office manager resume example with 5+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :

Dynamic Office Manager with 4 years of experience in supporting day-to-day operational functions to provide smooth-running business. Highly dependable, ethical and reliable support specialist and leader in blending advanced organizational, technical and business acumen. Crucial assistance to office staff and customers with eagerness and attentiveness. Highly dependable, ethical and reliable with proficiency in Excel and document management. Collaborative and driven with skill in ensuring operational and service excellence. Friendly and communicative professional with expertise in payroll, budgeting and vendor communication. Talented coordinator of daily operations. Dedicated to supporting team goals and corporate missions. Goal-oriented manager polished in identifying and implementing process improvements, including administrative workflow coordination and procedure documentation. Offering key strengths in time management and communications across all levels of personnel, management and clientele.

  • Budgetary Planning
  • Data entry
  • Invoicing and billing
  • Scheduling and calendar management
  • Expense reporting
  • Billing
  • Customer relations
  • Workforce Management
  • Training and coaching
  • Report writing
  • File and data retrieval systems
  • Project management
  • Banking operations
Relationship Banker, 11/2022 - Current
Clinica Lafayette, CO,
  • Identified financial needs of customers and presented appropriate product and service options.
  • Educated customers on options for managing financial transactions by leveraging technology, tools and resources.
  • Resolved discrepancies concerning customers' accounts, improving client satisfaction.
  • Compiled new customer information to open accounts and loans, collecting and verifying necessary documentation.
  • Collaborated with mortgage and wealth management partners to assist customers with specialized needs.
  • Modified, opened and closed customer accounts.
  • Processed maintenance, operations and correspondence for new and existing accounts.
  • Attended local gatherings and networking events as bank representative to establish community relations and generate potential customer leads.
  • Helped customer in applying for personal loan.
Teller, 12/2021 - Current
Gamestop Corp. Yorktown, VA,
  • Issued and redeemed money orders, cashier checks, and savings bonds.
  • Built and maintained client relationships through quality, personalized interactions.
  • Performed transactional, operational and customer support tasks through knowledge of bank procedures and products.
  • Handled cash transactions, balanced cash drawers, and performed loan payments.
  • Balanced bank's vault of daily cash for withdrawals and deposits.
  • Demonstrated expertise in identifying and mitigating potential fraud and transaction risks.
  • Increased knowledge of banking products and services by actively participating in available training classes and workshops offered to employees.
  • Served large number of customers during high volume shifts and remained composed and professional in stressful situations.
  • Earned high volume of referrals as part of bank's sales incentive system.
ATM Custodian, 08/2022 - Current
Associated Supermarket City, STATE,
  • Tracked ATM activities and created weekly settlement reports
  • Investigated reconciliation issues such as missed or unscheduled replenishments to compare amounts and trace discrepancies.
  • added cash to the ATM
  • Maintained branch's ATM database and provisions for out-of-hours emergency needs.
Office Manager, 01/2018 - 11/2020
Company Name City, State,
  • Oversaw day-to-day office operations, including receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
  • Handled scheduling and managed timely and effective allocation of resources and calendars.
  • Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
  • Elevated customer satisfaction ratings by resolving client and case issues effectively.
  • Reduced financial discrepancies by accurately managing accounting documentation in QuickBooks while maintaining case costs and billing processes.
  • Automated office operations for managing client correspondence, payment scheduling, record tracking and data communications.
  • Planned for major business changes, including system conversions and office moves.
  • Managed office budget to handle inventory, postage and vendor services.
  • Conducted staff performance evaluations to monitor progress and recommend professional development plan.
Receptionist, 11/2001 - 01/2003
Company Name City, State,
  • Scheduled and confirmed appointments.
  • Delivered administrative support to team members, including making copies, sending faxes, organizing documents and rearranging schedules.
  • Maintained daily calendars, set appointments with clients and planned daily office events.
  • Entered data in excel software to keep records of client information.
  • Coordinated and communicated with clients daily to gather pertinent information.
  • Answered office phone and emails to schedule appointments, forward information and complete task.
Cashier Manager, 12/1999 - 06/2001
Company Name City, State,
  • Supervised counting cash drawers and making bank deposits in compliance with store opening and closing procedures.
  • Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
  • Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
  • Mentored employees and instructed on management of complicated sales, complex issues and difficult customers.
  • Organized and updated schedules to optimize coverage for expected customer demands.
  • Directed merchandising and signage updates for weekly and seasonal promotional changes.
  • Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans and maximize performance.
  • Setting up weekly schedule for employees
Education and Training
: Early Childhood Education, Expected in
Kingsborough Community College of The City University of New York - Brooklyn, NY
Status -
Arabic :
Native/ Bilingual:
Negotiated :
English :
Full Professional:
Negotiated :

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Resume Overview

School Attended

  • Kingsborough Community College of The City University of New York

Job Titles Held:

  • Relationship Banker
  • Teller
  • ATM Custodian
  • Office Manager
  • Receptionist
  • Cashier Manager


  • Some College (No Degree)

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