Office Manager Resume Example
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OFFICE MANAGER
Professional Summary
Organized and efficient Office Manager with over 21 years of experience in Customer Service field. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in maintaining the balance of cash of hand within thecorporate requirements. Offering these skills and strong work ethic.
Accomplishments
- Advanced from part time associate to Assistant Manager within 2 years for dependability and ability to multitask.
- Implemented new, interactive employee scheduling system to monitor, gauge and project staffing needs.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Skills
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Work History
Office Manager, 01/2000 to Current
Clinica – Westminster , CO
Clinica – Westminster , CO
- Enhanced collaboration between team members by preparing meeting materials and taking clear notes to distribute to employees.
- Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Communicated corporate objectives across all divisions through regular correspondence and scheduled status updates.
- Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.
- Tracked and recorded expenses and reconciled accounts to maintain accurate, current and compliant financial records.
- Received, screened and routed incoming calls.
- Maintained computer and physical filing systems.
- Developed and implemented office management procedures, increasing training efficiency, team productivity and accuracy.
- Consulted with company management to assess requirements and develop operational enhancements to streamline processes and increase team performance.
- Coordinated special projects and managed schedules.
- Maintained office supplies inventory by checking stock and ordering new supplies as needed.
- Coordinated and maintained impressive office organization to keep facilities efficient, organized and professional.
- Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
- Solved problems timely and effectively, ensuring customer satisfaction.
- Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
Cashier, 01/1998 to 02/2001
Floor & Decor – Rancho Cucamonga , CA
Floor & Decor – Rancho Cucamonga , CA
- Reviewed and resolved differences between accounting information and cash drawer.
- Processed POS transactions, including checks, cash and credit purchases or refunds.
- Worked with managers to complete daily counts and maintain funds security to minimize theft and mismanagement risks.
- Processed nightly deposits
- Reconciled daily waitstaff sales and tips.
- Used cash registers and POS systems to request and record customer orders and compute bills.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Trained as waitress and provided back-up coverage to provide customers with optimal support.
Office Associate, 11/1995 to 05/1998
Beth Israel Lahey Health – Tewksbury , MA
Beth Israel Lahey Health – Tewksbury , MA
- Delivered clerical support by efficiently handling wide range of routine and special requirements.
- Organized, stored and retrieved files to enhance daily operations and support customer needs.
- Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
- Kept reception area clean and neat to give visitors positive first impression.
- Reconciled cash registers nightly and prepared the nightly deposit
- Trained cashiers.
- Maintained the Customer Service desk.
Assistant Manager, 09/1992 to 07/1995
Buffalo Wild Wings – Corona , CA
Buffalo Wild Wings – Corona , CA
- Achieved recognition from senior management for contribution to store success, including managing sales, employees and operations to foster optimal performance.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Monitored security and handled incidents calmly.
Education
High School Diploma: 05/1995
Xavier High School - City
Xavier High School - City
Associate of Arts: Business Economics, 05/1998
University Of Wisconsin -Fox Valley - City
University Of Wisconsin -Fox Valley - City
Certifications
- Certified Custom Picture Framer with Hobby Lobby
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Resume Overview
School Attended
- Xavier High School
- University Of Wisconsin -Fox Valley
Job Titles Held:
- Office Manager
- Cashier
- Office Associate
- Assistant Manager
Degrees
- High School Diploma : 05/1995
Associate of Arts : Business Economics , 05/1998
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