Office Manager Resume Example A&A Appliance, Inc.

OFFICE MANAGER

Professional Summary

I have over 16 years of experience that I am able to utilize to fulfill the company's strategic requirements.

I understand leadership, organizational skills, customer service, operational excellence and improvements. I am adaptable and willing to embrace new processes and learn new things.

I am results-oriented, hard working, confident and have strong moral values.

Skills

Ability to manage multiple responsibilities and priorities
Accounts payable, receivables and reconcile
Attention to detail is critical
Contract negotiations
Credit and collections
Customer service skills and the ability to resolve problems and prevent customer dissatisfaction
Data entry, invoicing and processing
Leadership skills

Motivational
Operations management
Policy and procedure modification
Proficiency in basic computer skills
Sales growth
Sorting and labeling
Strong organization skills
Technical support

Work History

Office Manager09/2001 to 05/2020
A&A Appliance, Inc. – Midland, TX

Ability to assist with merchandising and store product set-up.
Accounts payable and receivable.
Acquire new business and manage existing relationships.
Answer multi-line phone systems. (received, screened and routed incoming calls)
Appliance part orders for store stock and customers.
Appliance model and serial product lookup for technicians.
Appliance breakdowns / exploded view sheets.
Assist in maintaining cleanliness of store.
Authorize direct bill accounts with General Manager and monitor administration of Accounts Receivable.
Bank deposits, receipts and withdrawals.
Call in and online orders for customers.
Compared vendor prices and negotiated for optimal savings.
Developed and maintained relationships with Customer Care Service Managers, Field Service Managers and Regional Sales / Service Managers.
Employee hire, schedule and payroll.
Ensure leads are actively managed and followed up on.
Exceptional communication and customer service / problem solving skills.
Filing papers in proper folders.
Inventory management for all appliances on floor and parts.
Maintained office supplies inventory by checking stock and ordering new supplies as needed.
Monthly reports on sales.
Office inventory regarding parts, including ordering and requisitions, stocking and shipment receiving for store stock and customers.
Provide face to face assistance to customers through buying process to include merchandise selection, payment and finance options and pick up and delivering.
Scheduled appointments for in-home service for Midland / Odessa and surrounding areas.
Service contracts that were created and finalized; Updated with current information, such as W9, Certificate of Liability Insurance, Automobile Insurance, etc.
Prepared sales taxes for company. (Texas Comptroller esystems)
Resolved customer issues, needs and / or complaints quickly.
Sales of appliances, parts and in home service calls.
Travel rates calculated and managed.
Warranty billing / claims processor. (Alliance Laundry Systems, CCHS, GSFS, GSPN, ServiceBench, ServicePower, GECustomerNet, GE SupplierNet, etc)
Warranty part credit(s) for one year manufacturer.

Assistant Manager11/2002 to 08/2004
Hampton Inn & Suites – Midland, TX

Answer multi-line phone system.
Back of house operations (preventative maintenance, repairs, room inspections for repairs or fixtures that are not working properly; replace batteries, light bulbs, etc. inventory, replenish guest rooms and baths with amenities, supplies, and linen in accordance with company standards.
Bank deposits.
Create Reservations, check in and out guests, including transactions and sales.
Ensure all team members are trained to act according to procedure, in the event of an emergency or accident at the property.
Ensure proper uniform standards are followed throughout departments.
Familiarize with area attractions and services in order to accommodate residents needs.
Greet and assist guests with a helpful and friendly demeanor. (CRM)
Made sure associates were asking enough open ended questions to understand customer needs.
Maintain relationships with vendors.
Managing staff. (hiring & firing)
Meet with and solicit comments from residents on regular basis to determine their level of satisfaction with resident services and facilities.
Met performance goals by creating incentive for teams to have fun while keeping them motivated and engaged.
Provided coaching and feedback.
Respond and follow up on all written resident complaints. Ensure resident satisfaction with resolution of complaint or problem.
Review daily front office procedures and assure proper transmission of all necessary information to Corporate Office.
Trained staff in all areas of hotel. (Breakfast, Front Desk, Night Audit, Housekeeping, Laundry and Maintenance)

Supervisor06/2000 to 11/2002
Best Western Motel – Midland, TX

Answer multi-line phone system.
Assisted the General Manager and Assistant Manager throughout the office and help regulated the policies and procedures.
Create Reservations, check in and out the guests, including transactions and sales.
Ensure all team members are trained to act according to procedure, in the event of an emergency or accident at the property.
Ensure all team members are trained in all areas of the motel to gain understanding of each team's job.
Ensure proper uniform standards are followed throughout departments.
Familiarize with area attractions and services in order to accommodate residents needs.
Made sure associates were asking enough open ended questions to understand customer needs.

Education

Medical Assistant Diploma: Medical Assisting03/2006Southeastern Career Institute - Midland, TX

High School Diploma05/2000Midland High School- Midland, TX

Operating Systems

Microsoft Works Word Processor & Microsoft Spreadsheets
Microsoft Works Task Launcher 1996 - 2001
OneDrive
OpenOffice Version 3 & Version 4 - Excel, Spreadsheets and Word
QuickBooks Pro 2012, 2016 and 2018 Online
Windows XP, 7, 8, 9 and 10

Reference List

Diana Hernandez

Former Co-Worker

432-552-9207

Amber Hout

Former Co-Worker

432-349-5507

amberd8765@gmail.com

Celestina Lozano

Family Member

432-288-7642

clstnalozano@gmail.com

Linda Jackson

Mentor

432-210-6955

Resume Overview

Companies Worked For:

A&A Appliance, Inc.
Hampton Inn & Suites
Best Western Motel

School Attended

Southeastern Career Institute
Midland High School

Job Titles Held:

Office Manager
Assistant Manager
Supervisor

Degrees

Medical Assistant Diploma : Medical Assisting 03/2006
High School Diploma 05/2000

Office Manager Resume Example

Resume Score: 80%

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