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Office Manager Resume Example

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OFFICE MANAGER
Professional Summary

Highly motivated, enthusiastic team member. Excellent attention to detail, firm analytical and organizational skills with an insatiable interest in learning. Motivated to learn, grow and excel in successful industry.

Skills
  • Skilled in Microsoft Office Suite
  • Self-motivated and conscientious
  • Relationship building
  • Bookkeeping
  • Vendor sourcing
  • Skilled in Quickbooks Pro Desktop, Quicken, T-Sheets
  • Excellent multi-tasking ability
  • Office management
  • Professional customer service representative
  • Project organization
  • Procurement expertise
  • Supervisory skills
  • Policy and procedure modification
  • Payroll and budgeting
  • Clear oral/written communication
Work History
Office Manager04/2013 to 05/2020
MID-MICHIGAN PONDS LLC – BATH, United States
  • Initial contact point for potential clients. Handled all incoming requests for information. Provided excellent customer service; answering all questions and gathering information to formulate quotes.
  • Performed billing, collection and reporting functions.
  • Optimized organizational systems for payment collections, AP/AR, deposits and record keeping utilizing Quick Books desktop.
  • Compared vendor prices to ensure optimal savings. Set prices for retail side of business.
  • Oversaw appointment scheduling for both clients and personnel.
  • Improved office operations by automating client correspondence, record tracking and data communications.
  • Tracked and recorded expenses and reconciled checking and credit card accounts to maintain accurate, current and compliant financial records.
  • Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.
  • Completed weekly payroll for nine employees utilizing T-Sheets payroll module and Quick Books.
  • Assisted in hiring, training staff, establishing and monitoring goals, conducting performance reviews and setting wage scales.
  • Held oversight of office inventory activities, including ordering and requisitions, stocking and shipment receiving.
  • Handled new-hire orientation and recruiting tasks.
  • Coordinated employee benefits; working with insurance companies to to insure best options for employees.
  • Handled workers' compensation claims with insurance company.
  • Received, screened and routed incoming calls.
  • Maintained computer and physical filing systems.
  • Designed marketing brochures, updated website and social media for advertising purposes.
  • Assisted owner in preparing scientific documents and reports.
  • Monitored profitability on, both, construction and maintenance projects. Performed job cost analysis, prepared and analyzed monthly financials and sales reports.
  • Completed and filed Michigan Motor Fuel tax return and 2290 return, annually. Coordinated with company accountant, as needed.
  • Managed high level of confidentiality in all aspects.
  • Managed pond management program for over 90 clients and grew client base by 800% from it's inception.
  • Worked closely with EGLE (formerly MDEQ) and MDARD to ensure compliance with current pesticide regulations.
  • Produced documents, spreadsheets and presentations for internal and customer-facing needs using Excel, Powerpoint, and GPS software.
  • Utilized GPS mapping and measuring for cost estimating of jobs.
Deputy Farm Manager01/2005 to 03/2013
OOO-ROZHDESTVO – Rozhdestvo Village, Vladimir Oblast, Russian Federation
  • Responsible for assisting and supporting Farm Manager in all aspects of day-to-day management and control of farm and livestock.
  • Trained and mentored predominantly Russian staff, introducing intensive Western methods of farming.
  • Worked closely with employees to improve practices, techniques and safety, optimizing performance and minimizing waste.
  • Purchased supplies and equipment necessary for veterinary treatment of livestock.
  • Selected Danish Holstein cattle and arranged transport to Russia for new startup.
  • Enforced strong safety and environmental protections to support surrounding community while preventing harm to employees or local residents. (manure management)
  • Created and implemented SOP's for every position on the dairy.
  • Managed veterinary and calf raising staff. Worked closely together, daily.
  • Maximized operational profits by closely examining livestock, specifically concentrating on fresh cows and pre-weaned calves, identifying potential medical issues in early stages.
  • Assisted in leading team of 120 skilled and unskilled farm personnel.
  • Used recognized breeding practices to stabilize and improve livestock.
  • Documented animal growth, production costs, individual behaviors, feeding patterns and other data in daily logs and main database, noting trends and identifying areas of concern.
  • Placed orders for animal feed with vendors and confirmed delivery dates and times.
  • Rotated animals between grazing areas to provide enough access to food and maximum growth.
  • Conducted thorough examinations of cows and calves to identify concerns such as illnesses, diseases and injuries, as well as monitor and document physical changes.
  • Evaluated animal feed rations to deliver maximum intake and daily gain to reduce overall cost per head.
  • Monitored pharmaceutical inventory and ordered when needed. Researched new products introduced to Russian market for potential use on the farm.
  • Planned, directed, delegated and performed daily chores in timely and organized fashion.
  • Used time-management strength to cross-train employees to cover more areas without increasing expense.
  • Expanded agricultural services to incorporate introduction of new time-saving technology.
  • Assisted in birth of new livestock including pulling calves.
  • Kept pens, stalls and farm equipment clean and sterilized to support animal well being.
  • Oversaw feeding, watering and health monitoring of cattle, prioritizing health and wellness.
  • Detected diseases in cattle through physical observation and necropsy.
  • Managed medication administration, dispensed medication and replenished inventory, carefully accounting for controlled substances.
Materials & Logistics Manager03/2002 to 08/2004
Michigan State University- Physical Plant – East Lansing, MI
  • Managed Materials & Logistics department responsible for supplying repair parts, tools and materials for entire skilled trades staff, supporting the East Lansing campus of Michigan State University.
  • Sourced new vendors in effort to boost range of products offered to skilled trades while reducing costs.
  • Computed and created purchase orders to monitor stock levels, verify purchase requisitions and expedite customer orders.
  • Reviewed proposals, qualified vendors and recommended optimal suppliers.
  • Maintained complete documentation and records of all purchasing activities.
  • Adjusted procedures as needed to maximize department effectiveness.
  • Reviewed order updates to identify best practices aligned with university goals.
  • Collaborated with Business and Personnel department on FAMIS software implementation throughout division.
  • Fleet and heavy equipment purchasing control for entire unit. 100+ vehicles.
  • Managed materials and logistics staff to provide the best customer service experience for customers, namely, skilled trades supervisors and skilled tradesman. (500+ employees)
  • Reviewed established business practices and improved processes to increase efficiencies and reduce expense without compromising customer service levels.
  • Maintained consistent email communication with stores and suppliers to confirm and track orders and verify price revisions on purchase orders.
  • Standardized inventory quarterly reporting and analysis and instituted corrective action for close-outs and out-of-stock items to keep inventory records current.
  • Performed monthly reconciliation of open purchasing orders.
  • Communicated frequently with stores and vendors to manage orders and verify revisions on purchase orders.
  • Oversaw multi million dollar budget and all purchasing needs for division.
  • Implemented policies to reduce cost and eliminate waste.
  • Wrote standard operating procedures for department.
Education
No Degree: Dairy Science Continuing EducationUniversity of Illinois At Urbana-Champaign- Champaign, IL
Bachelor of Arts: Economics12/1995Michigan State University- East Lansing, MI
High School Diploma05/1990Forest Hills Central High School- Grand Rapids, MI
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Resume Overview

Companies Worked For:

  • MID-MICHIGAN PONDS LLC
  • OOO-ROZHDESTVO
  • Michigan State University- Physical Plant

School Attended

  • University of Illinois At Urbana-Champaign
  • Michigan State University
  • Forest Hills Central High School

Job Titles Held:

  • Office Manager
  • Deputy Farm Manager
  • Materials & Logistics Manager

Degrees

  • No Degree : Dairy Science Continuing Education
    Bachelor of Arts : Economics 12/1995
    High School Diploma 05/1990

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