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Office Manager Resume Example

Resume Score: 80%

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OFFICE MANAGER
Summary

I am a Highly dependable, loyal, and clearly dedicated individual who has an ambition to succeed in any given environment. I have 24 years of experience with the same company in supporting day-to-day operational functions to provide a smooth-running clinic and delivering positive patient experience through administration of top-quality care. I am always up for a challenge in whatever situation I am placed in. I get along well with others working in a team setting, as well as efficiently working on my own, with the ability to keep calm in high stress situations. I am seeking a position where I can develop and excel while giving my best to my employer.

Skills
  • Self-directed
  • Detail oriented
  • Time management ability
  • Customer relations
  • Motivational leadership style
  • Banking operations
  • Invoicing and billing
  • Data entry
  • Computer proficiency
  • Ability to prioritize
  • Scheduling and conducting meetings
  • Training and coaching
Education
Mountain Home High School|Mountain Home, AR|1995High School Diploma
Certifications

Limited Radiology License, up to date

MLS Laser Technician

Experience
Office Manager|Arp Foot & Ankle Clinic - Mountain Home, AR|09/2012 - Current

Hired and trained replacement for maternity leave, preparing for transition to Office Manager on return. During my time as Office Manger, I oversaw the construction, ordered all equipment and supplies necessary to open a second clinc.

Duties Include:

  • Used several credit card machines and internet-based software to process patient payments and update accounts.
  • Assisted with referrals and prepared medical records for patients.
  • Collected information, verified insurance and co-payments
  • Communicated with patients via phone, email and in person to obtain payments on outstanding accounts or accounts requiring deductibles or co-pays.
  • Cooperated with Medicare, Medicaid and private insurance providers to resolve billing issues.
  • Implemented new hire training to further develop skills and initiate discussions on task prioritization.
  • Resolved conflicts promptly among staff to keep workflows on task.
  • Coordinated delivery of exceptional patient care by evaluating workflows and facilitating positive changes.
  • Created and implemented policies and procedures for effective clinic management.
  • Interviewed, hired, developed and oversaw staff of 7, delivering consistent coaching and mentoring to improve job efficiency and cultivate a positive work atmosphere.
  • Evaluated and identified ineffective workflow processes, implements solutions to improve productivity and personnel performance.
  • Managed office budget to handle all needs, including inventory, office equipment, medical supplies, postage and vendor services.
  • Conducted 90 day and yearly performance evaluations of office staff to monitor progress and productivity and recommend promotions, corrective or disciplinary actions.
  • Developed and actualized plans to streamline patient flows, increase office and patient care efficiency and generate new revenues.
  • Oversaw all day-to-day office operations, such as receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
  • Managed office equipment maintenance, including backups and updating office software
  • Month end reporting
  • Kept office bills paid and up to date, including daily balancing and deposits
  • Communicated with patients to resolve inquiries, schedule appointments and address billing questions.
  • Trained many employees on best practices and protocol while managing teams to ensure optimal productivity.
  • Enhanced customer satisfaction ratings by resolving account issues efficiently.
  • Completed many chart reviews and audits resulting in positive outcomes for physician.
Back Office Medical Assistant/Scribe|Arp Foot & Ankle Clinic - Mountain Home, AR|01/2000 - 09/2012

Became very busy growing office. Trained new help, therefore I was promoted to the Back Office Medical Assistant, which became a Scribe position after I completed training and implemented an EHR program.

Performed wide range of clerical tasks, including imaging, transcription and verifying work to keep office workflows running smoothly.

Duties Included:

  • Assisted with technical treatments and entered information into patient records through the EHR program.
  • Educated patients about medications, procedures and physician's instructions.
  • Prepared treatment rooms for patients, including cleaning surfaces and restocking supplies.
  • Called in prescription refills for patients.
  • Recorded vital signs and medical history for patients.
  • Scheduled appointments for patients via phone and in person.
  • Cleaned, restocked and prepared exam rooms and medical equipment.
  • Contacted pharmacies to submit and refill patients' prescriptions.
  • Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
  • Organized and managed all medical supplies to ensure office was properly stocked.
  • Performed medical transcription duties.
  • Cleaned and sanitized rooms and equipment using aseptic technique to prevent infection and cross-contamination.
  • Cleaned and sterilized exam rooms,instruments, and office equipment to reduce risk of patient infection and contamination.
  • Prepared examination and patient rooms for small surgical procedures, checking supply availability and laying out instrumentation.
  • Supported diagnostic and treatment procedures, including setting up and operating specialized medical equipment, including performing radiological images, laser therapy, assisting physician during procedures using min c-arm and operating nerve ablation equipment.
Front Desk Receptionist/Medical Assistant|Arp Foot & Ankle Clinic - Mountain Home, AR|12/1996 - 01/2000
  • Interviewed patients to collect medical information and insurance details.
  • Updated patient financial information to ensure accuracy.
  • Managed physician calendar, including scheduling patient appointments and procedures.
  • Answered daily phone calls to schedule appointments and address patient inquiries.
  • Scheduled and confirmed patient appointments in busy medical office with 1 provider seeing up to 70 patients daily.
  • Prepared treatment rooms for patients, including cleaning surfaces and restocking supplies.
  • Collected deductibles, balances and copay from patients.
  • Scheduled appointments for patients via phone and in person.
  • Collected forms and copied insurance cards to coordinate patient information for billing and insurance processing.
  • Prepared patients' medical charts and ensured patient filled out paperwork accurately and in full.
  • Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
  • Assisted in the training and implementation from paper charts to MDLogic EHR for medical record keeping, keeping detailed records before, during and after switch.
  • Cleaned and sterilized exam rooms, instruments and office equipment to reduce risk of patient infection and contamination.
  • Prepared examination and patient rooms for small surgical procedures, checking supply availability and laying out instrumentation
  • Assisted with the implementation of the Medicare Diabetic Shoe program which has continued to strive thorugh the years.
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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • Arp Foot & Ankle Clinic

School Attended

  • Mountain Home High School

Job Titles Held:

  • Office Manager
  • Back Office Medical Assistant/Scribe
  • Front Desk Receptionist/Medical Assistant

Degrees

  • High School Diploma

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