office manager resume example with 16+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

Adaptable Office Manager with distinguished skills in budgeting, data entry and communications. Offers expert abilities in streamlining offices for improved functionality and productivity. Quick to support visitors and staff with diverse needs. Detail-oriented Office Manager experienced in overseeing and improving office services. Diplomatic and patient professional possessing creative mindset to drive needed improvements. Skilled with business correspondence, bookkeeping and project management. Motivated Office Manager with proven track record in staff recruitment, training and oversight. Expert in CRM and office management system operations for routine use and continuous optimization. Detail-focused approach to resource management and day-to-day planning.

  • CRM and office management software
  • Budgetary Planning
  • Expense reporting
  • Proposal writing
  • Banking operations
  • File and data retrieval systems
  • Training and coaching
  • Billing
  • Scheduling and calendar management
  • Event coordination
  • Invoicing and billing
  • Workforce Management
  • Customer relations
  • Project management
  • Accounts payable and receivable
  • Data entry
  • Friendly, positive attitude
01/2022 to Current Office Manager Dungarvin, Inc. | Madison, WI,
  • Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
  • Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
  • Updated details in company database by keying in customer contacts and delivery dates.
  • Managed office inventory and placed new supply orders.
  • Handled scheduling and managed timely and effective allocation of resources and calendars.
  • Elevated customer satisfaction ratings by resolving client and case issues effectively.
  • Reduced financial discrepancies by accurately managing accounting documentation in QuickBooks while maintaining case costs and billing processes.
  • Automated office operations for managing client correspondence, payment scheduling, record tracking and data communications.
  • Directed and oversaw office personnel activities.
  • Solicited vendor quotes to determine optimal material purchase pricing.
  • Distributed memos and updates to apprise departments and divisions of corporate objectives and developments.
  • Managed office budget to handle inventory, postage and vendor services.
  • Culled knowledge of federal and state-level mandates to assess compliance across areas of operation.
  • Discussed performance-based objectives with department managers to determine contributory value of office programs.
09/2009 to 01/2022 Owner Blackhawk Transport | Lubbock, TX,
  • Promoted business on social media platforms to maximize brand identity and generate revenue.
  • Oversaw staff hiring, initiating new training and scheduled processes to streamline operations.
  • Developed business and marketing plans and prepared monthly financial reports.
  • Set pricing structures according to market analytics and emerging trends.
  • Led startup and opening of business and provided business development, creation of operational procedures and workflow planning.
  • Trained teams on specific operations, applicable procedures and techniques for each job site.
  • Supervised performance of workers with goals of improving productivity, efficiency and cost savings.
  • Enhanced operational performance by developing effective business strategies, systems and procedures.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Secured long-term accounts, managing sales presentations to promote product and brand benefits.
  • Oversaw project execution, phase progress, workmanship and team performance to drive on-time completion of deliverables.
  • Assessed, optimized and elevated operations to target current and expected demands.
  • Hired and mentored core start-up team, working to outline initial company policies and procedures.
  • Analyzed client business needs and assisted in determining appropriate resources and strategies.
  • Hosted fundraising events for various charities to boost brand awareness and community engagement.
  • Directed hiring and training of new department managers to drive organizational improvements.
  • Recruited exceptional job candidates via diverse traditional and digital routes for suitability for key positions.
11/2005 to 08/2019 Class a Commercial Driver Waste Management | Salem, VA,
  • Performed pre- and post-trip vehicle inspections using knowledge of safe and effective loading and handling procedures in coordination with company checklist.
  • Maneuvered equipment expertly and safely in areas with obstacles and limited space without injury or damage to equipment or products.
  • Delivered and unloaded products at designated location at customer site using tractor-trailers, ramps, lift gates, pallet jacks and load bars.
  • Navigated and planned each route with up-to-date GPS support, accounting for weather or construction issues, to prevent costly and avoidable delays.
  • Drove commercial vehicles over-the-road across 3 states and mastered state, local and federal traffic laws and regulations, resulting in safe on-time deliveries and satisfied customers.
  • Verified customer orders arrived on time and in top-quality condition, corresponded precisely to initial order and met with complete customer satisfaction.
  • Reviewed paperwork for completeness and accuracy, checked orders for correct number of boxes and corrected addresses and support documentation.
  • Completed time cards, entered trip data into on-board computer, completed paper logs and maintained schedule of deliveries per dispatch instructions.
  • Addressed and resolved customer concerns, problems and questions professionally and courteously and developed positive long-range working relationships with repeat customers.
  • Made and broke up sets of trailers by using and handling converter gear, inspected truck equipment such as tires, lights, brakes, gas, oil and water and performed minor repairs.
  • Communicated Immediately with manager regarding accidents involving equipment damage or on-the-job injuries and completed proper forms promptly.
  • Demonstrated safe driving by observing road rules, exercising caution in unfamiliar areas and maintaining vehicle control.
  • Loaded, balanced and secured product to safely transport goods.
  • Maintained telephone and radio contact with supervisor to receive delivery instructions.
  • Hooked and unhooked trailers from tractor and converter dollies.
  • Utilized pallet jacks and forklifts to load and unload materials off trucks.
  • Delivered customer orders to homes and places of business within established time frames.
  • Retained valid proof of insurance and registration in vehicles.
  • Established relationships with customers through use of interpersonal, active listening and inquiry response skills.
  • Completed transfers at hubs and final destinations to keep routes on schedule.
  • Conducted vehicle inspections before and after every trip and performed minor repairs to keep truck functional.
  • Logged driving hours and fuel usage data on time to keep reports current.
  • Conducted emergency roadside repairs, changed tires, replaced light bulbs and installed fuses and tire chains.
  • Eliminated downtime and maximized revenue by providing top product shipment delivery quality control.
  • Measured temperature of haul and refrigerated area of truck.
10/2014 to 08/2018 Computer Technician Indyne Inc. | Clear, AK,
  • Identified hardware issues caused by component failures using approved diagnostic tools.
  • Configured computers to network drivers and connected to printers and other peripheral equipment.
  • Responded to assistance requests from users and directed individuals through basic troubleshooting tasks.
  • Explained technology-related details in easy-to-understand terms to individuals from different backgrounds and in various job positions.
  • Consulted via telephone to understand user problems, run through testing scripts and ask probing questions to locate root causes.
  • Built and repaired 275 computers according to schedule.
  • Notified appropriate personnel of equipment malfunctions, providing timeframes for potential remedial measures.
  • Communicated with ticket submitters to provide updates on in-process repairs and restoration timeframes.
  • Produced data reports on enacted repairs and replacements for budgeting concerns.
  • Coordinated with hardware and software vendors to obtain warranty services, external technical support and replacement products.
  • Performed functionality testing on various systems and applications to confirm suspected faults and malfunctions.
  • Detected and corrected error messages within software and hardware reporting systems.
  • Monitored computer and processing equipment dashboards to rapidly respond to faults and malfunctions.
  • Documented repair processes and helped streamline procedures for future technical support actions.
  • Disassembled computer systems to troubleshoot and resolve hardware issues.
  • Removed malware and viruses from laptops and desktop systems using specialized software.
  • Configured new employee work stations consisting of hardware, software and peripheral devices.
  • Installed appropriate security patches to eliminate security vulnerabilities.
  • Updated software versions with patches and new installations to close security loopholes and protect users.
  • Conducted routine maintenance on servers and systems, keeping networks fully operational during peak periods.
Education and Training
Expected in 05/2010 to to Nurse Assistant | Nursing Assistance Savannah Technical College, Savannah, GA GPA:
  • Promoted from Sales to Office Manger , in less than 12-months
  • Consistently maintained high customer satisfaction ratings.
  • Developed relationships with 300 new clients and typically exceeded sales goals by 65%
  • Maintained consistent and on-time delivery record with 100% of all orders arriving on-time or ahead of schedule.

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Resume Overview

School Attended

  • Savannah Technical College

Job Titles Held:

  • Office Manager
  • Owner
  • Class a Commercial Driver
  • Computer Technician


  • Nurse Assistant

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