Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:

Diligent and detail-oriented Administrator with proven history of effective team management. Professionally coordinate files, correspondence and resources to boost productivity and facilitate efficient operations. Skilled in general office processes and optimization strategies.

  • Budgetary Planning
  • Scheduling and calendar management
  • Customer relations
  • Invoicing and billing
  • File and data retrieval systems
  • Accounts payable and receivable
  • Expense reporting
  • Data entry
  • Training and coaching
  • Billing
  • Microsoft Office
Office Manager, 08/2018 to Current
ComcastEnglewood, CO,
  • Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within a high-volume environment.
  • Instructed patients on postoperative care to protect dental work and promote healing.
  • Maintained master calendar and scheduled new appointments based on provider availability.
  • Answered and managed incoming calls and emails.
  • Collected payments from patients and arranged payment schedules.
  • Educated patients on techniques to optimize oral hygiene, control plaque and protect teeth and gums.
  • Arranged documents for insurance claims.
  • Protected patients by sterilizing instruments and equipment between every consultation.
  • Verified, updated and entered patient information into system.
  • Scheduled cleanings and dental appointments for patients using Open Dental.
  • Tracked differences between plans to correctly determine eligibility and assess claims against benefits and data entry requirements.
  • Evaluated pending claims to identify and resolve problems blocking auto-adjudication.
  • Sent clinical request and missing information letters to obtain incomplete information.
  • Administered standard contract benefits to process pending claims for dental benefits.
  • Validated insurance and advised patients of benefits and coverage.
  • Submitted claims to insurance companies and clearinghouses.
  • Complied with insurance regulations dictated by local, state and federal agencies.
  • Informed patients of claims status after filing insurance claims.
  • Verified that patients had the proper insurance coverage prior to any procedures or appointment scheduling.
  • Updated all patient and insurance data regularly and carefully inputted changes into company's computer system.
  • Called insurance companies to ascertain pertinent information regarding policies and payment benefits for patients.
  • Checked documentation for appropriate coding, catching errors and making revisions.
  • Instructed clients on amounts covered under benefits plans in easy-to-understand terminology.
  • Organized supply purchases, equipment upgrades and operating expenses.
  • Managed operations for 8-person dental practice, facilitating excellent patient support services, direction and guidance. dental practice, facilitating excellent patient support services, direction and guidance.
  • Scheduled patient appointments and effectively handled cancellations and last-minute adjustments.
  • Responded to patient queries and concerns to resolve issues in accordance with company policies and procedures, healthcare regulations and dental board standards.
  • Implemented proactive measures to safeguard health and well-being of communities, utilizing good oral health and PPE.
  • Educated patients on treatment procedures and post-procedure home care.
  • Solicited vendor quotes to determine optimal material purchase pricing.
  • Increased office organization by developing filing system and customer database protocols.
  • Updated employee paperwork and records.
  • Oversaw office inventory and timely reordering of supplies.
  • Wrote professional business correspondence to maintain strong line of communications.
  • Distributed company correspondence, including memos and updates to reinforce and apprise departments and divisions of corporate objectives and developments.
  • Interviewed, onboarded, developed and oversaw daily activities of 8 clerical and administrative office personnel.
  • Entered invoice data into company database and updated details, including customer contacts and delivery dates to keep information current.
Barista, 02/2018 to 09/2018
Fifth WallDurham, NC,
  • Maintained calm demeanor during high-volume periods and special events.
  • Greeted guests with pleasant smile and superior customer service.
  • Protected store assets and facilities by complying with company policies and procedures.
  • Managed inventory by establishing and adjusting ordering parameters, accurate forecasting and monitoring waste.
  • Memorized official and off-menu preparations to serve all customer beverage desires.
  • Restocked counter and customer areas to maintain adequate items levels for expected needs.
  • Listened to customer desires and needs to recommend optimal products.
  • Operated cash register, collected payments and provided accurate change.
  • Prepared and served hot and cold beverages such as coffee, espresso drinks, blended coffees and teas.
  • Cleaned and sanitized work areas, utensils and equipment.
Head Girls Soccer Coach, 08/2017 to 08/2018
Idaho Falls School District 91Idaho Falls, ID,
  • Prepared athletes for games with well-coordinated schedule of practices and individual training.
  • Communicated effectively with coaches and fellow athletes, including organizing meetings.
  • Applied evaluation techniques and personal knowledge to assess abilities to assign players to correct positions on team.
  • Consulted with athletic director and coaching staff to assess team structure and devise recruitment strategies.
  • Reviewed game tapes of competitor matches to understand strategies and plan approaches.
  • Oversaw rigorous practice sessions to enhance individual skills and team gameplay.
  • Developed training and exercise programs to meet individual requirements and team play strategies.
  • Maximized athlete performance by overseeing targeted physical conditioning programs.
Head Soccer Coach, 06/2012 to 06/2017
University Of UtahFarmington, UT,
  • Improved team behavior by modeling correct actions and instilling discipline.
  • Improved player health by optimizing nutritional plans and recommending enhanced life choices.
  • Checked equipment and monitored common areas to maintain neatness, organization and proper upkeep while remaining vigilant on safety.
  • Ran soccer drills and fitness circuits to improve athletes' coordination and competitors on and off field.
Education and Training
: , Expected in
Western Oregon University - Monmouth, OR

March 2017- March 2018 Transferred to LCC

Associate of Arts: Transfer Degree With A Focus of Business, Expected in 2018
Lane Community College - Eugene, OR
High School Diploma: , Expected in 2015
Churchill High School - Eugene, OR

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School Attended

  • Western Oregon University
  • Lane Community College
  • Churchill High School

Job Titles Held:

  • Office Manager
  • Barista
  • Head Girls Soccer Coach
  • Head Soccer Coach


  • Associate of Arts
  • High School Diploma

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