Astute professional highly skilled in scheduling, training and managing busy specialty practices. Talented individual with more than 8 years of experience in payroll administration and new employee mentoring. History of positive management resulting in improved operations and employee retention.
Skills
Training/Development
Team Building
Sales Tracking
Performance Metrics Analysis
Recruitment and Retention
Employee Performance Evaluations
Sales Promotion
Operational Standards
Administrative Management
Management Training
Hiring and Onboarding
Inventory Tracking and Management
Payroll Administration and Timekeeping
Logistics
Billing Processes
Records and Database Management
Insurance Eligibility and Verification
Effective Multitasking
Patient Registration
Reminder Calls
Medical Practice Operations
Time Management
Credentialing Process
Verifying Credentials
Work History
10/2020 to Current
Office ManagerErgomed – Remote, OR,
Communicated effectively with staff members, physicians and patients, employing active listening and interpersonal skills.
Provided proper scheduling of patients, ensuring timely and effective allocation of resources and calendars.
Assessed processes and procedures, complying with OSHA and HIPAA regulations.
Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing and accounts receivable.
Developed close working relationships with front office and back office staff.
Addressed and remedied all patient or team member issues.
Implemented onboarding for new employees, which enabled each to effectively learn tasks and job duties.
Leveraged patient feedback and performed continuous process improvements to streamline day-to-day business operations and patient satisfaction.
Oversaw accounting, budgeting, and financial reporting.
Built relationships with physicians to create steady referral pipeline.
Coordinated patient scheduling, check-in, check-out and payments for billing.
Responded to correspondence from insurance companies to verify patient's coverage.
Contributed to and helped lead employee staff meetings, reporting trends in procedures, advising leadership on resources needed and preparing information to be disseminated.
Conducted primary source verifications such as background checks and board certifications.
Received and evaluated applications to look for missing and inaccurate information.
Obtained NPI numbers for providers and facilities and updated existing profiles.
Enrolled providers and Medicaid, Medicare and private insurance plans.
09/2012 to 10/2020
Dock to Stock Manager Heyday – Atlanta, GA,
Responsible for training and supervising front line staff to ensure efficient and friendly environment is maintained, always striving for world class customer service for every guest experience
Manage store stock and merchandising teams ensuring efficiency and presentation goals are exceeded and all incoming freight is properly processed and presented on sales floor
Engaging customers before and after their shopping experience to ensure satisfaction levels are met and build customer loyalty
Merchandise Presentation
Time Management
Logistics
Enforce all company front line procedures including inventory tracking, suggestive selling, tracking associate performance standards, ensuring customer loyalty program participation, and visual presentation standards are maintained
Productivity Management
Staff Development
Consistently outperforming peers in registration of new customers to company loyalty program and exceeding standards in customer feedback and leading store in customer compliments.
Accomplished multiple tasks within established timeframes.
Established and updated work schedules to account for changing staff levels and expected workloads.
Maintained neat and organized backroom to easily access merchandise and drive sales.
Labeled, organized and located inventory items in staging areas or on shelves according to quantity, size or type of material.
12/2013 to 01/2015
Sales AssociateKangaroo Express – City, STATE,
Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
Provided positive first impressions to welcome existing, new and potential customers.
Helped customers locate products and checked store system for merchandise at other sites.
Answered customer questions regarding sizing, accessories and proper care for merchandise.
Engaged with customers to effectively build rapport and lasting relationships.
Increased sales by offering advice on purchases and promoting additional products.
Education
Expected in 06/2011 to to
High School Diploma: Douglas Byrd High School - Fayetteville, NC GPA:
Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.