office manager resume example with 10+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - : - -
Professional Summary

Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.

Meticulous Office Manager with proven performance in streamlining office protocols. Master in conflict resolution and inventory management. Distinguished history of reliability and effective budgeting.

Talented professional considered knowledgeable leader and dedicated problem solver. Brings 18 years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs and improvements.

Driven leadership offering in-depth experience in administration of vital business projects and processes. Excellent communicator and project manager with strengths in daily operations management, workflow improvements and customer service.

Detail-oriented Office Administrator with commensurate experience in Type roles. Demonstrating advanced knowledge of Skill and Area of expertise. Leveraging strong negotiating abilities to secure compensable results in account collections, vendor contracts and talent acquisition.

  • Team Leadership
  • Training and Development
  • Documentation and control
  • Team Bonding
  • Strategic planning
  • Database administration
  • Documentation expertise
  • Workflow planning
  • Sorting and labeling
  • Office administration
  • Technical Support
  • Account Reconciliation
  • Mail handling
  • Excellent multi-tasking ability
  • Contract negotiations
  • Friendly nature
  • Administrative support
  • Clear oral/written communication
  • Bookkeeping
  • Credit and collections
  • Scheduling
  • Project Management
  • Relationship building
  • Clerical support
  • Business administration
  • Staff Management
  • Office management
  • Budgeting
  • Organizational skills
  • Presentation design
  • Performance improvement
  • Travel coordination
Work History
01/2021 to Current
Office Manager Enduracare Acutecare Wilmington, OH,
  • Established and developed strong administrative team by delivering ongoing coaching and motivation and fostering career advancement.
  • Maintained CRM database with customer updates and report generation.
  • Maintained computer and physical filing systems.
  • Developed standard operating procedures for all administrative employees.
  • Utilized client and staff feedback to maintain customer partnerships and increase revenue.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Communicated corporate objectives across divisions through regular correspondence and scheduled status updates.
  • Coached new hires on company processes while managing employees to achieve maximum production.
  • Sourced vendors for special project needs and negotiated contracts.
  • Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
  • Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
  • Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
  • Prepared meeting materials and took clear notes to distribute to stakeholders.
  • Oversaw quality control and productivity rates to increase revenue and production times.
  • Managed office operations while scheduling appointments for department managers.
  • Arranged corporate and office conferences for company employees and guests.
  • Coordinated special projects and managed schedules.
12/2017 to 01/2021
Store Manager Chubbies Shorts Austin, TX,
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
  • Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
  • Devised processes to boost long-term business success and increase profit levels.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Approved regular payroll submissions for employees.
  • Minimized on-site cash with frequent deposits and high accuracy in predicting operations.
  • Rotated stock to achieve optimum appeal and minimize shrinkage.
  • Maintained strong knowledge in handling of perishable products in dairy, meat and produce departments.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Supervised guests at front counter, answering questions regarding products.
  • Bolstered sales volume by implementing incentive program and initiating advanced employee training.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
  • Protected store from loss or theft by setting and enforcing clear security policies.
  • Developed new store location from ground up by hiring and training efficient team.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
  • Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
  • Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
  • Managed inventory control, cash control and store opening and closing procedures.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Set, enforced and optimized internal policies to maintain responsiveness to demands.
  • Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Analyzed and interpreted store trends to facilitate planning.
  • Coached sales associates on product knowledge by using wide variety of training tools.
  • Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
  • Completed point of sale opening and closing procedures.
  • Rotated merchandise and displays to feature new products and promotions.
04/2014 to 07/2017
Claims Adjuster Banner Health Mesa, AZ,
  • Examined claims forms and other records to determine insurance coverage.
  • Interviewed agents and claimants to correct errors or omissions and investigate questionable claims.
  • Evaluated evidence with ultimate goal of creating positive outcomes for client's claims.
  • Testified on behalf of agency as part of criminal and civic proceedings.
  • Reconciled data in direct collection system with accounting system to address discrepancies.
  • Established productive working relationships with public officials and law enforcement officers.
  • Collected premiums on all direct collection files.
  • Conducted comprehensive interviews of witnesses and claimants to gather facts and information.
  • Followed up with insured individuals regarding premium and deductibles payments.
  • Ran Number special projects and initiatives at both local and regional level.
  • Prepared Type documents for managers or legal personnel.
  • Investigated legal issues pertaining to Type claims.
  • Handled Type calls from customers and other stakeholders about Type processes.
  • Developed company-wide quality assurance program.
  • Substantiated legitimate claims and denied unjustified claims.

+ Edit or add your own

  • Partnered with legal counsel on litigation cases.
  • Verified insurance claims and determined fair amount for settlement.
  • Answered customer questions regarding deductibles.
  • Reported to management on customer problems, field conditions, safety issues and policy problems.
  • Analyzed information gathered by investigations to report findings and recommendations.
  • Followed up on potentially fraudulent claims initiated by claims representatives.
  • Prepared summaries of damage, payments and policy coverage.
  • Verified accuracy of Type records to maintain accuracy of records database.
  • Trained other claims staff members on proper handling and evaluation of injury claims.
  • Evaluated insurance policies and analyzed damages to determine coverage.
  • Trained new staff members in detection of external and internal fraud.
  • Drafted investigative reports covering phases of investigation in each case.
  • Maintained suspicious claims database and prepared reports for supervisors.
  • Maintained contact with claimants and attorneys to determine treatment status.
  • Negotiated Type settlement agreements to resolve disputes.
  • Maintained claims data in Type systems.
  • Prepared prosecution packages and restitution proposals.
  • Investigated and assessed damage to property and reviewed property damage estimates.
  • Answered questions posed by insured and attorneys.
  • Reviewed field inspections and coordinated all insurance claim audits.
  • Investigated claims involving potential and suspected fraudulent activities.
  • Documented all investigation activity and presented reports to management.
  • Eliminated claimant, premium and provider fraud.
  • Collected Type information from customers to complete claims and legal files.
  • Organized, planned, and documented materials for Type claims.
  • Directed and coordinated various investigations conducted by field investigation team.
  • Reviewed and analyzed suspicious and potentially fraudulent insurance claims.
  • Compared data from surveillance footage to data on medical reports.
  • Estimated quantifiable characteristics of Type products.
  • Collaborated with claims department and industry anti-fraud organizations to resolve claims.
  • Synthesized data into comprehensive quarterly written reports for management.
  • Reviewed police reports, medical treatment records and physical property damage to determine extent of liability.
  • Monitored Number-clients caseload for each quarter.
05/2011 to 12/2014
File Clerk University Health Care System Evans, GA,
  • Prepared new files and assigned tracking identification numbers, resulting in faster retrievals.
  • Implemented improvements to file systems and procedures.
  • Tracked incoming and outgoing files and materials and maintained accurate records for potential discrepancies.
  • Located missing file materials to help teams meet project deadlines and avoid lost man-hours.
  • Maintained physical and computer-based filing systems.
  • Examined, categorized and sorted incoming documents.
  • Responded to internal and external requests for information.
  • Optimized information gathering and presentations with implementation of practical filing system.
  • Wrote documents outlining file management protocols.
  • Trained junior clerical staff on department procedures.
  • Adhered to company policies and government regulations regarding data oversight and confidentiality to promote overall information security.
  • Upheld confidentiality of information to avoid potential data breaches and client lawsuits.
  • Improved physical and digital filing systems with enhancements to organizational strategies.
  • Cleaned up files regularly by removing outdated information for archival or disposal.
  • Followed up with staff and customers by phone and email regarding missing or needed information and compiled retrieved information into files.
  • Processed correspondence, conducted post office pick-ups, and distributed mail to appropriate parties.
  • Created reports, correspondence and spreadsheets with Microsoft Office programs.
  • Maintained strict data accuracy standards via multiple reviews of Type files for presentation to manager.
  • Classified files based on source, type or other details.
  • Inputted data such as file numbers, new or updated information or document information codes into computer systems to support document and information retrieval.
  • Administered gathering and preparation of Type files within strict deadlines.
Expected in 06/2004 to to
High School Diploma : General Studies
Carl Schurz - Chicago Il,

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Resume Overview

School Attended

  • Carl Schurz

Job Titles Held:

  • Office Manager
  • Store Manager
  • Claims Adjuster
  • File Clerk


  • High School Diploma

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