office manager resume example with 17+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Organized Office Manager with noted experience in administrative management. Highly analytical with the ability to prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player. Offering these skills along with a strong work ethic. Motivated to utilize these skills to learn, grow and excel in the insurance industry.


Self-motivated and conscientious

  • Relationship builder
  • Bookkeeping
  • Skilled in Microsoft Office Suite
  • Vendor sourcing
  • Skilled in Quickbooks, Quicken & T-Sheets
  • Excellent multi-tasking ability
  • Office Management
  • Project organization and management
  • Procurement expertise
  • Supervisory skills and experience
  • Policy and procedure modification
  • Payroll and budgeting
  • Clear oral and written communication skills
  • Conflict Resolution and Management
  • Customer Service Management
Work History
Office Manager, 04/2013 to 05/2020
Link Engineering Co.Ottawa Lake, MI, Bath, MI
  • Initial contact point for potential clients. Handled all incoming requests for information. Provided excellent customer service; answering all questions and gathering information to formulate quotes.
  • Performed billing, collection and reporting functions.
  • Optimized organizational systems for payment collections, AP/AR, deposits and record keeping utilizing Quick Books desktop.
  • Compared vendor prices to ensure optimal savings. Set prices for retail side of business.
  • Oversaw appointment scheduling for both clients and personnel.
  • Improved office operations by automating client correspondence, record tracking and data communications.
  • Tracked and recorded expenses and reconciled checking and credit card accounts to maintain accurate, current and compliant financial records.
  • Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.
  • Completed weekly payroll for employees utilizing T-Sheets payroll module and Quick Books.
  • Assisted in hiring, training staff, establishing and monitoring goals, and setting wage scales.
  • Held oversight of office inventory activities, including ordering and requisitions, stocking and shipment receiving.
  • Coordinated employee benefits; working with insurance companies to to insure best options for employees.
  • Handled workers' compensation claims with insurance company.
  • Maintained computer and physical filing systems.
  • Designed marketing brochures, updated website and social media for advertising purposes.
  • Assisted owner in preparing scientific documents and reports.
  • Monitored profitability on, both, construction and maintenance projects. Performed job cost analysis, prepared and analyzed monthly financials and sales reports.
  • Completed and filed Michigan Motor Fuel tax return and 2290 return, annually. Coordinated with company accountant, as needed.
  • Managed high level of confidentiality in all aspects.
  • Managed pond management program for over 100 clients and grew client base from it's inception.
  • Worked closely with EGLE (formerly MDEQ) and MDARD to ensure compliance with current pesticide regulations.
  • Produced documents, spreadsheets and presentations for internal and customer-facing needs using Excel, PowerPoint, and GPS software.
  • Utilized GPS mapping and measuring for cost estimating of jobs.
  • Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
  • Utilized client and staff feedback to maintain customer partnerships and increase revenue.
  • Monitored and evaluated personnel performance to complete annual reviews, recommend advancement or address productivity concerns.
Deputy Farm Manager, 01/2005 to 03/2013
OOO-ROZHDESTVOCity, STATE, Rozhdestvo, Vladimir Oblast, Russian Federation
  • Responsible for assisting and supporting Farm Manager in all aspects of day-to-day management and control of farm and 2000+ livestock.
  • Trained and mentored predominantly Russian staff, introducing intensive Western methods of farming.
  • Worked closely with employees to improve practices, techniques and safety, optimizing performance and minimizing waste.
  • Purchased supplies and equipment necessary for veterinary treatment of livestock.
  • Selected Danish Holstein cattle and arranged transport to Russia for new startup.
  • Enforced strong safety and environmental protections to support surrounding community while preventing harm to employees or local residents.
  • Created and implemented SOP's for every position on the dairy.
  • Managed veterinary and calf raising staff. Worked closely together, daily.
  • Maximized operational profits by closely examining livestock, specifically concentrating on fresh cows and pre-weaned calves, identifying potential medical issues in early stages.
  • Assisted in leading team of 120 skilled and unskilled farm personnel.
  • Used recognized breeding practices to stabilize and improve livestock.
  • Documented animal growth, production costs, individual behaviors, feeding patterns and other data in daily logs and main database, noting trends and identifying areas of concern.
  • Placed orders for animal feed with vendors and confirmed delivery dates and times.
  • Rotated animals between grazing areas to provide enough access to food and maximum growth.
  • Conducted thorough examinations of cows and calves to identify concerns such as illnesses, diseases and injuries, as well as monitor and document physical changes.
  • Evaluated animal feed rations to deliver maximum intake and daily gain to reduce overall cost per head.
  • Monitored pharmaceutical inventory and ordered when needed. Researched new products introduced to Russian market for potential use on the farm.
  • Planned, directed, delegated and performed daily chores in timely and organized fashion.
  • Used time-management strength to cross-train employees to cover more areas without increasing expense.
  • Expanded agricultural services to incorporate introduction of new time-saving technology.
  • Assisted in birth of new livestock including pulling calves.
  • Kept pens, stalls and farm equipment clean and sterilized to support animal well being.
  • Oversaw feeding, watering and health monitoring of cattle, prioritizing health and wellness.
  • Detected diseases in cattle through physical observation and necropsy.
  • Managed medication administration, dispensed medication and replenished inventory, carefully accounting for controlled substances.
  • Worked closely with employees to improve practices, techniques and safety choices, optimizing performance and minimizing waste.
  • Used recognized breeding practices to stabilize and improve stock.
Materials & Logistics Manager, 03/2002 to 08/2004
Michigan State University- Physical PlantCity, STATE,
  • Managed Materials & Logistics department responsible for supplying repair parts, tools and materials for entire skilled trades staff, supporting the East Lansing campus of Michigan State University.
  • Sourced new vendors in effort to boost range of products offered to skilled trades while reducing costs.
  • Computed and created purchase orders to monitor stock levels, verify purchase requisitions and expedite customer orders.
  • Reviewed proposals, qualified vendors and recommended optimal suppliers.
  • Maintained complete documentation and records of all purchasing activities.
  • Adjusted procedures as needed to maximize department effectiveness.
  • Reviewed order updates to identify best practices aligned with university goals.
  • Collaborated with Business and Personnel department on FAMIS software implementation throughout division.
  • Fleet and heavy equipment purchasing control for entire unit. 100+ vehicles.
  • Managed materials and logistics staff to provide the best customer service experience for customers, namely, skilled trades supervisors and skilled tradesman. (500+ employees)
  • Reviewed established business practices and improved processes to increase efficiencies and reduce expense without compromising customer service levels.
  • Maintained consistent email communication with stores and suppliers to confirm and track orders and verify price revisions on purchase orders.
  • Standardized inventory quarterly reporting and analysis and instituted corrective action for close-outs and out-of-stock items to keep inventory records current.
  • Performed monthly reconciliation of open purchasing orders.
  • Communicated frequently with stores and vendors to manage orders and verify revisions on purchase orders.
  • Oversaw multi million dollar budget and all purchasing needs for division.
  • Implemented policies to reduce cost and eliminate waste.
  • Wrote standard operating procedures for department.
Continuing Education: Dairy Science, Expected in 04/2009
University of Illinois At Urbana-Champaign - Champaign, IL
Bachelor of Arts: Economics, Expected in 12/1995
Michigan State University - East Lansing, MI
High School Diploma: , Expected in 05/1990
Forest Hills Central High School - Grand Rapids, MI,

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Resume Overview

School Attended

  • University of Illinois At Urbana-Champaign
  • Michigan State University
  • Forest Hills Central High School

Job Titles Held:

  • Office Manager
  • Deputy Farm Manager
  • Materials & Logistics Manager


  • Continuing Education
  • Bachelor of Arts
  • High School Diploma

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