Office Manager resume example with 14+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:

Innovative Accountant proficient in extracting financial data from various reporting systems and suggesting key operational changes.

  • Highly analytical
  • Solution-oriented
  • Valued team player
  • Thrives under pressure
  • Microsoft Excel expert
  • Experienced with VBA programming
  • Accounting systems assessment

Managed a successful 12-month digital conversion project of 100,000 pages of client contracts. As departmental project manager it was my responsibility to ensure that every document was complete and properly codified and scanned for nearly 2,000 clients.

Successfully managed a five-person team tasked with improving the reconciliation rate of unearned revenue accounts. Devised and implemented a process to account for $1 million of gift cards, certificates, and vouchers for 500 client locations. Maintained strong communication with Area VP's regarding outstanding balances. Improved reconciliation rate from 51% per month to 90%.

Created a macro to assist with input of contract information into the SAP system, which cut the process time by 180%.

Office Manager, 09/2012 to Current
ComcastHouston, TX,
  • Manage the financial operations of a fine-dining restaurant.
  • Perform accounting for two business entities using QuickBooks, including budgeting, cash flow forecasting, and variance analysis.
  • Analyze costs and revenues to project future trends, and implement controls to maximize profits.
  • Perform month- and year-end close, and file quarterly tax returns.
  • Utilize MS Excel macros and pivot tables to create custom financial reports in order to better analyze financial data.
  • Maintain in-house payroll system and ensure that federal and state payroll and sales taxes are filed and remitted in a timely manner.
  • Determine menu item prices based on fixed and variable costs, and anticipated profit margin.
  • Perform monthly inventory counts and valuation of food and liquor inventories.
  • Ensure that restaurant is operating in accordance with all governmental permits and regulations.
  • Develop positive relationships with vendors and negotiate credit terms in order to manage financial leverage.
  • Perform HR functions including hiring and terminations, scheduling, employee discipline, and maintaining employee records.
  • Ensure that building and all equipment is in working condition and facilitate inspections and repairs when necessary.
Accounting Specialist, 09/2007 to 10/2010
365 Retail MarketsKansas, IL,
  • Promoted to Accounting Specialist position and selected as first member of new internal control team.
  • Developed and implemented internal controls to improve efficiency and eliminate waste in critical department processes.
  • This involved creating MS Visio flowcharts and written narratives, training the department, creating statistics to identify areas needing improvement, and valuating financial risk of audit findings.
  • Maintained and reconciled assigned accounts using SAP and ensured that accounts were presented in accordance with IFRS standards.
  • Worked with IT department to develop custom SAP transactions for use by the Accounting department.
  • Created MS Excel macros, pivot tables, and MS Access databases to improve processes; implemented these for use by multiple departments (100 people).
  • Regarded as department SME for IFRS accounting treatment, contract accounting, and for solving complex accounting issues.
  • Managed accounting team during month-end financial close, and participated in month-end close conference calls with Senior Finance VP's and Accounting Director.
  • Managed departmental and inter-departmental projects as needed.
Senior Accountant, 01/2006 to 09/2007
American TowerCanton, OH,
  • Maintained portfolio of 200 client accounts by providing exceptional customer service and accounting support to onsite chef managers, controllers, and district managers.
  • This involved using SAP to post journal entries, analyze and prove balance sheet accounts, and prepare financial statements and contractual invoices; and assisting onsite personnel with financial questions, accounting treatment, and client contract interpretation.
  • Improved department training materials and trained new-hires.
  • Performed month-end financial close using SAP.
  • Supervised two staff accountants.
Staff Accountant/Auditor, 09/2004 to 2006
Tronconi Segarra & Associates LLPCity, STATE,
  • Performed financial audits for a variety of clientele, with a focus on manufacturing companies.
  • Audited defined benefit and defined contribution retirement plans, and student financial aid programs.
  • Performed variance analysis and other analytical procedures on clients' books to determine financial trends.
  • Prepared auditors' reports and financial statements, and posted adjusting journal entries.
  • Identified and communicated auditing matters to management, and devised plans to address issues.
Bachelor of Science: Business Administration, Expected in 2004
State University of New York at Buffalo - Amherst, NY

Registered Accounting Program


Accounting, auditing, budgeting, cash flow, contract accounting, cost analysis, financial statement analysis, forecasting, formulating internal controls, hiring, leadership, macros, MS Access, Excel, Visio, & Powerpoint, payroll, process improvement, project management, sales & use taxes, QuickBooks, SAP, scheduling, statistics, training materials, variance analysis

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Resume Overview

School Attended

  • State University of New York at Buffalo

Job Titles Held:

  • Office Manager
  • Accounting Specialist
  • Senior Accountant
  • Staff Accountant/Auditor


  • Bachelor of Science

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