Office Manager resume example with 13+ years of experience
Jessica Claire
- Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
- (555) 432-1000
- resumesample@example.com
- Date of Birth:
- India:
- single:
Summary
Dedicated and focused Administrative Assistant who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Seeking a role of increased responsibility as a Social Services Assistant.
Highlights
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Accomplishments
- Promoted to Team Lead after 5 months of employment.
- Coordinated all department functions for team of 25+ employees.
- Received a merit raise for strong attention to detail, exemplary customer service and team-player attitude.
Experience
Office Manager, 06/2011 - 2014
Clinica – Lafayette, CO,
Clinica – Lafayette, CO,
- Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.
- .Maintained the front desk and reception area in a neat and organized fashion.
- Designed electronic file systems and maintained electronic and paper files.
- Made copies, sent faxes and handled all incoming and outgoing correspondence.
- Organized files, developed spreadsheets, faxed reports and scanned documents.
- Managed daily office operations and maintenance of equipment.
- Cooperated with Medicare, Medicaid and private insurance providers to resolve billing issues.
- Created and maintained spreadsheets using advanced Excel functions and calculations to develop reports and lists.
- Planned travel arrangements for the staff.
- Served as central point of contact for all outside vendors.
- Facilitated working relationships with co-tenants and building management.
Pharmacy Help Desk Agent, 09/2008 - 06/2011
Getgo – Glenshaw, PA,
Getgo – Glenshaw, PA,
- Answered heavy inbound calls and emails from clients.
- Investigated and resolved all software, billing, and processing issues.
- Provided outstanding customer service.
- Documented all pertinent information within the system and client accounts.
- Assisted clients with the implementation of CVS Caremark products and services,
- Trained new employees in various areas of specialization.
- Continuously maintained and enhanced personal skills.
- Provided on-call, after hours support as assigned.
Team Lead/ Web Chat Representative, 09/2008 - 06/2011
Texas Health Resources – Bartonville, IL,
Texas Health Resources – Bartonville, IL,
- Built and maintained rapport with current and new customers.
- Completed on average 70 chat sessions daily
- Identified customer needs and resolved issues promptly and professionally.
- Reviewed and updated activity on account.
- Consistently exceeded up-sell quotas and Quality Assurance goals.
- Handled multiple chat sessions concurrently, while meeting all expectations and following protocols.
- Completed ongoing web based training.
- Recommended new procedures to improve efficiency and effectiveness.
- Assisted a team of 20+ agents with customer service issue resolution, escalations, and other inquiries.
- Performed general office and data entry activities.
- Created weekly and monthly reports and presentations.
- Planned meetings and prepared conference rooms.
- Posted open positions on company and social media websites.
Cashier, 07/2003 - 09/2008
Qtc Management, Inc. – Orlando, FL,
Qtc Management, Inc. – Orlando, FL,
- Responsible for standard cashiering related duties.
- Cash handling
- Fulfilled the company defined customer experience by being a friendly, available, customer focused and enthusiastic team member.
- Consistently promoted company programs including warranty sales, credit card, etc.
- Cleaned assigned areas and organized merchandise.
- Performed auditing and inventory duties, and covered other departments as needed.
Medical Office Receptionist, 10/2003 - 05/2004
Cleveland Medical Center – City, STATE,
Cleveland Medical Center – City, STATE,
- Managed the front office, including scheduling appointments, patient reception, insurance billing and payment processing, and telephone reception.
- Worked closely with the medical staff to ensure efficiency within the clinical department.
- Maintained medical records.
- Used and maintained office equipment, as well as following proper procedure for repairs and services.
- Maintained confidentiality of information
- Ensured insurance verification and pre-certification were completed accurately .
Personal Care Assistant, 05/2000 - 07/2003
Stonebridge House – City, STATE,
Stonebridge House – City, STATE,
- Provided personal care to patients assigned within unit, including bathing, dressing, feeding, and administering medications.
- Performed and documented applicable treatments and procedures in accordance with established policies and procedures.
- Reported observations, conditions and problems of patients to the licensed nurse.
- Assisted with maintaining equipment and supplies.
- Performed general housekeeping duties.
- Performed other duties as assigned.
Education
Bachelor of Science: Business Management, Expected in 2018
Oral Roberts University - Tulsa, OK
Oral Roberts University - Tulsa, OK
High School Diploma: , Expected in 2003
South Rowan High - China Grove, NC
South Rowan High - China Grove, NC
Skills
- Computer literate and Internet savvy.
- Superb communication, organizational and interpersonal skills.
- Highly experienced in providing an exceptional quality of customer service via telephone or within an office setting.
- Proficient in MS Office software.
- Able to learn new skills quickly, adhere to policies and procedures efficiently, and follow directions closely.
- Excellent ability to work effectively in a busy setting.
- Comfortable working with minimal supervision or within a team environment.
- Excellent multitasking skills.
- Comfortable being responsible for other duties as assigned.
- Auditing and inventory
- Cash handling
- CITRIX, PABX, UNIX
- Data Entry
- Typing speed: 70 WPM
- Staff training
- MS Office, QuickBooks
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Resume Overview
School Attended
- Oral Roberts University
- South Rowan High
Job Titles Held:
- Office Manager
- Pharmacy Help Desk Agent
- Team Lead/ Web Chat Representative
- Cashier
- Medical Office Receptionist
- Personal Care Assistant
Degrees
- Bachelor of Science
- High School Diploma
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