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Office Manager Resume Example

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OFFICE MANAGER
Summary

Seasoned Office Manager with 10+ years of professional office experience. Poised in working effectively with cross-functional teams in ensuring operational and service excellence. Detail-oriented in meticulously maintaining records.

Skills
  • Budgetary Planning
  • CRM and office management software
  • Proposal writing
  • Workforce Management
  • Data entry
  • Billing
  • Banking operations
  • Training and coaching
  • Invoicing and billing
  • Customer relations
  • Microsoft Office
  • File and data retrieval systems
  • Scheduling and calendar management
  • Accounts payable and receivable
  • Event coordination
Experience
Office Manager
Mesa, AZCal-Am Resorts/Properties/Oct 2012 to Current
  • Entered invoice data into company database and updated details, including customer contacts and delivery dates to keep information current.
  • Solicited vendor quotes to determine optimal material purchase pricing.
  • Increased office organization by developing filing system and customer database protocols.
  • Distributed company correspondence, including memos and updates to reinforce and apprise departments and divisions of corporate objectives and developments.
  • Automated office operations, managing client correspondence, payment scheduling, record tracking and data communications.
  • Monitored office inventory to maintain adequate supply levels and order products.
  • Oversaw day-to-day office operations, including receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
  • Recruited, trained and developed dynamic administrative team, supporting all corporate growth and productivity objectives.
  • Supported managent and with smooth and efficient clerical support.
  • Performed billing, collection and reporting functions for Guest Services office. g
  • Aided senior leadership during executive decision-making process, meeting with clients to research cases, collect data, prepare settlement packages and interpret information for daily report generation.
  • Maintained office supplies inventory by checking stock and ordering new supplies as needed.
  • Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
  • Wrote professional business correspondence to maintain strong line of communications.
  • Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.
  • Greeted visitors promptly and directed to correct locations.
  • Managed and controlled office supply inventory to secure timely ordering or requisition of depleted or low-level stock.
  • Maintained exceptional customer service skills.
Restaurant Manager
Mesa, AZWaldo's BBQ/Oct 2011 to Sep 2012
  • Performed restaurant walk-throughs to gauge timeliness and excellent service quality.
  • Trained all front of house staff on restaurant policies and procedures, guest service techniques and communication skills to ensure positive experience.
  • Assigned tasks and oversaw employees to ensure compliance with food safety procedures and quality control guidelines.
  • Collaborated with trainees to bolster understanding of project management, safety and inventory waste to meet pre-established business thresholds for operation.
  • Optimized profits by controlling food, beverage and labor costs daily.
  • Regularly updated computer systems with new pricing and daily food specials.
  • Estimated potential worker issues to produce detailed resource documentation.
  • Scheduled and directed staff in daily work assignments to maximize productivity.
  • Performed checkouts of servers and bartenders to ensure that all tickets were accounted for.
  • Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.
  • Worked closely with General manager, chef and cooks to determine menu plans for special events or occasions.
  • Mentored front of house personnel on company policies customer service techniques and professional communication.
  • Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
  • Built revenue by delivering innovative catering services, leading region in catering sales.
  • Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
  • Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality.
  • Championed 100% guest satisfaction by providing excellent dining experience.
  • Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques and guest interactions.
  • Developed and maintained exceptional customer service standards.
  • Conducted daily pre-shift and weekly departmental meetings to ensure organizational efficiency.
  • Collaborated with Executive Chef to analyze and approve all food and beverage selections.
Business Owner
Destin, FLSelf Employed /Directech Services/Feb 2008 to Apr 2011
  • Reconciled daily sales and financial transaction reports and prepared bank deposits.
  • Managed financial functions such as operations budgeting, accounts payable and accounts receivable and payroll.
  • Conferred with customers to understand needs and finalize purchase orders.
  • Selected and developed 50 or more-member staff to execute daily operations.
  • Mentored newly hired employees to take on responsibilities and tasks with understanding.
  • Promoted business on social media platforms to maximize brand identity and generate revenue.
  • Stayed abreast of all federal regulations to ensure compliance of organization's processes.
  • Established favorable relationships with vendors and contractors, facilitating contract negotiation and development of marketing and sales strategies.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Coordinated various employees to daily projects.
  • Sales for services and diligent follow up contact.
  • Owned and operated a branch of residetial and commercial cleaning.
Education and Training
Associate of Science: Health AdmUniversity of PhoenixAug 2007Tempe, AZ
Certifications
  • Certified Nursing Assistant 1993
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Resume Overview

Companies Worked For:

  • Cal-Am Resorts/Properties
  • Waldo's BBQ
  • Self Employed /Directech Services

School Attended

  • University of Phoenix

Job Titles Held:

  • Office Manager
  • Restaurant Manager
  • Business Owner

Degrees

  • Associate of Science : Health Adm

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