SEARCH

Office Manager Resume Example

Resume Score: 80%

Love this resume?Build Your Own Now
OFFICE MANAGER
Professional Summary

Experienced Office Management and Administration Professional with 10+ years of experience optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence. Also experienced highly with quickbooks, marketing, and negotiations.

Skills
  • Policy and Procedure Modification
  • Team Leadership
  • Documentation and control
  • Program Management
  • Business administration
  • Budgeting
  • Clerical support
  • Sorting and labeling
  • Bookkeeping
  • Project Management
  • Contract negotiations
  • Team building
  • Excellent multi-tasking ability
  • Organizational skills
  • Account Reconciliation
  • Expense Reporting
  • Training and Development
  • Presentation design
  • Technical Support
  • Travel coordination
  • Scheduling
  • Clear oral/written communication
  • Payroll and budgeting
  • Office administration
  • Office management
  • Friendly nature
  • Credit and collections
  • Performance improvement
  • Relationship building
  • Strategic Planning
Work History
Office Manager, 05/2019 to Current
Genview/Laserbooking – Houston , TX
  • Compared vendor prices and negotiated for optimal savings.
  • Handled all incoming business and client requests for information.
  • Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.
  • Provided complete meeting support, including materials preparation and notes or minute taking.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
  • Aggregated and analyzed data related to administrative costs to prepare Timeframe budgets for corporate-level management.
  • Integrated logistic systems into company processes to improve operations and manage work orders and price changes.
  • Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs using Software and Software.
  • Arranged corporate and office conferences for company employees and guests.
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
  • Established and developed highly efficient and dependable administrative team by delivering ongoing coaching and motivation and fostering career advancement.
  • Managed CRM database, including troubleshooting, maintenance, updates and report generation.
  • Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.
  • Improved office operations by automating client correspondence, record tracking and data communications.
  • Created and finalized contracts for Produce or Service deals with customers.
  • Secured optimal program efficiency through collaboration with internal teams and development of positive community relationships.
  • Consulted with company management to assess requirements and develop operational enhancements to streamline processes and increase team performance.
  • Leveraged advanced skills and training to support operational needs of multiple departments.
  • Developed and implemented office management procedures, increasing training efficiency, team productivity and accuracy.
  • Delivered expert clerical support by efficiently handling wide range of routine and special requirements.
  • Met challenging quotas for productivity and accuracy of work.
  • Maintained computer and physical filing systems.
  • Handled new-hire orientation and basic recruiting tasks for best-in-class talent identification.
  • Prepared vendor invoices and processed incoming payments.
  • Sourced vendors for special project needs and negotiated contracts.
Property Manager, 12/2017 to 04/2019
Public Storage – Houston, TX
  • Processed project change requests and performed coverage research to handle repair issues.
  • Introduced prospective tenants to types of units available and performed tours of premises.
  • Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
  • Communicated with clients and tenants while offering strategic solutions to remedy problems.
  • Evaluated and recommended changes in rental pricing strategies to remain competitive in market.
  • Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes.
  • Conducted property showings to highlight features, answer questions and redirect concerns to close contracts.
  • Handled tenant complaints promptly and appropriately, calling in repairmen and other support services as needed.
  • Directed property management program by determining requirements, applying use standards, planning for material equipment replacement, and implementing quality control oversight.
  • Coordinated with janitorial and engineering staff on maintenance and upkeep.
  • Collected and maintained careful records of rental payments and payment dates.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Completed final move-out walk-throughs with tenants to identify any required repairs.
  • Maintained current contract files as prescribed by company contract policies and procedures.
  • Audited files and reported any issues requiring follow-up to program manager.
Office Manager/AP-AR Account Management , 01/2008 to 11/2017
Elite Limousines Of Houston – Houston, TX
  • Kept detailed track of all available field personnel and all in-progress and completed calls.
  • Trained 50+ new employees in various procedures and gave feedback on daily work performance to increase productivity and caller satisfaction by 80%.
  • Maintained updated and detailed records of calls in physical and electronic database.
  • Documented all changes in computer tracking system.
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Monitored social media and online sources for industry trends.
  • Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
  • Implemented schedule and policy changes and collaborated with management to formulate new policies, procedures and goals.
  • Processed orders, ran bulk pick sheets, processed and printed invoices and created daily shipping logs.
  • Planned, organized and managed work of subordinate staff to accomplish consistent work within organizational standards.
  • Directed investigations to verify and resolve customer or shipper complaints.
  • Closely monitored dispatch board to triage and prioritize over 100+ daily calls and emails.
  • Evaluated and adjusted routes based on daily needs, available workers, traffic hazards and weather conditions.
  • Responded to over 100+ daily caller requests with information about assistance and timeframes.
  • Addressed problems with accounting, billing and service delivery to maintain and enhance client satisfaction.
  • Developed highly profitable pipeline based on multiple sales penetration techniques.
  • Reinvented team interaction with prospective clients by developing innovative and creative sales pitch implemented into sales team strategy.
  • Elevated account management by predicting potential competitive threats and outlining proactive solutions.
  • Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
  • Liaised between accountholders and various departments, communicating effectively to maintain customer satisfaction and uphold company protocols.
  • Boosted sales numbers with proactive account servicing and diligent relationship-building.
  • Completed bi-weekly payroll for company employees, including calculating taxes, vacation and sick time.
  • Monitored status of accounts receivable and payable to facilitate efficient processing.
  • Applied mathematical abilities on daily basis to calculate and check figures in all areas of accounting systems.
  • Reconciled all company accounts, including credit cards, employee expenses and commissions.
  • Reported financial data and updated financial records in ledgers and journals.
  • Investigated and resolved internal accounting variances to keep records current.
  • Maintained accurate and complete documentation for all financial department procedures.
  • Entered figures using 10-key calculator to compute data quickly.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
  • Educated customers on promotions to enhance sales.
  • Provided primary customer support to internal and external customers in fast-paced environment.
  • Cultivated customer loyalty, promoted repeat customers and improved sales.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
Education
Real Estate License: 09/2016
Champion School If Real Estate - NW Houston
Build Your Own Now

DISCLAIMER

Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • Genview/Laserbooking
  • Public Storage
  • Elite Limousines Of Houston

School Attended

  • Champion School If Real Estate

Job Titles Held:

  • Office Manager
  • Property Manager
  • Office Manager/AP-AR Account Management

Degrees

  • Real Estate License : 09/2016

Similar Resumes

View All
Office-Supervisor/Business-Office-Manager-resume-sample

Office Supervisor/Business Office Manager

Res-Health Advance Imaging Center

Aurora, Illinois