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Office Manager Resume Example

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OFFICE MANAGER
Summary

Diligent and detail-oriented Administrator with proven history of effective team management. Professionally coordinate files, correspondence and resources to boost productivity and facilitate efficient operations. Skilled in general office processes and optimization strategies.

Experience
08/2018 - CurrentCompany Name - Office ManagerCity, State
  • Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within a high-volume environment.
  • Instructed patients on postoperative care to protect dental work and promote healing.
  • Maintained master calendar and scheduled new appointments based on provider availability.
  • Answered and managed incoming calls and emails.
  • Collected payments from patients and arranged payment schedules.
  • Educated patients on techniques to optimize oral hygiene, control plaque and protect teeth and gums.
  • Arranged documents for insurance claims.
  • Protected patients by sterilizing instruments and equipment between every consultation.
  • Verified, updated and entered patient information into system.
  • Scheduled cleanings and dental appointments for patients using Open Dental.
  • Tracked differences between plans to correctly determine eligibility and assess claims against benefits and data entry requirements.
  • Evaluated pending claims to identify and resolve problems blocking auto-adjudication.
  • Sent clinical request and missing information letters to obtain incomplete information.
  • Administered standard contract benefits to process pending claims for dental benefits.
  • Validated insurance and advised patients of benefits and coverage.
  • Submitted claims to insurance companies and clearinghouses.
  • Complied with insurance regulations dictated by local, state and federal agencies.
  • Informed patients of claims status after filing insurance claims.
  • Verified that patients had the proper insurance coverage prior to any procedures or appointment scheduling.
  • Updated all patient and insurance data regularly and carefully inputted changes into company's computer system.
  • Called insurance companies to ascertain pertinent information regarding policies and payment benefits for patients.
  • Checked documentation for appropriate coding, catching errors and making revisions.
  • Instructed clients on amounts covered under benefits plans in easy-to-understand terminology.
  • Organized supply purchases, equipment upgrades and operating expenses.
  • Managed operations for 8-person dental practice, facilitating excellent patient support services, direction and guidance. dental practice, facilitating excellent patient support services, direction and guidance.
  • Scheduled patient appointments and effectively handled cancellations and last-minute adjustments.
  • Responded to patient queries and concerns to resolve issues in accordance with company policies and procedures, healthcare regulations and dental board standards.
  • Implemented proactive measures to safeguard health and well-being of communities, utilizing good oral health and PPE.
  • Educated patients on treatment procedures and post-procedure home care.
  • Solicited vendor quotes to determine optimal material purchase pricing.
  • Increased office organization by developing filing system and customer database protocols.
  • Updated employee paperwork and records.
  • Oversaw office inventory and timely reordering of supplies.
  • Wrote professional business correspondence to maintain strong line of communications.
  • Distributed company correspondence, including memos and updates to reinforce and apprise departments and divisions of corporate objectives and developments.
  • Interviewed, onboarded, developed and oversaw daily activities of 8 clerical and administrative office personnel.
  • Entered invoice data into company database and updated details, including customer contacts and delivery dates to keep information current.
02/2018 - 09/2018Company Name - BaristaCity, State
  • Maintained calm demeanor during high-volume periods and special events.
  • Greeted guests with pleasant smile and superior customer service.
  • Protected store assets and facilities by complying with company policies and procedures.
  • Managed inventory by establishing and adjusting ordering parameters, accurate forecasting and monitoring waste.
  • Memorized official and off-menu preparations to serve all customer beverage desires.
  • Restocked counter and customer areas to maintain adequate items levels for expected needs.
  • Listened to customer desires and needs to recommend optimal products.
  • Operated cash register, collected payments and provided accurate change.
  • Prepared and served hot and cold beverages such as coffee, espresso drinks, blended coffees and teas.
  • Cleaned and sanitized work areas, utensils and equipment.
08/2017 - 08/2018Company Name - Head Girls Soccer CoachCity, State
  • Prepared athletes for games with well-coordinated schedule of practices and individual training.
  • Communicated effectively with coaches and fellow athletes, including organizing meetings.
  • Applied evaluation techniques and personal knowledge to assess abilities to assign players to correct positions on team.
  • Consulted with athletic director and coaching staff to assess team structure and devise recruitment strategies.
  • Reviewed game tapes of competitor matches to understand strategies and plan approaches.
  • Oversaw rigorous practice sessions to enhance individual skills and team gameplay.
  • Developed training and exercise programs to meet individual requirements and team play strategies.
  • Maximized athlete performance by overseeing targeted physical conditioning programs.
06/2012 - 06/2017Company Name - Head Soccer CoachCity, State
  • Improved team behavior by modeling correct actions and instilling discipline.
  • Improved player health by optimizing nutritional plans and recommending enhanced life choices.
  • Checked equipment and monitored common areas to maintain neatness, organization and proper upkeep while remaining vigilant on safety.
  • Ran soccer drills and fitness circuits to improve athletes' coordination and competitors on and off field.
Skills
  • Budgetary Planning
  • Scheduling and calendar management
  • Customer relations
  • Invoicing and billing
  • File and data retrieval systems
  • Accounts payable and receivable
  • Expense reporting
  • Data entry
  • Training and coaching
  • Billing
  • Microsoft Office
Education and Training
Western Oregon UniversityCity, State

March 2017- March 2018 Transferred to LCC

2018Lane Community CollegeCity, StateAssociate of Arts: Transfer Degree With A Focus of Business
2015Churchill High SchoolCity, StateHigh School Diploma
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Resume Overview

School Attended

  • Western Oregon University
  • Lane Community College
  • Churchill High School

Job Titles Held:

  • Office Manager
  • Barista
  • Head Girls Soccer Coach
  • Head Soccer Coach

Degrees

  • Associate of Arts : Transfer Degree With A Focus of Business
    High School Diploma

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