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Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Seasoned Office Manager offering 20+ years of experience in administrative and leadership positions. Detail-oriented, organized and highly resourceful with strong decision-making and problem solving abilities in a fast-paced environment.

Ambitious [Job Title] with proven expertise in account reconciliation, payroll and expense tracking. Update accounts and produce reports to keep records accurate and support strategic planning. Experienced in all administrative areas and accounting management principles.

Skills
  • Bookkeeping
  • Accounts payable
  • Accounts receivable
  • Payroll and budgeting
  • Credit and collections
  • Intuit Quickbooks
  • Customer service
  • Database
  • Government Contracts
  • Policies
  • Research
  • Spreadsheets
  • Database Administration
  • Organizational skills
  • Clear oral/written communication
  • Excellent multi-tasking ability
  • Accounting, Forms, Telephone
  • Accounts payable, Government, Written communication
  • Accounts receivable, Inventory
  • Administrative, ISO
  • AP, Managing
  • AR, Excel
  • Billing, Office
  • Bookkeeping, Microsoft Word
  • Budgeting, Multi-tasking
  • Clerical, Organizational
  • Oral, Organizational skills
  • Conflict resolution, Payroll
  • Contracts, Policies
  • Credit, Presentations
  • Client, Pricing
  • Customer satisfaction, Problem-solving skills
  • Customer service, Quality
  • Database Administration, Quickbooks
  • Database, Receiving
  • Databases, Record keeping
  • Delivery, Reporting
  • Email, Research
  • Filing, Spreadsheets
  • Financial, Taxes
  • Budgetary Planning
  • CRM and office management software
  • Accounts payable and receivable
  • Banking operations
  • Scheduling and calendar management
  • Project management
  • Customer relations
  • Data entry
  • Expense reporting
  • Report writing
  • Training and coaching
  • Microsoft Office
  • Proposal writing
  • Senior leadership support
  • Invoicing and billing
  • Payroll liability and deductions
  • A/P and A/R
  • Account reconciliation
  • Auditing
  • Confidential document control
  • Proficient in Adobe software
  • QuickBooks
  • Full-cycle accounting
  • Month-end documentation
  • Collections and invoice processing
  • Expense tracking
  • Payment processing
  • Audit support
  • Purchasing
  • Report preparation
  • General ledger accounting
  • Expense account management
  • Research and due diligence
  • AR and AP expertise
  • Payroll
Education and Training
Berlin High School Berlin, CT Expected in 1996 High School Diploma : - GPA :
Experience
Databricks - Office Manager
New York City, NY, 10/2016 - Current
  • Handled all incoming business and client requests for information.
  • Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs using Microsoft Word and Excel.
  • Liaise with IT specialists to resolve problems.
  • Research vendors for pricing and delivery options.
  • Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.
  • Follow through on maintenance agreements and contracts.
  • Created and finalized government contracts.
  • Improved office operations by creating searchable databases for Quoting, Blueprints, etc.
  • Performed billing, collection and reporting functions for office generating over $15 million annually.
  • Tracked and recorded expenses and reconciled accounts to maintain accurate, current and compliant financial records.
  • Optimized organizational systems for payment collections, AP/AR, deposits and record keeping.
  • Completed weekly payroll for 25 employees.
  • Filed Federal and State weekly Payroll taxes.
  • Verified 25 salaried and hourly employee time cards to prepare accurate weekly payroll.
  • Oversaw office accounting functions such as AP/AR and payroll to keep finances accurate and current.
  • Prepared vendor invoices and processed incoming payments.
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
  • Delivered expert clerical support by efficiently handling a wide range of routine and special requirements.
  • Coordinated and maintained impressive office organization to keep facilities efficient, organized and professional.
  • Maintained computer and physical filing systems.
  • Developed internal requirements which complied with NADCAP and ISO standards.
  • Solved problems timely and effectively, ensuring customer satisfaction.
  • Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
  • Oversaw day-to-day office operations, including receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
  • Coordinated office activities and operations to secure efficiency and compliance with company policies.
  • Reduced financial discrepancies by accurately managing accounting documentation in QuickBooks while maintaining case costs and billing processes.
  • Planned for major business changes, including system conversions and office moves.
  • Directed and oversaw daily activities of office personnel.
  • Directed team of [Number] administrative professionals to meet team needs in fast-paced environment.
  • Drafted manuals and resources for identifying access to services.
  • Developed long-term budgets covering office supplies and equipment maintenance to meet organizational demand.
  • Automated office operations for managing client correspondence, payment scheduling, record tracking and data communications.
  • Conducted annual performance evaluations of office staff to monitor progress and recommend professional growth plan.
  • Managed office inventory and placed new supply orders.
  • Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
  • Culled knowledge of federal and state-level mandates to assess compliance across areas of operation.
  • Solicited vendor quotes to determine optimal material purchase pricing.
  • Oversaw CRM updates and backups, report generation and troubleshooting requisition.
  • Entered invoice data into company database and updated details, including customer contacts and delivery dates to keep information current.
  • Managed office budget to handle all needs, including inventory, postage and vendor services.
  • Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
Heritage Federal Credit Union - Call Center Agent
Haubstadt, IN, 01/2016 - 01/2017
  • Answer calls and respond to emails.
  • Handle customer inquiries by telephone and email.
  • Manage and resolve customer complaints.
  • Provide customers with product and service information.
  • Identify and escalate priority issues.
  • Follow up customer calls where necessary.
  • Document all call information.
  • Enter / update customer information in the database.
  • Process orders, forms and applications.
  • Document all call information according to standard operating procedures.
  • Complete call logs.
  • Documented customer inquiries and feedback, including service delivery suggestions in company database.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Corrected issues by giving agents targeted and highly constructive feedback.
  • Addressed [Type] and [Type] problems by researching and resolving concerns through effective [Skill] and [Area of expertise].
  • Processed customer account changes using proprietary software.
  • Pursued opportunities to advance client relations skills and further enhance customer satisfaction in every interaction.
  • Accurately documented calls and caller information in [Type] software and made updates to data as needed.
  • Assessed customer account information to determine current issues and determine potential solutions.
  • Handled escalated customer service concerns to preserve revenue streams from key customers.
  • Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.
  • Explained key information regarding products and services to customers to encourage informed decision-making.
  • Maintained strong call control and quickly working through scripts to address problems.
  • Assisted [Number]+ callers per week in fast-paced environment.
  • Consulted with customers regarding needs and addressed concerns.
  • Managed high-volume of inbound and outbound customer calls.
  • Reviewed files, records and other obtained documents to respond to customer requests.
  • Resolved common and complex issues by determining need of customer and immediately offering favorable solutions, increasing customer satisfaction scores from [Number]% to [Number]%.
  • Fielded client queries related to services and products for [Number] customers daily.
  • Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
  • Achieved or exceeded [Number]% satisfaction rating on consistent basis.
  • Used electronic documentation, reference tools and automated training to drive customer service ratings.
Databricks - Office Manager
Orlando, FL, 01/2005 - 04/2011
  • Developing and implementing new administrative systems.
  • Maintaining supplies of stationery and equipment.
  • Delegating work to staff and managing their workload and output.
  • Responding to customer inquiries and complaints.
  • Managing filing systems.
  • Customer service.
  • Using a range of office software, including email, spreadsheets and databases.
  • Resolving day to day office complications.
  • Handled scheduling and managed timely and effective allocation of resources and calendars.
  • Distributed company correspondence, including memos and updates to reinforce and apprise departments and divisions of corporate objectives and developments.
  • Oversaw day-to-day office operations, including receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
  • Reduced financial discrepancies by accurately managing accounting documentation in QuickBooks while maintaining case costs and billing processes.
  • Conducted annual performance evaluations of office staff to monitor progress and recommend professional growth plan.
  • Automated office operations for managing client correspondence, payment scheduling, record tracking and data communications.
  • Managed office inventory and placed new supply orders.
  • Entered invoice data into company database and updated details, including customer contacts and delivery dates to keep information current.
  • Conferred with business leaders to evaluate needs and strategize operational improvements.
  • Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
  • Discussed performance-based objectives with department managers to determine contributory value of office programs.
  • Mitigated regulatory risks by guaranteeing program requirements met compliance standards.
  • Wrote professional business correspondence to maintain strong line of communications.
  • Culled knowledge of federal and state-level mandates to assess compliance across areas of operation.
  • Managed office budget to handle all needs, including inventory, postage and vendor services.
  • Drafted manuals and resources for identifying access to services.
  • Solicited vendor quotes to determine optimal material purchase pricing.
  • Coordinated office activities and operations to secure efficiency and compliance with company policies.
  • Developed long-term budgets covering office supplies and equipment maintenance to meet organizational demand.

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Resume Overview

School Attended

  • Berlin High School

Job Titles Held:

  • Office Manager
  • Call Center Agent
  • Office Manager

Degrees

  • High School Diploma

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