office manager resume example with 6+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - : - -

Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

  • CRM and Office Management Software
  • Budgetary Planning
  • Staff Training
  • Managing Operations and Efficiency
  • Team Building
  • Problem Resolution
  • Budget Management
  • Scheduling and Coordinating
  • Documentation and Reporting
  • Hiring and Training
  • Invoicing and Billing
  • Data Entry
  • Accounts Payable and Receivable
  • Workforce Management
  • Scheduling and Calendar Management
03/2022 to Current
Office Manager Chicago High School For The Arts Chicago, IL,
  • Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
  • Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
  • Managed office inventory and placed new supply orders.
  • Handled scheduling and managed timely and effective allocation of resources and calendars.
  • Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
  • Used judgment and initiative in handling confidential matters and requests.
  • Monitored payments due from clients and promptly contacted clients with past due payments.
  • Implemented and maintained company protocols to facilitate smooth daily activities.
  • Coded and entered daily invoices with in-house accounting software.
  • Reviewed files and records to obtain information and respond to requests.
  • Administered payroll and maintained proper documentation of employee personnel.
  • Interpreted and communicated work procedures and company policies to staff.
  • Managed, scheduled and coordinated office functions and activities for employees.
  • Coordinated office activities and operations to secure efficiency and compliance with company policies.
  • Negotiated with vendors to determine optimal material purchase pricing.
  • Reduced financial discrepancies by accurately managing accounting documentation while maintaining case costs and billing processes.
  • Managed office budget to handle inventory, postage and vendor services.
  • Automated office operations, managed client correspondence and tracked records.
  • Prepared and made daily deposits and assisted with invoice processing and bank reconciliation.
  • Set and confirmed customer appointments.
  • Verified availability of in-house and external participants for planned meetings.
  • Troubleshot and resolved complex customer service issues to enhance patient and family experience.
  • Completed insurance verifications and claim forms for patient intake and processing.
06/2018 to 02/2022
Dental Assistant Heartland Dental Columbia, SC,
  • Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient.
  • Gathered and reviewed patient records, data and health history to share with dentists for quick and accurate patient assessments, diagnoses and treatment.
  • Created dental x-rays using traditional and digital methods to help dentists detect tooth decay, cavities and other issues needing to be treated.
  • Took bitewing, periapical, panoramic and occlusal X-rays and prepared for dentists to review.
  • Laid out dental instruments and equipment before procedures.
  • Educated patients on treatment procedures and post-procedure home care.
  • Entered patient data into dental records system and observed confidentiality rules to maintain patient privacy.
  • Took patient blood pressure, pulse and temperature and accurately recorded results in patient charts.
  • Took preliminary impressions of patient teeth to prepare for custom impressions and fabrication of permanent dental work.
  • Prepared patients by explaining scheduled treatments and potential side effects.
  • Documented patient records with procedures performed and added notes taken to charts.
  • Explained dental services and payment plans to help patients make informed decisions.
  • Built loyal patient following and retained return patients by providing empathetic and caring service.
  • Set and confirmed customer appointments.
  • Transcribed recorded messages or practitioners' diagnoses into patients' medical records.
  • Sent out frequent telephone or email reminders of scheduled meetings to participants.
  • Copied and faxed important information for patient and client records.
  • Managed and responded to patient grievances and complaints per procedural guidelines.
  • Utilized MS Office and Excel to analyze data and create spreadsheets.
03/2015 to 06/2017
Head Cashier Ollie's Bargain Outlet Lewisville, TX,
  • Helped customers find specific products, answered questions and offered product advice.
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Processed payments promptly for customers to exceed productivity standards.
  • Helped with purchases and signed customers up for rewards program.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Assisted management with developing and managing employee improvement strategies to encourage exceptional performance from staff.
  • Monitored checkout counters and self-checkout areas to assist with complex transactions.
  • Prepared cash deposits and balanced store safe for opening and closing of business.
  • Monitored cash drawers in multiple checkout stations to confirm adequate cash supply.
  • Resolved and balanced cash drawers at end of shifts to generate accurate reports for cash registers.
  • Processed refunds for worn, damaged and broken merchandise.
  • Directed trash removal and sanitation procedures to keep aisles and register area organized.
  • Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans.
  • Managed employee scheduling according to availability, forecasted customer levels and labor cost controls.
  • Reviewed stock levels and shelves and pulled new inventory from stockroom to replenish floor.
  • Taught employees use of registers, merchandising of stock and satisfaction of diverse customer needs.
Education and Training
Expected in 05/2018 to to
Certificate: Dental Assisting
Eastern Gateway Community College - Steubenville, OH
Expected in 05/2015 to to
High School Diploma:
Edison High School - Richmond, OH
  • FFA Member
  • Track Member (lettered all four years)
  • Honor Roll
  • CPR certified by American Red Heart Association
  • Certified Dental Assistant

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Resume Overview

School Attended

  • Eastern Gateway Community College
  • Edison High School

Job Titles Held:

  • Office Manager
  • Dental Assistant
  • Head Cashier


  • Certificate
  • High School Diploma

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