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Office Manager Resume Example

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OFFICE MANAGER
Professional Summary

I have over 16 years of experience that I am able to utilize to fulfill the company's strategic requirements.

I understand leadership, organizational skills, customer service, operational excellence and improvements. I am adaptable and willing to embrace new processes and learn new things.

I am results-oriented, hard working, confident and have strong moral values.

Skills
  • Ability to manage multiple responsibilities and priorities
  • Accounts payable, receivables and reconcile
  • Attention to detail is critical
  • Contract negotiations
  • Credit and collections
  • Customer service skills and the ability to resolve problems and prevent customer dissatisfaction
  • Data entry, invoicing and processing
  • Leadership skills
  • Motivational
  • Operations management
  • Policy and procedure modification
  • Proficiency in basic computer skills
  • Sales growth
  • Sorting and labeling
  • Strong organization skills
  • Technical support
Work History
Office Manager09/2001 to 05/2020
Company Name – City, State
  • Ability to assist with merchandising and store product set-up.
  • Accounts payable and receivable.
  • Acquire new business and manage existing relationships.
  • Answer multi-line phone systems. (received, screened and routed incoming calls)
  • Appliance part orders for store stock and customers.
  • Appliance model and serial product lookup for technicians.
  • Appliance breakdowns / exploded view sheets.
  • Assist in maintaining cleanliness of store.
  • Authorize direct bill accounts with General Manager and monitor administration of Accounts Receivable.
  • Bank deposits, receipts and withdrawals.
  • Call in and online orders for customers.
  • Compared vendor prices and negotiated for optimal savings.
  • Developed and maintained relationships with Customer Care Service Managers, Field Service Managers and Regional Sales / Service Managers.
  • Employee hire, schedule and payroll.
  • Ensure leads are actively managed and followed up on.
  • Exceptional communication and customer service / problem solving skills.
  • Filing papers in proper folders.
  • Inventory management for all appliances on floor and parts.
  • Maintained office supplies inventory by checking stock and ordering new supplies as needed.
  • Monthly reports on sales.
  • Office inventory regarding parts, including ordering and requisitions, stocking and shipment receiving for store stock and customers.
  • Provide face to face assistance to customers through buying process to include merchandise selection, payment and finance options and pick up and delivering.
  • Scheduled appointments for in-home service for Midland / Odessa and surrounding areas.
  • Service contracts that were created and finalized; Updated with current information, such as W9, Certificate of Liability Insurance, Automobile Insurance, etc.
  • Prepared sales taxes for company. (Texas Comptroller esystems)
  • Resolved customer issues, needs and / or complaints quickly.
  • Sales of appliances, parts and in home service calls.
  • Travel rates calculated and managed.
  • Warranty billing / claims processor. (Alliance Laundry Systems, CCHS, GSFS, GSPN, ServiceBench, ServicePower, GECustomerNet, GE SupplierNet, etc)
  • Warranty part credit(s) for one year manufacturer.
Assistant Manager11/2002 to 08/2004
Company Name – City, State
  • Answer multi-line phone system.
  • Back of house operations (preventative maintenance, repairs, room inspections for repairs or fixtures that are not working properly; replace batteries, light bulbs, etc. inventory, replenish guest rooms and baths with amenities, supplies, and linen in accordance with company standards.
  • Bank deposits.
  • Create Reservations, check in and out guests, including transactions and sales.
  • Ensure all team members are trained to act according to procedure, in the event of an emergency or accident at the property.
  • Ensure proper uniform standards are followed throughout departments.
  • Familiarize with area attractions and services in order to accommodate residents needs.
  • Greet and assist guests with a helpful and friendly demeanor. (CRM)
  • Made sure associates were asking enough open ended questions to understand customer needs.
  • Maintain relationships with vendors.
  • Managing staff. (hiring & firing)
  • Meet with and solicit comments from residents on regular basis to determine their level of satisfaction with resident services and facilities.
  • Met performance goals by creating incentive for teams to have fun while keeping them motivatedand engaged.
  • Provided coaching and feedback.
  • Respond and follow up on all written resident complaints. Ensure resident satisfaction with resolution of complaint or problem.
  • Review daily front office procedures and assure proper transmission of all necessary information to Corporate Office.
  • Trained staff in all areas of hotel. (Breakfast, Front Desk, Night Audit, Housekeeping, Laundry and Maintenance)
Supervisor06/2000 to 11/2002
Company Name – City, State
  • Answer multi-line phone system.
  • Assisted the General Manager and Assistant Manager throughout the office and help regulated the policies and procedures.
  • Create Reservations, check in and out the guests, including transactions and sales.
  • Ensure all team members are trained to act according to procedure, in the event of an emergency or accident at the property.
  • Ensure all team members are trained in all areas of the motel to gain understanding of each team's job.
  • Ensure proper uniform standards are followed throughout departments.
  • Familiarize with area attractions and services in order to accommodate residents needs.
  • Made sure associates were asking enough open ended questions to understand customer needs.
Education
Medical Assistant Diploma: Medical Assisting03/2006Southeastern Career Institute - City
High School Diploma05/2000Midland High School- City
Operating Systems
  • Microsoft Works Word Processor & Microsoft Spreadsheets
  • Microsoft Works Task Launcher 1996 - 2001
  • OneDrive
  • OpenOffice Version 3 & Version 4 - Excel, Spreadsheets and Word
  • QuickBooks Pro 2012, 2016 and 2018 Online
  • Windows XP, 7, 8, 9 and 10
Reference List

Diana Hernandez

Former Co-Worker

432-552-9207

Amber Hout

Former Co-Worker

432-349-5507

amberd8765@gmail.com

Celestina Lozano

Family Member

432-288-7642

clstnalozano@gmail.com

Linda Jackson

Mentor

432-210-6955

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Resume Overview

School Attended

  • Southeastern Career Institute
  • Midland High School

Job Titles Held:

  • Office Manager
  • Assistant Manager
  • Supervisor

Degrees

  • Medical Assistant Diploma : Medical Assisting 03/2006
    High School Diploma 05/2000

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