maintain organized and accurate records.
  • Reconciled monthly statements and transactions to keep records accurate and current.
  • Facilitated payment of invoices due by sending bill reminders and contacting clients.
  • Assisted with month-end and year-end closings to support accounting system accuracy.
  • Prepared and updated vendor files, including tax and insurance information.
  • Performed day-to-day financial transactions, including verifying, classifying, computing, posting and recording accounts payable data and reconciled daily totals to confirm proper accounting.
  • Maintained accounting ledgers by verifying and posting account transactions.
  • Processed weekly invoicing, including posting and reconciling payments and addressing all aged receivables.
  • Cleared account balances by examining customer payments, payment history and coordinating contact with collections.
  • Reconciled bank accounts, documented payments and produced invoices via Great Plains.
  • Processed monthly payments, researched payment discrepancies and prepared monthly reports.
  • Prepared appropriate documentation for income summaries, cash reports and accounts receivable reconciliation.
  • Entered, posted and scanned accounts receivable documents into Great Plains software program.
  • Posted customer payments by recording cash, checks and credit card transactions.
  • Recorded cash, checks and credit card transactions to complete customer payments.
  • Assisted with time-sensitive functions, including recording credit memos, processing invoices and completing month-end reports.
Office Manager02/2019 to 08/2019City Of Norfolk, VaNorfolk , VA
  • Work closely with Center Manager to create a team environment producing high performance results.
  • Create and maintain a front office environment of World Class Customer Experience through example and oversight of front office staff.
  • Greeted customers and checked them in/out, verified deductibles and collected any money due.
  • Answered and scheduled customers for estimates and repairs using multi-line telephone system.
  • Provide direct reports with clear expectations and the necessary tools, training and information to effectively perform their jobs.
  • Ensure R.O. file accuracy and SOP, DRP and regulatory (BAR) compliance during repair and prior to vehicle delivery.
  • Provide accurate and timely payroll and HR-related administration and record keeping for all center associates.
  • Maintain Accounts Receivables, Accounts Payable accounts and Cash Handling procedures to company standards.
  • Distributed company correspondence, including memos and updates to reinforce and apprise departments and divisions of corporate objectives and developments.
  • Managed and controlled office supply inventory to secure timely ordering or requisition of depleted or low-level stock.
  • Supported office needs including taking messages, scanning documents and routing business correspondence.
  • Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
  • Greeted visitors, assessed needs and directed to appropriate personnel.
Warranty Administrator09/2018 to 02/2019Bob Moore Auto GroupOklahoma City , OK
  • Maintain knowledge of Policy and Procedures for Hyundai and Mazda.
  • Audit review and book/code all repair orders to ensure accuracy and legibility according to the policies and procedures prior to closing the repair order.
  • Process claims daily for reimbursement.
  • Daily review of processed claims verifying paid claims, pending claims, and making necessary corrections on charge-backs and rejected claims.
  • Work directly with Service Manager's, Service Advisors, Technicians and Parts personnel on claim corrections or discrepancy's.
  • Analyze problems, identify trends and develop strategies for maximizing claim process.
  • Train internal personnel in warranty provisions or changes.
  • Post manufacturer Audit Trails - weekly Reconciliation of all Warranty, Transportation, PDI and Extended Warranty receivables by maintaining 5 accounting schedules per store - weekly.
  • Attend warranty training courses as needed.
  • Stayed up to date on factory announcements, TSB's and recalls.
  • Assist with phone answering and appointment setting.
Warranty Administrator11/2016 to 04/2018Bob Moore Auto GroupNorman , OK
  • Receive and log in-coming repair orders - Daily Maintain knowledge of Policy and Procedures for Volkswagen and Audi.
  • Audit, review and book/code all repair orders to ensure accuracy and legibility according to the policies and procedures prior to closing the repair order.
  • Submit or "upload" warranty claims each night to "SAGA" for reimbursement Daily review of processed claims in "SAGA" verifying paid claims, pending claims, and making necessary corrections on rejected claims.
  • Assist service consultants and technicians with any warranty questions.
  • Maintain communication via phone or email with each dealer daily for approval on write-offs, claim corrections, authorization, claim status and chargebacks.
  • Email the Service Manager a daily log of all repair orders needing approval or correction Analyze problems, identify trends and develop strategies for maximizing claim process.
  • Maintain and send a monthly report for the Warranty receivables schedule make adjustments accordingly or create JV for adjustments (depending on dealer) for the dealer to approve and post and note claim status on all repair orders showing on schedule.
  • Post manufacturer Audit Trails - weekly.
  • Assist service consultants and technicians with any warranty questions.
Warranty Administrator02/2009 to 11/2016Bob Moore Auto GroupTulsa , OK
  • Maintain knowledge of Policy and Procedures for Volkswagen, Audi, Hyundai, Mazda and Volvo Audit.
  • Audit, review and book/code all repair orders to ensure accuracy and legibility according to the policies and procedures prior to closing the repair order.
  • Process claims daily for reimbursement.
  • Daily review of processed claims verifying paid claims, pending claims, and making necessary corrections on charge-backs and rejected claims.
  • Work directly with Service Manager's, Service Advisors, Technicians and Parts personnel on claim corrections or discrepancy's.
  • Train internal personnel in warranty provisions or changes.
  • Analyze problems, identify trends and develop strategies for maximizing claim process.
  • Post manufacturer Audit Trails - weekly Reconciliation of all Warranty, Transportation, PDI and Extended Warranty receivables by maintaining 5 accounting schedules per store - weekly.
  • Attend warranty training courses as needed.
  • Stayed up to date on factory announcements, bulletins and recalls.
Education
High School Diploma06/1996Englewood High SchoolCity
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How this resume score could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

85Good
Resume Strength
  • Word choice
  • Length
  • Measurable results

Resume Overview

School Attended

  • Englewood High School

Job Titles Held:

  • Accounting Clerk
  • Office Manager
  • Warranty Administrator

Degrees

  • High School Diploma 06/1996

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