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Office Manager Resume Example

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OFFICE MANAGER
Professional Summary

Driven and resourceful Administrative professional with 20+ years of experience supporting work of high-achieving executive directors. Track record supporting professional needs with well-organized precision. Sophisticated and graceful in managing high-volume workloads in rapidly changing environments.

Skills
  • Documentation and control
  • Policy and Procedure Modification
  • Expense Reporting
  • Team Leadership
  • Training and Development
  • Administrative support
  • Payroll and budgeting
  • Staff Management
  • Scheduling
  • Relationship building
  • Workflow planning
  • Program Management
  • Team Bonding
  • Organizational skills
  • Database administration
  • Travel coordination
  • Contract negotiations
  • Clerical support
  • Office management
  • Office administration
  • Technical Support
  • Strategic Planning
Work History
Office Manager, 06/2004 to Current
Dcs Corporation – Edwards Air Force Base , CA
  • Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs using MS Office suite.
  • Established and developed highly efficient and dependable administrative team by delivering ongoing coaching and motivation and fostering career advancement.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
  • Updated executives on changing business needs by thoroughly documenting internal and client meetings.
  • Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team efficiency.
  • Handled all scheduling for Executive Director's calendar and prepared meeting agenda and materials.
  • Promoted team productivity by keeping supplies organized and well-stocked.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Orchestrated successful conferences, including associated travel for all speakers and attendees, facilities and support services.
  • Prepared documents, reports and presentations for executives and board members using advanced software proficiencies.
  • Organized international and domestic travel arrangements for up to 26 executive board and staff members, including all transportation and hotel stays.
  • Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
  • Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, president and executive vice president.
  • Distributed company-wide announcements, booked conference rooms and coordinated catering for annual staff development forum.
  • Managed administrative functions, including complex calendar management with focus on proper allocation of executive availability.
  • Organized envelopes, postage and mail correspondence for staff and management, maintaining postage meter and coordinating with delivery and courier services.
  • Researched, proposed and implemented [Type] vendor agreements to decrease costs and improve services.
  • Screened calls and emails and initiated actions to respond or direct messages for [Number] managers.
  • Assisted with initial screening for different positions by setting up interviews, processing new hire paperwork and helping with payroll.
  • Resolved administrative problems by coordinating preparation of reports, analyzing data and identifying solutions.
  • Completed bi-weekly payroll for 12 employees.
  • Managed CRM database, including troubleshooting, maintenance, updates and report generation.
  • Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.
  • Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.
  • Developed and implemented office management procedures, increasing training efficiency, team productivity and accuracy.
  • Solved problems timely and effectively, ensuring customer satisfaction.
  • Coordinated and maintained impressive office organization to keep facilities efficient, organized and professional.
  • Monitored and evaluated personnel performance to complete annual reviews, recommend advancement or address productivity concerns.
Membership Coordinator, 03/2000 to 06/2004
Creative Discovery Museum – Chattanooga , TN
  • Maintained membership database, ensuring that all information was current and accurate.
  • Identified issues and immediately stepped up to guarantee speedy and effective resolutions.
  • Resolved membership issues over phone with 100 customers daily.
  • Consulted with outside parties to resolve discrepancies and create effective solutions.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Managed large data projects, including workflow scheduling, data entry and accuracy verification.
  • Sent completed entries to office manager and executive director for evaluation and final approval.
  • Completed data entry tasks with accuracy and efficiency.
  • Monitored database updates and verified for correctness.
  • Organized, sorted and checked membership input data against original documents.
  • Managed documents by organizing forms, making photocopies, filing records, preparing correspondence and creating reports.
  • Produced monthly membership reports using advanced Excel spreadsheet functions.
  • Outlined appropriate processes and procedures to fulfill and complete inquiries.
  • Drafted reports for upper management as directed.
  • Compiled data and reviewed information for accuracy prior to input.
  • Sorted documents and maintained organized filing process.
  • Tracked and maintained records for membership department.
  • Identified data entry errors and reported to necessary departments.
  • Verified accuracy of data before transcribing.
  • Located and corrected data entry errors and reported to management.
Receptionist, 10/1997 to 03/2000
Greenpower Motor Company Inc. – Rancho Cucamonga , CA
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Liaised with vendors, contractors and professional services personnel to properly process orders in alignment with needs and specifications of management.
  • Drafted professional memos, letters and marketing copy to support business objectives and growth.
  • Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
  • Monitored premises, screened visitors, updated logs and issued passes to maintain security.
  • Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
  • Answered incoming calls on high-volume, multi-line phone switchboard and pleasantly transferred callers to appropriate personnel.
  • Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.
  • Collected, sorted, distributed and sent mail and packages.
  • Assisted in administrative duties for office team, including making phone calls, copies and schedules.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Monitored and screened visitors to verify accessibility to inter-office personnel.
  • Received and routed business correspondence to correct departments and staff members.
  • Routed incoming mail and messages to relevant personnel without delay.
  • Maintained building security by monitoring logbook and issuing visitor badges.
  • Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
Floor Supervisior, 04/1995 to 08/1997
McDonald's – City , STATE
  • Prepared, calibrated and monitored production machinery to maintain optimal production levels and consistently achieve daily targets.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
  • Monitored employee performance and provided coaching and constructive guidance to address areas of concern.
  • Identified individual employee's unique work styles and adapted management methods.
  • Prepared for and executed new menu implementations.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
  • Supervised food preparation stations to observe hygiene and taste quality of food served to customers.
  • Assisted counter staff in packing ready orders and distributing to customers.
  • Checked completed orders for accuracy and bagged meals for easy carrying.
  • Cooked batches of food according to standard recipes.
Education
High School Diploma: 06/1995
Bowie Senior High School - City
Bachelor of Science: Business Administration And HR ManagementStrayer University - City, State
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How this resume score could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

75Average
Resume Strength
  • Completeness
  • Length
  • Measurable results
  • Strong summary

Resume Overview

School Attended

  • Bowie Senior High School
  • Strayer University

Job Titles Held:

  • Office Manager
  • Membership Coordinator
  • Receptionist
  • Floor Supervisior

Degrees

  • High School Diploma : 06/1995
    Bachelor of Science : Business Administration And HR Management

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