Jessica Claire
- , , 100 Montgomery St. 10th Floor
- (555) 432-1000
- resumesample@example.com
Professional Summary
Self-motivated office manager/ receptionsit with 5 years experience bringing proven leadership, and customer relations skills. Independently solved problems and kept on task to handle diverse business requirements. Enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Motivated to learn, grow and exceed all expectations.
Skills
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Work History
Office Manager, 01/2017 to Current
The Louis Berger Group Inc – Pompano Beach, FL,
The Louis Berger Group Inc – Pompano Beach, FL,
- Performed general office duties, including answering multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained computer and physical filing systems.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.
- Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
- Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.
- Coordinated communications, financial processing, registration, recordkeeping and other administrative functions.
- Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
- Evaluated office documentation to check accuracy and complete missing pieces, avoiding delays and maximizing team productivity.
- Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
- Kept accounts and records current by actively pursuing error resolutions and independently correcting problems.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Streamlined office operations by effectively monitoring and addressing client correspondence and data communications.
- Coordinated special projects and managed schedules.
- Facilitated office productivity, coordinating personnel schedules, quality assurance and procedural improvements.
- Liaised with assorted base of customers and reps, addressing requests and inquiries via phone or email.
- Directed automation of office procedures such as correspondence management, recordkeeping and online communications.
- Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
- Managed office operations while scheduling appointments for managers.
- Provided backup to front desk, stepping in to assist with various tasks whenever employee was absent or at lunch.
- Monitored front areas so that any questions could be responded to quickly and effectively.
- Communicated effectively with staff members, physicians and patients, employing active listening and interpersonal skills.
- Assessed processes and procedures, complying with OSHA and HIPAA regulations.
Front Desk, 02/2015 to 01/2017
Aimbridge Hospitality – North Wales, PA,
Aimbridge Hospitality – North Wales, PA,
- Welcomed all customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Trained new staff on correct procedures, compliance requirements and performance strategies.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Assisted in administrative duties for office team, including making phone calls, copies and schedules.
- Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Kept reception area clean and neat to give visitors positive first impression.
- Promptly answered multi-line phone system and greeted callers enthusiastically.
- Corresponded with clients through email, telephone or postal mail.
- Handled tasks and responsibilities for front office employees during periods of understaffing.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Oversaw all front desk operations with eye for hotel reputation, staff productivity and operational efficiency.
- Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
- Maintained financial accuracy by collecting deposits, fees and payments.
- Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
- Answered incoming calls on high-volume, multi-line phone switchboard and pleasantly transferred callers to appropriate personnel.
CSR, 03/2013 to 02/2015
Idex Corporation – Bristol, CT,
Idex Corporation – Bristol, CT,
- Exceeded team goals and collaborated with staff members to implement customer service initiatives.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Answered customer questions about products and services, helped locate merchandise and promoted key items.
- Processed payments and returns with accuracy and efficiency.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Delivered prompt service to prioritize customer needs.
- Followed through with client requests to resolve problems.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
- Responded to customer requests for products, services and company information.
- Demonstrated high attention to detail, organization, and ability to manage multiple tasks and projects simultaneously.
- Responded to customer inquiries via phone, email, and web-based platforms.
- Resolved product or service problems by clarifying customer's complaint, determining cause of problem and selecting best solution to solve problem.
- Responded proactively and positively to rapid change.
- Exhibited high energy and professionalism when dealing with all levels of clients and staff.
- Maintained courteous, friendly atmosphere for guests to increase overall satisfaction and customer service standards.
- Gained in-depth understanding of company products, systems and policies to give customers expert support.
Front Line, 10/2010 to 01/2013
Arby's, Llc – Union City, TN,
Arby's, Llc – Union City, TN,
- Handled customer complaints and concerns and escalated to direct supervisor for quick resolution.
- Performed cash, card and check transactions to complete customer purchases.
- Greeted customers and responded to requests for information.
- Assisted customers by answering questions and fulfilling requests.
- Processed credit card, EBT, and gift certificate payments with electronic computer system.
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Called for back up cashiers during peak times to minimize wait time for customers.
- Answered questions about store policies and concerns to support positive customer experiences.
- Checked prices for customers and processed items sold by scanning barcodes.
- Followed company policies, procedures and practices for accurate recordkeeping and loss prevention.
- Operated cash register swiping barcode items across electronic scanner to record price and collected payment.
- Supported front end procedures to keep items well-stocked to prevent shrinkage.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Reviewed and resolved differences between accounting information and cash drawer.
Education
High School Diploma: , Expected in
South East Polk - Pleasant Hill Iowa,
South East Polk - Pleasant Hill Iowa,
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- South East Polk
Job Titles Held:
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- Front Desk
- CSR
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- High School Diploma
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