office manager resume example with 10+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Professional Summary

To obtain a position in the medical environment that allows me to contribute my service as a medical professional. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

  • Orientation and Onboarding
  • Leadership Development
  • Simulation Leadership
  • Role Playing
  • Attention to Detail
  • Team Exercises
  • Procedure Manual Writing
  • Employee Interviewing
  • Work Coordination
  • Decision Making
  • Clear Communication
  • Data Entry
  • Employee Relations
  • Problem Solving
  • Coaching and Development
  • Verbal and Written Communication
  • Employee Performance Reviews
  • Documentation and Recordkeeping
Work History
03/2020 to Current Office Manager Connectwise | Harlan, IA,
  • Responsible for the day to day operations of assigned offices.
  • Ensures smooth and efficient patient flow, minimizing patient satisfaction.
  • Ensures appointments are scheduled according to defined protocols.
  • Works with physicians of assigned practice to ensure practice operations support optimization of physician/provider productivity.
  • Implements and monitors compliance with clinical and administrative polices and procedures developed by practice and health system leadership.
  • Ensures medical records are maintained in a organized, up to date, and confidential manner.
  • Coordinate purchasing of supplies and equipment, working within established budgetary guidelines and obtaining required approval for expenditures as appropriate.
  • Conducts routine staff meetings to address operational issues and facilitate teamwork.
  • Ensures all associates working within assigned practice provide excellent customer service, interacting with all patients, their families, members of the medical staff and other customers in a courteous and professional manner.
  • Ensures all phone calls are answered and triaged according to defined protocols, and handled in a courteous and efficient manner.
  • Receives and addresses patient concerns; identifies areas of corrective action and implements changes as necessary.
  • Ensures all revenue cycle functions performed within the assigned practice are performed accurately and consistently. This includes: Collection of patient copayments, deductibles, and other point-of- service payments.

Financial counseling for uninsured and underinsured.

Precertification of services.

Collection, reconciliation and timely transmission of cash receipts.

Collection, reconciliation and timely transmission of patient encounter forms/charge tickets.

  • Partners with Practice Management to monitor budget performance and meet budget defined budgetary targets.
  • Serves as role model for staff as it relates to professionalism and customer service.
  • Promotes and supports the development and maintenance of positive morale throughout assigned office.
  • Contributes to the development and maintenance of teamwork throughout the assigned practice.
  • Sets goals and performance expectations for subordinate associates. Provides feedback to associates regarding performance. Counsels and documents performance deficiencies as appropriate. Partners with practice management and human resources to manage out consistent underperformers.
  • Establishes staff work schedules to ensure office is adequately and appropriately staffed to optimize office efficiency and patient flow while appropriately controlling labor expense and minimize overtime.
  • Leads the recruitment and interview process for subordinate associates.
  • Ensures all subordinate associates are adequately oriented and trained. Establishes a departmental orientation process for all new hires. Seeks outside resources to support training as appropriate.
  • Perform other duties as assigned.
  • Assessed processes and procedures, complying with OSHA and HIPAA regulations.
  • Addressed and remedied all patient or team member issues.
  • Developed close working relationships with front office and back office staff.
2013 to 02/2020 Team Lead Peddle | Austin, TX,
  • Performs selected clerical and administrative duties, and assists physicians as part of the care team.
  • Conducts pre-visit planning by reviewing and updating patient charts prior to appointment with recent test results and correspondence.
  • Responds to patient communications and transfers calls or delivers complete messages to the appropriate individual per practice protocol.
  • Assembles and prepares patient charts for scheduled appointments; requests patient information from outside sources as needed.
  • Checks patients in and out, verifies insurance/benefit coverage and collects co-pays and/or payment toward account balances at the time of service.
  • Ensures that all patient forms are completed based on office guidelines and that necessary information changes are made at each visit.
  • Maintains the computerized appointment schedule; schedules appointments, and maintains a record of physician schedules and days off to avoid scheduling conflicts.
  • Assists in managing the patient referral process
  • Records information on logs, ledgers and deposits accurately and neatly.
  • Maintains patient records and documents within the patient’s electronic chart.
  • Delivers incoming mail and/or packages to the proper person upon receipt, processes required outgoing mail and distributes faxes.
  • Participates in educational activities and programs.
  • Prepares for and reports at meetings as required
  • Maintains strict confidentiality under HIPAA guidelines and treats staff, physicians, patients and visitors with respect.
  • Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
  • Trained new team members by relaying information on company procedures and safety requirements.
2013 to 2013 Medical Professional/DME Coordinator Fredericksburg Orthopedics Associates | City, STATE,
  • Provide education to patients on the application, use, care, and expected outcome for orthopedic durable medical equipment (DME) products as indicated by the physician instructions and manufacturer recommendations.
  • Educate patients on insurance plans and provisions, financial responsibility, and collection of patient portion.
  • Insure that all necessary documentation is obtained as it relates to payer requirements, standard operating procedures, and the Ancillary Advantage compliance program.
  • Perform patient/customer scheduling, education, order processing, delivery, and courtesy call back.
  • Actively promote and foster good relations interdepartmentally and with physician’s clinical and surgery center personnel, external case managers, payers, and suppliers.
  • Track, maintain, and order durable medical equipment (DME) products for the location including inventory and equipment.
  • Manage site profitability.
  • Comply with all elements of HIPAA, Medicare, Medicaid, and other required programs.
  • Develop and maintain site specific operational manual.
  • Local travel may be required for product delivery and pick-up.
  • Completed all paperwork, recognizing any discrepancies and addressing them in a timely fashion.
2011 to 2013 Floater/ Front Desk Receptionist Fredericksburg Orthopaedic Associates | City, STATE,
  • Assist and backup multiple positions which include flexible shifts within the Physical Therapy Department at all locations during staff shortages and/or to meet the basic needs of the office daily.
  • Greeting and directing patients and visitors.
  • Answering phones.
  • Scheduling new patient and follow-up appointments.
  • Review appointment charts.
  • Generate dictation & encounters forms.
  • Collecting co-pays & deductibles.
  • Balancing all payments received.
  • Scanning in all patient demographics, medical chart data and other medical notes given by the doctor and patient.
  • Insurance Verification & Referrals.
  • Duties include but not limited to having knowledge of all insurance regulations pertaining to an individual coverage for therapy visits, obtaining authorizations through workwoman’s compensation adjusters, calling individual insurance companies for health benefits, recording in charts on treatment sheet the tracking of benefits that are allowed, accessing websites for authorizations, set up charts and prep to show patients benefits Charge Payment Entry & Posting.
  • Duties include but not limited to learning how to post daily ticket or payments into Nterprise system.
  • Balancing and running journals as needed.
Expected in 2006 to to Administrative and Clinical Medical Assistant | Career Training Solutions Fredericksburg, , VA GPA:
Expected in 2000 to to | Chancellor High School, Fredericksburg, VA GPA:

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Resume Overview

School Attended

  • Career Training Solutions Fredericksburg
  • Chancellor High School

Job Titles Held:

  • Office Manager
  • Team Lead
  • Medical Professional/DME Coordinator
  • Floater/ Front Desk Receptionist


  • Administrative and Clinical Medical Assistant

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