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Office Manager Resume Example

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OFFICE MANAGER
Summary

Dedicated and focused Administrative Assistant who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Seeking a role of increased responsibility as a Social Services Assistant.

Highlights
  • Microsoft Office proficiency
  • Excel spreadsheets
  • Meticulous attention to detail
  • Results-oriented
  • Self-directed
  • Time management skills
  • Schedule management
  • Self-starter
  • Strong interpersonal skills

  • Professional and mature
  • Strong problem solver
  • Resourceful
  • Business writing
  • Dedicated team player
  • Understands grammar
  • Proofreading
  • Labor relations
Accomplishments
  • Promoted to Team Lead after 5 months of employment.
  • Coordinated all department functions for team of 25+ employees.
  • Received a merit raise for strong attention to detail, exemplary customer service and team-player attitude.
Experience
McPhatter Family Chiropractic CenterJuly 2011 to January 2014Office Manager
Concord, NC
  • Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.
  • .Maintained the front desk and reception area in a neat and organized fashion.
  • Designed electronic file systems and maintained electronic and paper files.
  • Made copies, sent faxes and handled all incoming and outgoing correspondence.
  • Organized files, developed spreadsheets, faxed reports and scanned documents.
  • Managed daily office operations and maintenance of equipment.
  • Cooperated with Medicare, Medicaid and private insurance providers to resolve billing issues.
  • Created and maintained spreadsheets using advanced Excel functions and calculations to develop reports and lists.
  • Planned travel arrangements for the staff.
  • Served as central point of contact for all outside vendors.
  • Facilitated working relationships with co-tenants and building management.
ConnextionsOctober 2008 to July 2011Pharmacy Help Desk Agent
Concord, NC
  • Answered heavy inbound calls and emails from clients.
  • Investigated and resolved all software, billing, and processing issues.
  • Provided outstanding customer service.
  • Documented all pertinent information within the system and client accounts.
  • Assisted clients with the implementation of CVS Caremark products and services,
  • Trained new employees in various areas of specialization.
  • Continuously maintained and enhanced personal skills.
  • Provided on-call, after hours support as assigned.
ConnextionsOctober 2008 to July 2011Team Lead/ Web Chat Representative
Concord, NC
  • Built and maintained rapport with current and new customers.
  • Completed on average 70 chat sessions daily
  • Identified customer needs and resolved issues promptly and professionally.
  • Reviewed and updated activity on account.
  • Consistently exceeded up-sell quotas and Quality Assurance goals.
  • Handled multiple chat sessions concurrently, while meeting all expectations and following protocols.
  • Completed ongoing web based training.
  • Recommended new procedures to improve efficiency and effectiveness.
  • Assisted a team of 20+ agents with customer service issue resolution, escalations, and other inquiries.
  • Performed general office and data entry activities.
  • Created weekly and monthly reports and presentations.
  • Planned meetings and prepared conference rooms.
  • Posted open positions on company and social media websites.
Sam's Club/ Wal-martAugust 2003 to October 2008Cashier
Kannapolis, NC
  • Responsible for standard cashiering related duties.
  • Cash handling
  • Fulfilled the company defined customer experience by being a friendly, available, customer focused and enthusiastic team member.
  • Consistently promoted company programs including warranty sales, credit card, etc.
  • Cleaned assigned areas and organized merchandise.
  • Performed auditing and inventory duties, and covered other departments as needed.
Cleveland Medical CenterNovember 2003 to June 2004Medical Office Receptionist
Cleveland, NC
  • Managed the front office, including scheduling appointments, patient reception, insurance billing and payment processing, and telephone reception.
  • Worked closely with the medical staff to ensure efficiency within the clinical department.
  • Maintained medical records.
  • Used and maintained office equipment, as well as following proper procedure for repairs and services.
  • Maintained confidentiality of information
  • Ensured insurance verification and pre-certification were completed accurately .
Stonebridge HouseJune 2000 to August 2003Personal Care Assistant
Concord, NC
  • Provided personal care to patients assigned within unit, including bathing, dressing, feeding, and administering medications.
  • Performed and documented applicable treatments and procedures in accordance with established policies and procedures.
  • Reported observations, conditions and problems of patients to the licensed nurse.
  • Assisted with maintaining equipment and supplies.
  • Performed general housekeeping duties.
  • Performed other duties as assigned.
Education
Oral Roberts University2018Bachelor of Science: Business ManagementTulsa, OK
South Rowan High2003High School DiplomaChina Grove, NC
Skills
  • Computer literate and Internet savvy.
  • Superb communication, organizational and interpersonal skills.
  • Highly experienced in providing an exceptional quality of customer service via telephone or within an office setting.
  • Proficient in MS Office software.
  • Able to learn new skills quickly, adhere to policies and procedures efficiently, and follow directions closely.
  • Excellent ability to work effectively in a busy setting.
  • Comfortable working with minimal supervision or within a team environment.
  • Excellent multitasking skills.
  • Comfortable being responsible for other duties as assigned.
  • Auditing and inventory
  • Cash handling
  • CITRIX, PABX, UNIX
  • Data Entry
  • Typing speed: 70 WPM
  • Staff training
  • MS Office, QuickBooks

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Resume Overview

Companies Worked For:

  • McPhatter Family Chiropractic Center
  • Connextions
  • Sam's Club/ Wal-mart
  • Cleveland Medical Center
  • Stonebridge House

School Attended

  • Oral Roberts University
  • South Rowan High

Job Titles Held:

  • Office Manager
  • Pharmacy Help Desk Agent
  • Team Lead/ Web Chat Representative
  • Cashier
  • Medical Office Receptionist
  • Personal Care Assistant

Degrees

  • Bachelor of Science : Business Management
    High School Diploma

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