Office Manager Resume Example
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OFFICE MANAGER
Professional Summary
Experienced Office Management and Administration Professional with 12 + years of experience optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Skills
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Work History
Office Manager, 03/2017 to 03/2020
Clinica – Boulder , CO
Clinica – Boulder , CO
- Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Enhanced collaboration between team members by preparing meeting materials and taking clear notes to distribute to stakeholders.
- Interpreted management directives to define and document administrative staff processes.
- Established and developed highly efficient and dependable administrative team by delivering ongoing coaching and motivation and fostering career advancement.
- Helped employees with day-to-day work and complex problems by applying motivational and analytical strategies.
- Assessed personnel performance and implemented incentives and team-building events to boost morale.
- Tracked and recorded expenses and reconciled accounts to maintain accurate, current and compliant financial records.
- Completed bi-weekly payroll for 45 employees.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Performed billing, collection and reporting functions for office.
- Oversaw office accounting functions such as AP/AR and payroll to keep finances accurate and current.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Recruited, hired, trained and supervised staff of 45 and implemented mentoring program that offered positive employee engagement.
- Coached new hires on company processes while managing 45 employees to achieve maximum production.
- Streamlined office operations by computerizing activities, managing customer communications, scheduling payments and tracking records and documents.
- Oversaw all day-to-day office operations, such as receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
- Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
- Enhanced customer satisfaction ratings by resolving account issues efficiently.
- Updated employee paperwork and records.
- Automated office operations, managing client correspondence, payment scheduling, record tracking and data communications.
Office Manager/Warranty Clerk, 01/2015 to 02/2017
Ryman Healthcare – Melbourne , FL
Ryman Healthcare – Melbourne , FL
- Created and finalized contracts for Warranty Claims with customers.
- Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.
- Managed CRM database, including troubleshooting, maintenance, updates and report generation.
- Compared vendor prices and negotiated for optimal savings.
- Liaised with patients and addressed inquiries, appointment requests and billing questions.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Received, screened and routed incoming calls.
- Analyzed and solved multi-faceted problems that effected executive leaders and business initiatives.
- Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
- Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing and accounts receivable.
- Consulted with company management to assess requirements and develop operational enhancements to streamline processes and increase team performance.
- Solved problems timely and effectively, ensuring customer satisfaction.
- Generated financial reports for management review.
- Directed team of 6 administrative professionals to meet team needs in fast-paced environment.
Director/Business Owner, 05/2008 to 06/2016
Mccormack Baron Management Inc. – Omaha , NE
Mccormack Baron Management Inc. – Omaha , NE
- Maximized performance by monitoring daily activities and mentoring team of 25 associates.
- Supervised 25 of employees by monitoring activities, coaching and offering hands-on support.
- Interviewed and hired strong candidates for team openings, using newspapers, job boards and social media to find applicants.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
- Trained new employees in specific job requirements.
- Hired and mentored well-qualified job applicants for teaching and support staff roles.
- Strengthened community engagement strategies to boost program outreach across Texas.
- Collaborated on strategies to enhance student learning and behavior alongside parents and teaching staff.
- Established and optimized program schedules to cover planned needs while capitalizing on opportunities to improve student learning.
- Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
- Maintained excellent attendance record, consistently arriving to work on time.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Drove operational improvements which resulted in savings and improved profit margins.
- Modernized instructional plans and educational approaches to enhance student learning.
- Interviewed, onboarded, developed and oversaw daily activities of 25 clerical and administrative office personnel.
- Determined performance goals for each department and provided feedback on methods for reaching milestones.
- Directed training improvements to reduce knowledge gaps and eliminate workforce performance inefficiencies.
- Built strong network of outside referral sources within community.
Assistant Office Manager, 08/2005 to 05/2011
Rene's Masonry Sand – City , STATE
Rene's Masonry Sand – City , STATE
- Sorted, opened and routed incoming correspondence and deliveries to help senior leaders respond quickly to business and customer requirements.
- Kept front office clean and well-organized to keep areas presentable for guests and maximize professional appeal.
- Conducted thorough research using diverse resources to assist professional staff with routine and special project tasks.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Managed accurate and fully compliant AP/AR operations by documenting expenses, reconciling accounts and correcting discrepancies.
- Optimized office schedule to balance team workloads, group productivity and financial targets.
- Organized spaces, materials and catering support for internal and client-focused meetings.
- Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.
- Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.
- Transferred and directed phone calls, guests and mail to correct staff members.
Property Manager, 06/2005 to 08/2010
Maldonado's Apartments – City , STATE
Maldonado's Apartments – City , STATE
- Communicated with clients and tenants while offering strategic solutions to remedy problems.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Managed operations and leasing of upscale community of nearly 6 executive apartment homes.
- Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs and capital improvement projects.
- Responded to all Common Area Maintenance (CAM) inquiries.
- Carefully screened tenancy applicants, pulling background investigations, credit reports and past rental history.
- Maintained current contract files as prescribed by company contract policies and procedures.
- Handled disciplinary actions, performance appraisals and terminations of company staff.
- Collected and maintained careful records of rental payments and payment dates.
- Followed up on delinquent tenants and coordinated collection procedures.
- Completed annual rent calculations using housing database software.
- Delivered emergency 24-hour on-call service for tenants on building issues.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes.
- Completed final move-out walk-throughs with tenants to identify any required repairs.
Education
High School DiplomaBenjamin Franklin High School - City
Associate of Science: 2003
Southern Careers Institute Inc - City
Southern Careers Institute Inc - City
CHILDCARE DIRECTOR CCEI ONLINE - City
Real EstateCHAMPIONS SCHOOL oF REAL ESTATE - City
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Resume Overview
School Attended
- Benjamin Franklin High School
- Southern Careers Institute Inc
- CCEI ONLINE
- CHAMPIONS SCHOOL oF REAL ESTATE
Job Titles Held:
- Office Manager
- Office Manager/Warranty Clerk
- Director/Business Owner
- Assistant Office Manager
- Property Manager
Degrees
- High School Diploma
Associate of Science : 2003
CHILDCARE DIRECTOR
Real Estate
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