Office Manager Resume Example District Council 20, AFSCME

OFFICE MANAGER

Professional Summary

Driven and resourceful Administrative professional with 20+ years of experience supporting work of high-achieving executive directors. Track record supporting professional needs with well-organized precision. Sophisticated and graceful in managing high-volume workloads in rapidly changing environments.

Skills

Documentation and control
Policy and Procedure Modification
Expense Reporting
Team Leadership
Training and Development
Administrative support
Payroll and budgeting
Staff Management
Scheduling
Relationship building
Workflow planning

Program Management
Team Bonding
Organizational skills
Database administration
Travel coordination
Contract negotiations
Clerical support
Office management
Office administration
Technical Support
Strategic Planning

Work History

Office Manager, 06/2004 to Current
District Council 20, AFSCME – Washington, DC

Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs using MS Office suite.
Established and developed highly efficient and dependable administrative team by delivering ongoing coaching and motivation and fostering career advancement.
Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
Updated executives on changing business needs by thoroughly documenting internal and client meetings.
Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team efficiency.
Handled all scheduling for Executive Director's calendar and prepared meeting agenda and materials.
Promoted team productivity by keeping supplies organized and well-stocked.
Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
Responded to emails and other correspondence to facilitate communication and enhance business processes.
Orchestrated successful conferences, including associated travel for all speakers and attendees, facilities and support services.
Prepared documents, reports and presentations for executives and board members using advanced software proficiencies.
Organized international and domestic travel arrangements for up to 26 executive board and staff members, including all transportation and hotel stays.
Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, president and executive vice president.
Distributed company-wide announcements, booked conference rooms and coordinated catering for annual staff development forum.
Managed administrative functions, including complex calendar management with focus on proper allocation of executive availability.
Organized envelopes, postage and mail correspondence for staff and management, maintaining postage meter and coordinating with delivery and courier services.
Researched, proposed and implemented [Type] vendor agreements to decrease costs and improve services.
Screened calls and emails and initiated actions to respond or direct messages for [Number] managers.
Assisted with initial screening for different positions by setting up interviews, processing new hire paperwork and helping with payroll.
Resolved administrative problems by coordinating preparation of reports, analyzing data and identifying solutions.
Completed bi-weekly payroll for 12 employees.
Managed CRM database, including troubleshooting, maintenance, updates and report generation.
Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.
Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.
Developed and implemented office management procedures, increasing training efficiency, team productivity and accuracy.
Solved problems timely and effectively, ensuring customer satisfaction.
Coordinated and maintained impressive office organization to keep facilities efficient, organized and professional.
Monitored and evaluated personnel performance to complete annual reviews, recommend advancement or address productivity concerns.

Membership Coordinator, 03/2000 to 06/2004
District Council 20, AFSCME – Washington, DC

Maintained membership database, ensuring that all information was current and accurate.
Identified issues and immediately stepped up to guarantee speedy and effective resolutions.
Resolved membership issues over phone with 100 customers daily.
Consulted with outside parties to resolve discrepancies and create effective solutions.
Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Investigated and resolved customer inquiries and complaints quickly.
Managed large data projects, including workflow scheduling, data entry and accuracy verification.
Sent completed entries to office manager and executive director for evaluation and final approval.
Completed data entry tasks with accuracy and efficiency.
Monitored database updates and verified for correctness.
Organized, sorted and checked membership input data against original documents.
Managed documents by organizing forms, making photocopies, filing records, preparing correspondence and creating reports.
Produced monthly membership reports using advanced Excel spreadsheet functions.
Outlined appropriate processes and procedures to fulfill and complete inquiries.
Drafted reports for upper management as directed.
Compiled data and reviewed information for accuracy prior to input.
Sorted documents and maintained organized filing process.
Tracked and maintained records for membership department.
Identified data entry errors and reported to necessary departments.
Verified accuracy of data before transcribing.
Located and corrected data entry errors and reported to management.

Receptionist, 10/1997 to 03/2000
District Council 20, AFSCME – Washington, DC

Directed incoming calls to internal personnel and departments, routing to best-qualified department.
Liaised with vendors, contractors and professional services personnel to properly process orders in alignment with needs and specifications of management.
Drafted professional memos, letters and marketing copy to support business objectives and growth.
Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
Monitored premises, screened visitors, updated logs and issued passes to maintain security.
Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
Answered incoming calls on high-volume, multi-line phone switchboard and pleasantly transferred callers to appropriate personnel.
Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.
Collected, sorted, distributed and sent mail and packages.
Assisted in administrative duties for office team, including making phone calls, copies and schedules.
Kept reception area clean and neat to give visitors positive first impression.
Monitored and screened visitors to verify accessibility to inter-office personnel.
Received and routed business correspondence to correct departments and staff members.
Routed incoming mail and messages to relevant personnel without delay.
Maintained building security by monitoring logbook and issuing visitor badges.
Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.

Floor Supervisior, 04/1995 to 08/1997
McDonald's – Landover, MD

Prepared, calibrated and monitored production machinery to maintain optimal production levels and consistently achieve daily targets.
Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
Monitored employee performance and provided coaching and constructive guidance to address areas of concern.
Identified individual employee's unique work styles and adapted management methods.
Prepared for and executed new menu implementations.
Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
Supervised food preparation stations to observe hygiene and taste quality of food served to customers.
Assisted counter staff in packing ready orders and distributing to customers.
Checked completed orders for accuracy and bagged meals for easy carrying.
Cooked batches of food according to standard recipes.

Education

High School Diploma: 06/1995
Bowie Senior High School - Bowie, MD

Bachelor of Science: Business Administration And HR ManagementStrayer University - Washington, DC

Resume Overview

Companies Worked For:

District Council 20, AFSCME
McDonald's

School Attended

Bowie Senior High School
Strayer University

Job Titles Held:

Office Manager
Membership Coordinator
Receptionist
Floor Supervisior

Degrees

High School Diploma : 06/1995
Bachelor of Science : Business Administration And HR Management

Office Manager Resume Example

Resume Score: 80%

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