Office Manager Resume Example
In all aspects of my professional and personal life I strive to work hard and efficiently with honesty, compassion, understanding, and patience. I am a leader as well as a team player. I have a very strong work ethic, enjoy trouble shooting, versatility, public relations, salesmanship, and above all customer care. My favorite part of any position I have held is communicating and listening to others and helping them to achieve. I have a strong sense of community and have grown as a leader and advocate through being involved with and heading many non- profit events and community projects. I am embracing change and excited for my next adventure in life!
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Clark Construction Group – Irvine , CA
- Performed an intricate role in the growth of a 1 doctor / 2 hygienist practice to a multi-million dollar business with 3 doctors, 5 hygienists, and a support team of 7, achieved through a dedication to service, a belief in the purpose, prospecting, and forward thinking strategies.
- Generated and maintained strong and long-term patient relationships through developing trust, showing compassion and empathy, easing concerns or fears, active listening, and engaging with over 3,000 patients. Retaining these relationships professionally and on a personal level.
- Identified and recruited new patients through referral programs with existing patients and staff, networking and relationship building with others in the dental field and professionals in the community, and updating a strong social media presents and website. Effectively creating and promoting an "in-office patient benefit plan" to financially support and retain existing patients as well as engage new patients and practice growth.
- Confidently presenting extensive treatment plans to patients with a high acceptance rate, by creating value in the treatment that they deserve. Discussed and made financial arrangements, scheduled the treatment, proficient note taking and recording, and insured all facets of treatment would be successful from beginning to end.
- Preformed valuable everyday administrative duties of an office manager through organization, forward thinking, problem solving, multi-tasking, and interpersonal skills. Tracked and renewed all licensing, certifications, and permits. Negotiated insurance contracts and claim submission. Optimized systems and software to monitor productivity, expenses, collections, and accounts receivables.
- Supervised and empowered staff, handling employee scheduling needs, personnel concerns, and conflict resolution. Recruited and hired qualified candidates and oversaw their training. Developed a highly-efficient team through ongoing coaching and professional and personal development opportunities. Encouraged other to think outside of the box, to embrace change and personal success.
Vca Antech, Inc. – Brooklyn , NY
- Treatment Coordinator - Compiled and presented patient treatment plans insuring a high acceptance rate, scheduled for production, compiled and submitted insurance claims, secured financials, collected payments, and kept detailed records and notes.
- Dental Assistant - Preformed chairside four-handed dentistry assisting the dentist with a vast array of dental procedures while following strict OSHA standards, keeping patient comfort and education as top priority.
Sawtooth Animal Center – City , STATE
- Provided exceptional animal care and work ups, assisted in surgeries and other procedures, interacted with and educated clients as to proper animal care and health needs.
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Resume Overview
School Attended
- Castleford High School
- Boise State University
- College of Southern Idaho
Job Titles Held:
- Office Manager
- Treatment/hygiene Coordinator, Dental Assistant
- Certified Veterinary Technician
Degrees
- High School Diploma 1994
Communications
Veterinary Technology Certification
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